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Includes essentialsWiFi/Internet, TV, Free toiletries and more
About this hotel
Hotel in Hamburg Along with dry cleaning, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite. Hotel Residence am Hauptbahnhof offers 30 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Hotel in Hamburg Along with dry cleaning, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite. Hotel Residence am Hauptbahnhof offers 30 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Amenities
Non-smoking
TV
WiFi/Internet
No pets allowed
Laundry services
Free toiletries
Towels
Safe
Desk
Hairdryer
Ratings and reviews
6.8 / 10.0
Average(878 Ratings)
8.0 / 10.0
Perfect location when arriving by train easy access to metro.
2.0 / 10.0
Very rude staff. They don’t have elevator till 2nd floor so be ready to take your luggage to upstairs and then find elevator from the maze. No early check in available, leave your luggage and wonder in full of Dr*g area and night time be ready for street full of prostitution hub. Will not recommend at all. And DO NOT pay for the terrible terrible Breakfast
4.0 / 10.0
Very close to central railroad (Hauptbahnhof) and bus (ZOB) stations.
Very clean room and breakfast included.
Minor detail: linkage for valve in sink needs to be fixed.
2.0 / 10.0
Low standard hotel under renovation
2.0 / 10.0
The street and area that the hotel is in seems very dodgy and noisy.
The hotel is close to the main station and the main bus station.
The staff at reception seemed to reflect the area. The person handling our check-in could not speak English and his German was barely understandable.
The room was large, comfortable and clean.
There are steep stairs up to the first floor, where one can (sometimes) catch an elevator to the next floor. Not recommended for anyone with hip-knee problems. The first day the elevator also did not seem to work.
The bathroom was clean and functional, though some of the towels were so threadbare that I could have pushed my finger through some areas.
The television only had three channels - 2 German shopping channels and Al Jazeera.
The general impression of the place is tiredness. There were stains in the basin, the one bed lamp cover had holes in it, there were small holes in the duvet cover.
Despite having a room facing onto the street, we did not experience the noise and commotion that other guests seem to have encountered. Our room was quiet, but we made sure to be back in the room before nightfall, as we would not have felt comfortable in the area after dark.
4.0 / 10.0
The hotel is close to Hamburg Central Station. This was the only good thing about it. I booked a single room of 258 sq. feet with a king bed. I received a single room with two single beds. I pointed out to the front desk that this was not what I booked. They responded that I booked a single room, and they are giving me two single beds, which is better than one single bed. Thermostat in the shower didn’t work and there was no hot water. The staff came to the room and tried to adjust the temperature. After some time, they said that water is OK. Water temperature was about 30 C. I told them that this is barely warm. They asked: “so you want hot water in the shower?”. I said: “yes, this is normal at a hotel”. The staff left to the “warehouse” to adjust something. In any case, there was no hot water as of midnight.
In the morning, I called the front desk again. Housekeeping staff managed to fiddle with the thermostat and make somewhat warm water. However, when I reopened water on the same setting, it was cold again.
It is a simple thermostat, so it should be easy to use. But the temperature adjusting handle was not working well. It seems it was not properly engaged to the internal element.
Anyway, I never managed to have a regular hot shower (with the setting on the limiter)
The staff also didn’t speak good English. Generally, it was the worst hotel stay in my life, and I have been to many hotels. A wrong bed in a smaller room, without hot shower is too much for one stay.
4.0 / 10.0
Very run down but nice staff
2.0 / 10.0
Room was only accessible by climbing over 40 steps, even though hotel is listed as having an elevator.
4.0 / 10.0
Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
4.0 / 10.0
Not nice
1.0 / 10.0
worst hotel i have ever been
3.0 / 10.0
The breakfast is poor
3.0 / 10.0
The room was close to the main train station and was clean and sufficient. That was what we needed.
However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.
6.0 / 10.0
Ok
8.0 / 10.0
War OK
3.0 / 10.0
The breakfast was vey poor
6.0 / 10.0
Pure budget stay with 24hrs front desk. Pretty good.
4.0 / 10.0
Going to first floor about 20 steps with luggage very hard then very time consuming down no first floor elevator
8.0 / 10.0
Staff was efficient, friendly and spoke English.
