Auburn House Hotel

The only thing nice about this Hotel is the name. It was the filthiest hotel I've ever stayed at. If there was another option we would have left and forfeited the money and stayed elsewhere. My entire family was appalled. There was hair and dirt on the toilets and on the ground, a large toenail on the bed, and bugs in the shower. We literally slept and left. I would never recommend this hotel, in fact, it should be reported to The American Hotel & Lodging Association (AHLA). Zero stars.

It was fine

Good

Broken shower and cockroaches. Never again

I made my reservation on 10/31, Expedia itinerary: 72067820958712. I received a confirmation of my stay from Expedia on 11/10. When I showed up at the hotel, they had no record of my reservation. They suggested I contact Expedia, which I attempted to by Chat while standing in the lobby. I would get a few questions in, then get cut off. I attempted to find a Customer Service phone number, but you know how difficult that is since you purposely send everyone to Help Articles and AI chat. After an hour with no help from Expedia, I had to leave to attend the funeral I came to town for. Since we didn't have the hotel room we reserved, the woman at the Front Desk was kind enough to let us change in the small lobby bathroom. As we left she was on the phone with her manager trying to sort it out, but we had to go. I have no way of knowing who dropped the ball, Expedia or the hotel. Either way it added a tremendous amount of stress to what was already a difficult day.

Room had red stain on the floor and white stains on bed skirt. Toilet was clogged when we got there. House keeper did unclog it as soon as I told her. Place is also rather noisy. Breakfast isn't much...so everything could be better but cheaper than others I saw around.

Hotel has aged but the rooms are spacious and clean. The front staff are bit sad/depressed but helpful. My shower didn't work as it was broken to the point that you can't turn on the water. I only discovered the morning of checking out as I only stayed 1 night. Had to take shower in a other unoccupied room. Breakfast was included but looked sad so I skipped it. Luckily, this location is next to a bunch of restaurants that you can walk to. If you only need to crash over night, it's comfortable and fine. Location is good.

Entered the room; and into the bathroom counter. The light over the counter was dim and flickering. No bulb at all for light in the bathroom. Only way to get light in the bathroom was to turn on the timer, which turned on the heater in the ceiling in the bathroom. The toilet rocked when u sat on it. (I’m less than 100 lbs). I’m convinced there was a blood stain in the grout in the bathroom as well. (Dark brown dried) . The tv had no remote. The phone to call to the desk to report this was disconnected. 2 large patches in the ceiling where past leaking had taken place were in the room. The front desk staff when checking in was very rude when walking up to the front desk. He was printing something and just told us to “wait a minute” before I could speak”, because he was printing. Just a bad place. Air conditioning so loud no one slept. I didn’t feel safe in the parking lot.

Excellent, efficient check in. Breakfast was pretty basic.

This hotel was disgusting. Full of roaches and spiders. When I said something to the clerk at checkout, all she said was "yeah its that time of year" it was very loud at very early hours.

Smoking in the rooms by other customers. Stunk up the whole hallway. Shower faucet handle broken. Office/lobby staff very friendly and efficient.

Very easy access but old and carpets dirty

The room seemed clean, though worn. Stains on sheets and what looked like a blood stain (old) on the lamp shade. Horrible potholes in the parking lot. Several people hanging around outside seemed a little sketchy. Property only gave us one key card for 2 guests saying they didnt have enough cards for 2. Overall okay but definitely not great.

The room was fine but the faucet handle on shower was disassembling. This made using it challenging, but not impossible.

I walked in to the lobby to check in and waited five minutes for someone to come to the front desk before deciding to call the phone number. It went through two ring cycles before the front desk attendant came to the desk muttering curse words, which he carried on the entirety of the check in process. My room appeared to have been barely cleaned, if at all, between the last guest and my stay. The carpet was stained throughout the room, mirrors covered in toothpaste splatter, hairs in the sink, dust, smudges, and burn marks on all surfaces, and a trash bag cinched over the smoke detector?! The pillows felt like they’d been in use for 20 years and were wadded into their pillowcases. Bed linens and towels seemed to have been changed but were also stained, and there was a burn-hole in the sheets. The door mat looked like it had never been cleaned and there was a sewing needle on it. There was enough parking, a/c worked, fridge and freezer functioned, and the shower had decent pressure and hot water(although it made a constant loud tea-kettle sound I could not get to stop). I had the basics that I absolutely needed, but the rest is enough for me to say I will not be returning and cannot recommend this property.

I did not stay. The room is HORRIBLE. Dirty. Not well cared for AT ALL

If you want a clean, quiet room, this is a great choice!

Avoid at all costs. The door was left open after house keeping cleaned it. Someone was in it smoking and covered the smoke detector. The door had a 1.5” gap that stayed open. We left and went to best western next door.

Over all a satisfy stay. Property is close to restaurants & shops. Check in was nice and easy. Check out customer service was not as friendly. I was going to share that the toilet need attention but she just sent me off. lol Bed & pillow a bit too soft. Carpet might need some deep cleaning/update. Don't mind staying again.

The parking lot is poorly lit, making it feel unsafe at night. The room had a safe, fridge, and microwave, which were appreciated. The room was not adequately clean, and there were holes in one of the sheets. The room showed a lot of damage. The free breakfast was nice.

Night attendant was cold, Room felt grimy Broken shower handle Broken hot tub Poorly maintained overall

This place was absolutely disgusting

Good for a place to get a nights rest while traveling not a vacation destination.

for a king bed we had 2 small square pillows... bed was find. pillows were lumpy and hard. Had a strange set up for breakfast. LOVED the pancake making machine....

Awful experience

Great staff really made me feel at home

This property was terrible. The whole place smelled like smoke. The room had dirty carpet that I couldn’t walk on. It had windows with broken screens on them. It had homeless people living behind the hotel. It was a mess. They said they had a breakfast, but they no longer do that and they said they had a pool, but the pool was blocked off- unusable The refrigerator and the microwave were disgustingly dirty. I don’t know how this place stays open. It was disgusting.

Good shopping and dinning within walking distance

No housekeeping came to replenish or clean room. Sink had big crack, one lamp not working, toilet seat loose, but the bed was comfy and the coffee was good.

Air-conditioner didn’t work and I had to move to a different room. The furniture was worn but otherwise useable. I would still return at the reasonable prices.

Perfect

Super loud way close to the highway. Shower did not work… heat did not work, very little weight blankets so froze all night..