greet Hotel Paris porte de la Chapelle - Aréna

ok

The hotel itself was fine, our room had the shower connected without a door which made the whole room fog up and get humid and because we were on a level above six our window didn’t open. There’s no aircon in this place at all so prepare to over heat. the area around it was terrible so much so we found new accommodation as we were finding it so unsafe and unappealing. There’s no restraunts around the hotel and good luck seeing any of Paris’s attractions without taking 3 trains

Huge room and bathroom for 3-4 people.

I chose this hotel because I was going to a show in Adidas Arena, 5 minute's walk from there. If you have a similar situation, staying 1 or 2 nights is okay. But otherwise it's a hard pass. The area is dirty, smelly...ugly. You know the fringe parts of societies where poverty and substance abuse reside - it is THAT area. I wasn't afraid, since I wasn't out late and it's summer, but I was definitely..."ugh". If you have a family: never. If you have a dog: you do Not want to take it for a walk here... Upon arriving I asked the man behind the counter if it was the reception, his response was "Well, what does it look like?". Honestly, I think he was trying to be a little sassy (not outright rude), but I wasn't feeling it; I wouldn't have asked if the sign above had said "front desk" instead of "bar". The night staff was nice. He made a little joke and was kind to show me the way when I asked. House keeping: it looked clean and neat enough. Raised bed, so it had been thoroughly hoovered, no hairs or anything in and around sink or bed. But 1: they didn't have proper sized linens for the bed. It was two regular ones on the mattress and two for my blanket - not the type you put the blanket in - so getting in and out of bed was just a mess of tangly sheets. 2: by the head of the bed there was a sticky stain. (Not..."human-like", more resembling a fizzy drink or juice). It was about 2x1dm, so how it could've been missed...

A distinctly bad experience. Upon check-in, I was mistakenly charged again for a stay I had already paid for in advance. I flagged this immediately at reception, but it still took four days and multiple uncomfortable conversations to get the issue resolved. Throughout this time, I felt my concerns were not taken seriously, neither by the staff member who made the error nor by the two managers I later dealt with. Eventually I did get a refund, but the situation was handled with such incompetence and unprofessionalism that I spent most of my stay genuinely anxious that I wouldn’t get my money back. Beyond that, the hotel felt like a case of being catfished. The bright, trendy-looking photos gave a much more appealing impression than the reality and I was seriously disappointed upon arrival. The location is also quite far from the city center and didn’t feel particularly safe. That said, the hotel was clean and offered decent value for money considering it was peak summer season.

Great trip. Was a bit unsure about the location of the hotel but really didn't need to be. Easy to get to from Gare du Nord. Good links into the city by Metro, Bus or Tram all within easy walking distance. The surrounding area doesn't look the best but please don't let it put you off. We felt safe and all we encountered were friendly and helpful. Hotel staff very pleasant and always available. Good breakfast. Room was basic but very clean with a comfy bed. Perfect for a short break!

Out of the way, but lovely hotel.

We booked here as we wanted a base near Gare du Nord while exploring Paris over a couple of days. Location was fine though area around was little run down - not the hotels fault of course. Where they could have done better was with the things they can control - our shower head had no spray diffuser, there was tea making facilities but no milk or spoons, very limited coffee/tea, etc. Yes, I could have been back and forward to reception to sort these, however I am the guest, not a maintenance technician/room cleaner - and frankly, should not have to.