6.0 / 10.0
The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
4.0 / 10.0
3 day break in Hamburg
4.0 / 10.0
3 day break in Hamburg
2.0 / 10.0
The street where the hotel was was slum. It was filled with homeless people and junkies. Pictures of the hotel is lying. There was no safe parking of the car. Maybe the worst street in Hamburg. The hotel should not be on hotels.com.
2.0 / 10.0
The street where the hotel was was slum. It was filled with homeless people and junkies. Pictures of the hotel is lying. There was no safe parking of the car. Maybe the worst street in Hamburg. The hotel should not be on hotels.com.
6.0 / 10.0
U
6.0 / 10.0
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3.0 / 10.0
The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
3.0 / 10.0
The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
1.0 / 10.0
This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
1.0 / 10.0
This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
5.0 / 10.0
Stayed in Hamburg for a football weekend to go to a couple of matches. We hired a triple room which was perfect for our needs. Great clean hotel, easy to find in a central location a few minutes walk from the station.
Area was OK but a lot of homeless people wandering about but there didn't hassle us, may put families off though.
All in all a great find and will be staying here again on our next football trip.
5.0 / 10.0
Stayed in Hamburg for a football weekend to go to a couple of matches. We hired a triple room which was perfect for our needs. Great clean hotel, easy to find in a central location a few minutes walk from the station.
Area was OK but a lot of homeless people wandering about but there didn't hassle us, may put families off though.
All in all a great find and will be staying here again on our next football trip.
4.0 / 10.0
Very unsafe area, don't go there.
The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly.
You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
4.0 / 10.0
Very unsafe area, don't go there.
The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly.
You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
8.0 / 10.0
I had booked this hotel because it was close to the train station - I came in by train and was due to leave by train the next morning. I was a little apprehensive after reading all of the negative reviews, but I was pleased overall with my stay here.
The hotel offers the basic amenities for a comfortable night's stay: comfortable bed, cleaning bedding, nice pillow, blackout curtains, a television (I did not turn mine on so I cannot comment on the channels), a hot shower, a modern toilet, bath and hand towels, hand soap and body gel dispensers, a floor mat, hand towel and bath towel, luggage storage including a large cabinet with hangers and shelving, a writing desk and chair, a bedside table with a lamp, sufficient lighting in the room, an electronic safe, tourist maps and information in the hallway, and, finally, friendly and helpful staff. I was allowed early check-in. There is a medium-sized supermarket 50 metres from the hotel called Penny, which was very handy. It's a 5 minute walk to the train station. The hotel offers breakfast for a few, but I did not utilize the service.
The surrounding area is a bit seedy (many homeless and presumed drug addicts), however I was never bothered by anyone during my stay.
Overall, a good and very budget friendly stay here!
8.0 / 10.0
I had booked this hotel because it was close to the train station - I came in by train and was due to leave by train the next morning. I was a little apprehensive after reading all of the negative reviews, but I was pleased overall with my stay here.
The hotel offers the basic amenities for a comfortable night's stay: comfortable bed, cleaning bedding, nice pillow, blackout curtains, a television (I did not turn mine on so I cannot comment on the channels), a hot shower, a modern toilet, bath and hand towels, hand soap and body gel dispensers, a floor mat, hand towel and bath towel, luggage storage including a large cabinet with hangers and shelving, a writing desk and chair, a bedside table with a lamp, sufficient lighting in the room, an electronic safe, tourist maps and information in the hallway, and, finally, friendly and helpful staff. I was allowed early check-in. There is a medium-sized supermarket 50 metres from the hotel called Penny, which was very handy. It's a 5 minute walk to the train station. The hotel offers breakfast for a few, but I did not utilize the service.
The surrounding area is a bit seedy (many homeless and presumed drug addicts), however I was never bothered by anyone during my stay.
Overall, a good and very budget friendly stay here!
8.0 / 10.0
I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
8.0 / 10.0
I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
5.0 / 10.0
Nice quiet room. Convenient location. I'd stay there again.
10.0 / 10.0
Good
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Residence am Hauptbahnhof. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Residence am Hauptbahnhof pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Residence am Hauptbahnhof?
We found 10 amenities for this rental. This includes non-smoking, tv, wifi/internet, no pets allowed, and laundry services.
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