Hôtel de L'Ill

This is a lovely hotel that is clean and close to the sites of the city. You are within walking distance to the Petite France district which houses the cathedral, Christmas markets, shopping and many restaurants. We stayed in an apartment which was lovely, it was well appointed, clean and comfortable. The breakfast is a wonderful perk with generous offerings. We were, however; disappointed with the service we received. Upon arrival, we were made to wait some time and not given appropriate information for our stay including; check-out times, cleaning, the location of our apartment and assistance with our baggage even though we requested it. We were also given the keys to the wrong room and entered a room that was occupied. Our keys never worked throughout our entire stay and we had to get new ones every time we came and left which was quite inconvenient. We were told that we could not lock our room from the inside as this is why the keys were not working, which made us quite uncomfortable, We also requested cleaning and left our door sign out from 11am-11pm and our room was never cleaned. We really enjoyed the room and location of the hotel, but the service left something to be desired.

Great place. Amazingly clean. Easy check in.

Location is fantastic. Photos of exterior are not available on we site, which made it hard to understand that it's exterior is just a door on a busy street. Photos of rooms are representative. breakfast hit or miss as far as heat of goods offered. Breakfast didn't change. always had scrambled eggs (sometimes cold and barely cooked), bacon (as sometimes cold), baguette (no toaster), pastries, deli meat and cheese, and 1 coffee machine which was always busy. Beds comfortable, but sheets were rough or well worn. Would stay here again. Location to Christmas markets is very walkable and beautiful.

Beautiful new apartment, very nice taste, perfect location and the employees are super kind. We will be back for sure