DoubleTree by Hilton Chicago - Alsip

Clean room.

Nice facility! Room was very nice and staff was friendly and helpful

Nice windows

Cool

My hotel did not have complimentary breakfast and the hotel restaurant was extremely pricey. Next, some of the hotel cleaning staff were not very welcoming. My room was cleaned and had clean sheets. But the heating system was not working properly and it was very cold in the room up until my day of check out. My bathroom floor had ants and a loose tile. Finally the hotel has invested very little in furniture maintenance. Most of the furniture looked old and dirty.

Not for me.

Sharon was wonderful, she checked me in and even reminded me from a previous stay!

Had a rough check in, 3 different rooms. Offered compensation for inconvenience never received. Staff was very helpful other than that. Michael was very helpful in getting my rooms corrected. Very respectful! Customer service 5/5.

Worn out hotel

Elevators could be updated.

Check in was smooth but then when I went to my room I had two full beds instead of the king we requested. I went to the front desk to try to get this corrected and was told they were out of rooms with king beds even though I booked a room with a king days in advance. How do you sell out of what I already purchased? On a day my boyfriend and I wanted to get away, we were made to sleep in separate beds. This would be mildly more acceptable if we hadn’t booked a previous trip with a Hilton for two queen beds (my son was with us) and got to the room just to have 1 king bed. It took them hours to straighten out because we told the front desk that there was no way we’d all be able to fit in the same bed because they sold out of a room we previously paid for. I don’t think I’d opt to stay at a Hilton again. It was very clean but I don’t like deceptive sales practices.

Great clean and comfortable room. The hotel was really clean and quiet/peaceful. Great customer service and the Chocolate Chip Cookies are amazing!!!🌟

Hotel is in need of an update. Our room was musty and the drawers on the dresser didn’t close, so we had to navigate past them. When I gave feedback to the staff, I was offered breakfast vouchers. I had 2 rooms and rather than asking how many vouchers I needed, they were rude and said “you only have 2 people”…I had two rooms and this unacceptable one had 2 beds with 4 people.

Clean room

My keyless entry did not work however the front desk staff was quick to provide key cards.

It’s a quiet property off to the side, I got to enjoy the pool the staff even raised the temperature when we felt it was too cold. 10/10

Hotel rooms showing signs of wear and tear - definitely need a refresh (especially the bathroom - low water pressure, and hot water was only warm - fixtures were aging, not very clean, and not operating correctly. Finally, smell of pot was rather annoying and stuck in the carpet... need to do a better job of keeping people from smoking on site.

The desk clerk Ms. Bentley upon my arrival I had a little difficulty with my payment. Ms. Bentley was very patient and her customer service was top notch. The problem was resolved in a timely manner. My room was nice and clean. The Spotlight restaurant and bar was very convenient for me. I ate dinner and had breakfast while staying at the hotel.

Clean room. Friendly staff.

I would have given it a five star..but unfortunately no real hot showers. The checked the temperature, however, they said that's what is is through the whole building. Hotels need to have a higher level of hot water for the needs of the guests. Other than that everything was fantastic and I would recommend the place. Property can get a bit of upgrade but it was still great! The GM Denise was such an awesome professional person!

Excelente

The pool was very dirty. It didn't even seem as if the filtering system was moving anything. I couldn't believe how much stuff was floating around in there. We were not a fan of having to pay for breakfast separate from our stay. Breakfast was very expensive with already a hefty amount to stay there in general. The floor we were on was very noisy. People were screaming, stomping, yelling, etc. all throughout the night. Horrible sleep! I will never return.

Nice clean comfortable room Location was great for where I needed to go Cookies they give out upon arrival are delicious

Easy check-in … desk agent was very helpful. Accommodations were good. Bed was comfy with wonderful pillows!

The staff from the start was horrible. I tried checking in and was told that I didn’t have a reservation which I clearly did since I booked with Hotels.com. It was the worst experience I’ve ever had checking into my reservation.

: I booked this hotel specifically because it said they offered an airport shuttle. Normally, I arrive at the airport and call for the shuttle, but when I did, I was told I had to call 24 hours in advance — something that was not mentioned on Expedia. The next shuttle was at 8 PM, while I arrived at 7 AM. I ended up paying $67 for a taxi because I relied on the advertised shuttle service. This was very inconvenient and disappointing.

Yes

The elderly lady that checked me in was extremely friendly! So my experience from the start started out amazing! We came for a staycation because my son wanted to go to a pool. The pool was huge! Clean & warm! Lots of clean towels for the guest and lots of tables and chairs! Beds were extremely comfortable and the covers were so soft and warm. Shampoo and conditioner smelled amazing! I will definitely be returning with my family!

Very clean establishment

Clean room and quality service

n/a

The carpet in the room needs cleaning. I always travel with socks shoes to take up less space in my luggage. The bottom of the socks were so black, I had to throw away instead of bringing them home to wash. Also hotel needs security, there was a strange man on Sunday night roaming halls asking for WiFi.