Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and a stovetop, as well as a dishwasher and free WiFi. Other amenities include down comforters, a freezer, towels, and a sofa bed.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and a stovetop, as well as a dishwasher and free WiFi. Other amenities include down comforters, a freezer, towels, and a sofa bed.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Dishwasher
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.
Service feeThis helps Hotels.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Hotels.com
Ratings and reviews
8.8 / 10.0
Excellent(63 Ratings)
2.0 / 10.0
The check in process with remote support was awful. It took about an hour to get into our rooms because of internet and their system issues to pay the additional fees. Once inside the building, my room key was not in the box. Had to call back for them to assign a different box. My city view consisted of just the freeway. There was only one coffee pod and asked for more the same morning for the next day. Had to buy my own pods because it never came. Requested an iron and board. It never came. I do not believe housekeeping ever came in our room. Any human service provided was awful. The property itself was fine.
10.0 / 10.0
Very nice apartment. We loved it.
10.0 / 10.0
Spacious apartment (1B) with all the amenities needed. Only exception was no paper towels which we purchased. Soap/gel was weak. Otherwise, location was great and walkable. Parking was two plus blocks away so not ideal. Esmerelda at reception was awesome and very pleasant to deal with for recommendations. Would recommend l.
5.0 / 10.0
Excellent
10.0 / 10.0
Very spacious. Just what we needed.
10.0 / 10.0
Really nice,modern apartments
Bed was huge and very comfortable
10.0 / 10.0
Great all around, from check-in to security deposit back within 24hrs. Will stay here again
4.0 / 10.0
Comfortable apartment, well located for what we wanted and with public transport close by.
Only downside was lack of safely usable plugs for kitchen appliances.
4.0 / 10.0
Apartment was easy to find, access and very clean. Communication from the Hotels team was good but prior to the stay I got emailed twice and then Whatsapp’d to fill out check in information, which I’d already completed online. This was a bit frustrating.
There was enough equipment for two but some amenities such as tea, sugar and maybe some bottled water would have have been nice.
There was a loud pump we think that was to do with the hot water, but seemed to be linked to another apartment too as it persisted long after we’d used the shower. Additionally the sound proofing wasn’t great so we heard other apartments coming and going. Both aspects meant we had disrupted sleep.
Otherwise the bed was comfortable and location was good as it was near local buses that could get you into town.
10.0 / 10.0
easy communication, quiet and clean
10.0 / 10.0
New appartment, close to city center as well as the harbour. Rental bikes around the corner. Supermarket 10 min walk. Very good communication about key pick up
1.0 / 10.0
I will try to be as fair as I can so please read carefully. The property is nice. A flat with a double bed and a sofa bed. There is a hob, fridge/freezer, dishwasher but not an oven 🙄. Also available a hair dryer and an iron. A shower cabin with shower gel and shampoo. Quite clean and close to amenities and public transportation. Although, as I have said many times, hospitality businesses it is not just a nice room. No staff available, noise after midnight from other residents, they request a deposit which I wasn't aware or willing to pay whatsoever, but I blame mostly the app for that as it should be somehow clear so to avoid it. My previous experience (just once) was really bad as I was trying to get my money back for weeks. Communication is bad at least and I had to visit their office, when they reassured me that I would have my money back a couple hours after check out which off course didn't happen and I will take action with my bank when I get back or even to ask for legal advice. Needless to say that there is not any chance to book again with them or with anyone who requires a deposit. I would rather to pay a bit more and to stay in a real hotel with real professionals who know how to treat their guests. I won't upload any photos or videos as I might need to use them as evidence.
1.0 / 10.0
I will try to be as fair as I can so please read carefully. The property is nice. A flat with a double bed and a sofa bed. There is a hob, fridge/freezer, dishwasher but not an oven 🙄. Also available a hair dryer and an iron. A shower cabin with shower gel and shampoo. Quite clean and close to amenities and public transportation. Although, as I have said many times, hospitality businesses it is not just a nice room. No staff available, noise after midnight from other residents, they request a deposit which I wasn't aware or willing to pay whatsoever, but I blame mostly the app for that as it should be somehow clear so to avoid it. My previous experience (just once) was really bad as I was trying to get my money back for weeks. Communication is bad at least and I had to visit their office, when they reassured me that I would have my money back a couple hours after check out which off course didn't happen and I will take action with my bank when I get back or even to ask for legal advice. Needless to say that there is not any chance to book again with them or with anyone who requires a deposit. I would rather to pay a bit more and to stay in a real hotel with real professionals who know how to treat their guests. I won't upload any photos or videos as I might need to use them as evidence.
10.0 / 10.0
Love this property, walking distance from Art and Sience. You can take bus nr. 7 to old town, and bus nr. 99 to the beach.
10.0 / 10.0
Love this property, walking distance from Art and Sience. You can take bus nr. 7 to old town, and bus nr. 99 to the beach.
6.0 / 10.0
The positive, new property, nice decorated, good bed and clean bathroom.
The bad, extremely complex to check in, they ask for a deposit charged to your credit card and then after a week haven’t got it back yet, they only operate on office hours, no one available after that. They don’t accommodate to guest needs and you need to accommodate to their schedules, deposit and system. Not disclosed in the original listing.
this companies should not be in the hospitality industry as they don’t understand how to treat guest and meet needs.
6.0 / 10.0
The positive, new property, nice decorated, good bed and clean bathroom.
The bad, extremely complex to check in, they ask for a deposit charged to your credit card and then after a week haven’t got it back yet, they only operate on office hours, no one available after that. They don’t accommodate to guest needs and you need to accommodate to their schedules, deposit and system. Not disclosed in the original listing.
this companies should not be in the hospitality industry as they don’t understand how to treat guest and meet needs.
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Arena 20 Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Arena 20 Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Arena 20 Suites?
We found 4 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, and dishwasher.
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