Hacienda San Gabriel de las Palmas - Historical Hotel

This is an incredible place. The staff was incredibly also

Excelente

Hacienda San Gabriel Palmas is a gem close to CDMX, and easily my top pick for a quick getaway! The beauty of the place is unmatched, offering the perfect backdrop for some much-needed relaxation. However, I do have a note of caution based on my experience: the hacienda primarily operates through hosting weddings. Despite planning my visit from Tuesday to Friday to avoid the weekend hustle and noise highlighted in other reviews, the preparation for upcoming weddings still impacted our stay. By Wednesday, the focus had shifted towards setting up for the next event, resulting in noticeable noise, restricted access to certain areas, and a staff busy with wedding preparations. At one point, we even had to vacate the pool area due to the overpowering smell from a treatment being applied to the dining room floor. I understand that weddings are a significant part of the hacienda's business, but it's something for potential visitors to consider if they’re seeking a completely peaceful getaway. It’s a beautiful place, no doubt, but your experience might vary depending on their event schedule.

The place is beautiful, we’re repeat guests but we had some issues. The room we were given was not as described. No wifi, no hot tub, couldn’t even use our phones, the TV wasn’t working. They did ultimately come through however and changed us to a better room in a different category (we had to pay a small difference). That said, once we were in the new room we were forgotten. Our room wasn’t cleaned, we didn’t receive turn down service. Ultimately we will likely return some day as we love the property. But our original thoughts on this place stand: they should discount stays when they’re preparing for weddings since all of their energy is focused on preparation for the event and it simply isn’t as pleasant a stay. Take this into consideration when booking.