Courtyard Knoxville Airport Alcoa

Room is nice and staff is friendly.

Beautiful property, very clean and front desk staff was very kind!

NA to pets Housekeeping was 5 stars

This property is very clean. Staff at check in and restaurant fantastic. The issue I have is that I left a dress in the closet and called the next day. I called twice. Apparently housekeeping said they couldn’t find it in the closet and I know distinctly I left it there. They have a lost and found and not there. There is no doubt whatsoever that I left it in the closet.

No free breakfast. Only Starbucks, too expensive, limited hours

Convenient and clean.

My wife and I have stayed at Marriott brand hotels for 20+ years and probably over 100 times. We have always been impressed with the consistent quality of our stays. We call it "coming home." But this hotel did not deliver that experience. The check in person was cold and made my wife feel uncomfortable and the lobby smelled like a bathroom. The room was clean and modern and the bed was amazing (like all others). But the toilet seat was loose and almost falling off. And the shower had no conditioner (the reservoir was out). We were attending a wedding, so this was important to my wife. Our room was not cleaned when we came back the 2nd night. We mentioned it to the front desk as well as the maintenance issues. She said she would make a note of it. No apology or concern. When we came back for the 3rd night, our wet towels were still on the bathroom floor, no conditioner and the bed was untouched. I thought this might be an eco friendly new policy. But there was no signs or brochures to that effect. And the bathroom had instructions to leave the towels on the floor if we wanted new ones or hang them if we wanted to reuse them.

Perfect place to stay to catch an early flight in the morning

The staff was so friendly and kind. The breakfast was quite tasty!

I booked this hotel because of it’s proximity to Tyson McGee airport for an early morning flight. Found out at registration that the free shuttle doesn’t begin running until 7:00 am. The clerk did give me a number to a service and we made the flight on time. I noticed the hotel next door running their shuttle as we waited on our driver. I will stay at that hotel next time I have an early flight.

Loved everything

Hotel staff are great. Rooms are dated.

The room was a handicap room. The bathroom was not!!!!! The step in shower was great until I opened the door to take a shower and saw only one bar; the shower needs at least three bars!!!! The toilet was a joke...the toilet was not higher and there were NO bars. It was not funny trying to get up. I needed help each time I needed the toilet.

Chris at the front counter was a exceptional host. My wife wasn't feeling good. He made a point of asking about her, every time i walked by. His Professionalism and Courtesy are hard to find in this day and time. He diiently is a true ASSET to your company.

Pool unavailable at stay, no shuttles operating for time needed. Still paid full price for the stay. I won’t be staying there again

Wonderful property and wonderful people

Check-in time was stated as 3pm, but when we asked if we could check in 15 mins or so early, we were asked to wait about 20 mins. Not a big deal, but we actually waited until about 3:30. It doesn't sound like a lot, but we were exhausted after 17 hours in the car. We were understanding about it, but still frustrating. The toilet was very unbalanced in our room, but it worked. Overall, it was clean and felt safe. The airport is close, but wasn't loud other than one or two planes, so it didn't bother me. The front desk staff generally greeted us as we went in and out during our stay. I waited at the bar for about five minutes on Saturday night during open hours and nobody was attending the open bar area, so I didn't stay.

The only thing

Don't try to walk from the airport. It's still far

Super close to the airport and convenient to get to Enterprise for our rental!

Arrived late. Service was excellent. Checking in was a breeze. The bed was very comfortable. And the whole place seemed very clean. Excellent place to stay!

No hot water in morning at hotel. Shuttle to airport did not start early enough for my flight. Disappointed.

Great location. Was visiting my kids at UT, would def stay here again.

Good place, close to good coffee shop

Excellent customer care from the staff, knew their jobs well , friendly and professional. Clean facilities, very convenient , close proximity to the airport with none of the noise. Great value. Will stay here again , recommend .

We had an amazing stay. The hotel was so quiet. It felt as if we were the only ones there. The room was clean and roomy. I couldn't get YouTube to work because of an internet issue on t.c. We had cable so it was fine.

It is a great hotel! The only reason I didn’t give 5 stars. The young lady was working breakfast by herself. She had to take breakfast orders, make Starbucks coffee, and cook the food. Not to mention, during the weekend rush! I felt sooooo bad for her! But, other than that it was a great stay!

A pleasurable place to stay in.

Check in was made easy, I had booked in my name, my parents arrived prior than me. I simply called and they easily accommodated them to check in. Also my parents have a hard time walking, so it was nice they gave us a room near the elevator.

This is not really the hotel issue but expedia’s I believe. My itinerary stated that breakfast is included and the booking was for 2, so it would be interpreted as breakfast for 2. However, when we tried to get breakfast, hotel staff said breakfast is free for 1 only. When I contacted Expedia, the agent told me breakfast for 1 is correct, but it’s nowhere to be found in our itinerary that breakfast is free for 1 only. We would have added another if we’d known this information. Expedia needs to be transparent with all the details so customers can plan their trips better.

Great room, hot tub and pool were super nice.

The bathroom in the room had a lot to be desired. The tile grout on both the floor and shower is really dirty. Definitely far below what I expect from Marriott.