Mercure Moulins Hotel de Paris

We have stayed here before so were looking forward to a relaxing 2 days. WRONG! Restaurant closed, bar closed, pool closed, terrace and garden closed no air conditioning (waiting for an engineer). No facilities in the hotel at all. The staff were embarrassed. I complained that this info should have been posted on the website and they blamed someone else. Reception was left unattended at times and not all staff speak english. This is not a 4 star hotel and the listing is misrepresenting. We spoke to expedia and are waiting a response. The hotel offered to waive the parking charge (16 euros) which was an insult for the lack of facilities. I will escalate this further. Don't go!!!!!!!

We knew Hotel de Paris in de centre of Moulins. So after three cold and rainy days in another location we decided to drive on and stay there for use of the Sauna & Wellness and cosy facilities of this classic old hotel. We booked through Expedia. On arrival, we learned that the hotel had been changed into a Mercure Hotel. Gone were the classic, cosy, attractive lobby, lounge and restaurant. A "Cave des Viandes" KFC-MacD style diner and what was once the culinary restaurant 1834, was now just a breakfast room that serves the same dishes from the diner, in a slightly (hardly,,) better atmosphere,,, Tables are laid with plastic laminated menu cards instead of linnen.... Bur worse was to come,,, Sauna & Wellness? Désolé, Privatisé et fermé. But the Expedia and Hotel websites advertise both the Restaurant and the Wellness are there. (Sunday, Monday the same thing, Tuesday, the same,,,,) And we went there specially for the sauna. Lucky the weather turned,,,, Swimming Pool? Had not been cleaned for a long time and wasn't cleaned during our 4 day stay. Breakfast buffet,,,, OK, but when something was ahead of you and took the last egg, croissant, coffee pad, mineral water or orange juice, it was gone and Not ever replenished. Scrambled eggs, made at 7,00clock, but if you had breakfast at 9.00, they are seriously burned/dried out. First morning i tried Grapefruit juice,,, it had Gassed and was sour. Tried the next bottle, that exploded of mass. We never saw new,.. it goes on

We knew Hotel de Paris in de centre of Moulins. So after three cold and rainy days in another location we decided to drive on and stay there for use of the Sauna & Wellness and cosy facilities of this classic old hotel. We booked through Expedia. On arrival, we learned that the hotel had been changed into a Mercure Hotel. Gone were the classic, cosy, attractive lobby, lounge and restaurant. A "Cave des Viandes" KFC-MacD style diner and what was once the culinary restaurant 1834, was now just a breakfast room that serves the same dishes from the diner, in a slightly (hardly,,) better atmosphere,,, Tables are laid with plastic laminated menu cards instead of linnen.... Bur worse was to come,,, Sauna & Wellness? Désolé, Privatisé et fermé. But the Expedia and Hotel websites advertise both the Restaurant and the Wellness are there. (Sunday, Monday the same thing, Tuesday, the same,,,,) And we went there specially for the sauna. Lucky the weather turned,,,, Swimming Pool? Had not been cleaned for a long time and wasn't cleaned during our 4 day stay. Breakfast buffet,,,, OK, but when something was ahead of you and took the last egg, croissant, coffee pad, mineral water or orange juice, it was gone and Not ever replenished. Scrambled eggs, made at 7,00clock, but if you had breakfast at 9.00, they are seriously burned/dried out. First morning i tried Grapefruit juice,,, it had Gassed and was sour. Tried the next bottle, that exploded of mass. We never saw new,.. it goes on

The hotel is centrally located and within walking distance of everything Moulins has to offer. We stayed on Sunday and the restaurant was closed as was most of the rest of the town, but a café steps from the front door was open. The room was fairly small but the splendid bathroom made up for it! The staff were courteous and helpful'

The hotel is centrally located and within walking distance of everything Moulins has to offer. We stayed on Sunday and the restaurant was closed as was most of the rest of the town, but a café steps from the front door was open. The room was fairly small but the splendid bathroom made up for it! The staff were courteous and helpful'

excellent location in the town in an interesting building. Nice terrace. Very helpful staff. BUT we had to pay for parking! we had to ask for things at breakfast. Wifi not free. The main thing was the stuffiness of the room- a lot of space wasted with cushions etc and the air conditioning did not work

excellent location in the town in an interesting building. Nice terrace. Very helpful staff. BUT we had to pay for parking! we had to ask for things at breakfast. Wifi not free. The main thing was the stuffiness of the room- a lot of space wasted with cushions etc and the air conditioning did not work

It was a lovely surprise, I did not expect very much due to lack of research. Chose this hotel purely because it is next to the main tourist attractions in town. The build is a very well kept, stately period building, and the décor fits the period very well, and all the modern comfort is there too. Excellent bathroom with multi-functional shower, and heated towel racks, etc. The room is well lit, with various reading lights, bed, and pillows are comfortable, dressing gown and slippers are provided. However breakfast is quite ordinary, 16 euro/person, I suppose it is alright.

It was a lovely surprise, I did not expect very much due to lack of research. Chose this hotel purely because it is next to the main tourist attractions in town. The build is a very well kept, stately period building, and the décor fits the period very well, and all the modern comfort is there too. Excellent bathroom with multi-functional shower, and heated towel racks, etc. The room is well lit, with various reading lights, bed, and pillows are comfortable, dressing gown and slippers are provided. However breakfast is quite ordinary, 16 euro/person, I suppose it is alright.

Very good exceeded expectations all-round. Very quiet comfortable room

Very good exceeded expectations all-round. Very quiet comfortable room

I was carried away by this newly renovated hotel, and would recommend it highly to anyone. Excellent location, beautiful hotel, with great rooms, very nice big bathroom, spacious room. Excellent helpful and engaging staff at reception, and an exceptional reasonable price . Ate at the restaurant and it was a great value, with excellent food (far surpassing a supposedly highly rated cuisine we had the night before elsewere). Can't praise this jewel enough

I was carried away by this newly renovated hotel, and would recommend it highly to anyone. Excellent location, beautiful hotel, with great rooms, very nice big bathroom, spacious room. Excellent helpful and engaging staff at reception, and an exceptional reasonable price . Ate at the restaurant and it was a great value, with excellent food (far surpassing a supposedly highly rated cuisine we had the night before elsewere). Can't praise this jewel enough