Aiello Hotels - Centrale

The hotel is conveniently located next to the Central Station and the room itself was very clean and well equipped. The staff were friendly and helpful and we appreciated being able to check in a couple hours early. However, having to carry bags up three long flights of stairs was something we hadn’t expected. We also were told we would receive a welcome gift and a welcome drink. The welcome drink was a bottle of water and the welcome gift was one piece of candy. Nice but not something I would advertise as a welcome gift and drink.

Check in was a little confusing but room was great and had everything we needed.

The staff was excellent: very professional, friendly, and accommodating. The hotel is also very close to Milan Centrale train station, subway, and multiple restaurants.The room we had was great, but there were a few areas that need attention. There was no WIFI for most of our stay. There was no TV for the entire duration of our stay. The shower door was sticky and so did not close properly, which meant that a lot of water ended up on the floor. Also be aware that there is no real registration desk or 24-hour staff at the property. Instead, you are emailed information on how to get into the building and access to your room. There is staff from 9 to 5, but otherwise you have to use text to communicate. It's a system that might not be right for you.

This is our second stay. This is a great place close to the central station. The rooms are a good size and comfortable and have everything you need. Shower is excellent Staff are fantastic very friendly and welcoming and very accomodating. We will be back again