Dukes

I have been a long standing visitor to Sidmouth for 25 years. I find the town of Sidmouth relaxing and very friendly.

Everything waas great especially breakfast

Locaton great staff good bedroom good

Staff were very good and helpful but room left a bit to be desired

Great place in Sidmouth Fun, pretty good food, great value

We’ve stayed at Dukes many times ✖️ over the past 12 years,always loving the service,ambience,location and fantastic menu. Our stay this year was so poor we won’t be returning.The room looked tired with chipped furniture in the bathroom,mouldy window frame and wonky toilet seat.The shower temp was sporadic.The main issue was the temperature of the room.The radiator was working on arrival but stopped sometime the first evening.We told staff the following afternoon,if it was looked at whilst we were out it certainly wasn’t fixed. We had a table booked for 745 but went down early as we were so cold in the room and again told staff.We were told we’d have to sit outside until our table was ready as you are unable to wait in the bar. I was ready to leave at this point.We were told we could sit in the bar at a spot between the back of the bar and the toilets.The bar area was also freezing as for some reason,the front door was propped open.Other people complained to staff about this and also the wait they had for food and drinks. When we said how cold it was in the bar, the staff member said ‘I don’t know what’s going on in this country, it’s so cold’. Close the front door then! We were then asked for our menu choices so clearly the wait at the table by the loos wasn’t a temporary measure until ours was available and someone else had our table.Poor choice of menu options compared to previous years.A heater was finally put in our room that evening.Not what we have come to expect.

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Staff were very helpful, room spotless,everything was there including a coffee m/cn & umbrella, great breakfast choice,fruit, juice & the eggs benedict with salmon were delicious. Only drawback, parking is limited and a bit tight, but we managed, otherwise, brilliant