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Holiday Inn Express Crestwood by IHG

Exterior

In-room safe, desk, soundproofing, iron/ironing board

Hair dryer, towels

In-room safe, desk, soundproofing, iron/ironing board

Hair dryer, towels

7.8Good

(1,005 Ratings)

"Great stay! Super nice and clean."

Carolyn

Don't miss out! Price and availability may change

7.8 / 10.0

Good(1,005 Ratings)

Hotel in Crestwood, IL

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, Pool and more

About this hotel

Hotel in Crestwood with an indoor pool and free breakfast
This smoke-free hotel features an indoor pool, a fitness center, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Holiday Inn Express Crestwood by IHG offers 123 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Crestwood hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Map of Crestwood, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

7.8Good

(1,005 Ratings)

"Great stay! Super nice and clean."

Carolyn

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(1,005 Ratings)

Hotel in Crestwood, IL

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, Pool and more

Map of Crestwood, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

Hotel in Crestwood with an indoor pool and free breakfast
This smoke-free hotel features an indoor pool, a fitness center, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Holiday Inn Express Crestwood by IHG offers 123 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Crestwood hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.8 / 10.0

Good(1,005 Ratings)

5.0 / 10.0

The rooms were nice, was very peaceful. My kids enjoyed the swimming pool as well.

2.0 / 10.0

The room had white bedding and was decorated and furnished nicely. The bathroom fixtures were up to date. My poor rating stems from the lack of cleanliness and how poorly the room was stocked. The floor was not vacuumed...lots of particles of something foreign along with pennies and beer bottle caps pushed up against the base of the bed. There were zero cups in the room...not in the bathroom or with the coffee maker. The coffee center had clearly not been restocked. There was no ice bucket. There was no bath mat or hand towels and only two towels and two wash cloths. The bed looked as it had been changed but I question whether it had been due to the lack of care in other parts of the room. Had the room been cleaned, our stay would have been absolutely fine. I called the front desk to report our findings and while the clerk said he took notes on what was wrong with the room, he did not offer to move us into a clean room. I will give the clerk grace because when we checked in, he apologized for fumbling a bit with the computer and mentioned that he was very new to the company. The hotel and parking lot were bustling so perhaps there was nowhere to move us. I would have expected to hear from someone the following day but never did and am disappointed that there was no follow up. I would give this hotel a chance because I am typically not disppointed with IHG properties. Possibly a fluke. I would definitely check the room out before hauling in my luggage.

3.0 / 10.0

The staff was great. There seemed to be something wrong with the ventilation in the pool area. Everything was soaked and water was dripping from several areas of the ceiling and ducts. The kids also mentioned a lot of things on the bottom of the pool. Otherwise, it was a good experience.

1.0 / 10.0

The staff was great as usual but the room was neglected we slept with bed bugs in the bed and we stayed there once before and everything was great but this time I'm sorry to say it wasn't a pleasant stay

5.0 / 10.0

The staff was very friendly, and the room was clean. Price was not bad either! All in all, it was a nice overnight!

6.0 / 10.0

Every thing was fine EXCEPT the bedding in our room was terrible! I requested to have the linen removed 2x and no one came until it was check out. The sheets had gum! On one bed and the other bed didn’t smell fresh at all!!! Then I saw a roach in the bathroom crawling around!

10.0 / 10.0

Great stay! Super nice and clean.

10.0 / 10.0

Everyone great

4.0 / 10.0

Very clean, comfortable room, decent breakfast and nice size clean pool. I will say though, the elderly lady who handles the breakfast area was rude and had smart remarks when customers had questions or concerns about breakfast. They were out of eggs and i asked if they are going to bring more cause they were out at the time of me going down to eat. Breakfast is from 730-9am. I was down stairs to eat at about 730am. When i asked if there will be more eggs she said “ I’m only one person you need to give me time” as if i asked her multiple times. I simply asked once. After i sat to eat i over heard 2 other family’s complaining about the same lady and her attitude when she was asked a simple question. Other then that i had a pleasant stay.

2.0 / 10.0

The staff tried to physically fight me over a misunderstanding. Very ghetto, very dirty, will never stay here again!

3.0 / 10.0

The rooms are decent and clean. The hotel’s location offers convenient dining and shopping options. The nightly rate is affordable, but I recommend booking directly through their reservation system as Hotel.com and Expedia charge more. I wanted to experience the hotel’s pool, but unfortunately, I didn’t get a chance to. During check-in, I signed my initial paperwork for my initials and signature. The front desk lady then handed me some paper about a weekend ordinance regarding parties and room occupancy. I read it with some dismay, but I was surprised to see that other guests were also checking in without receiving the same information. I asked why I was the only one signing the paper, and the front desk person and assistant manager (who introduced herself as such) stated that they had already signed it in a previous contract. I politely asked one of the other guests if they remembered signing it, but they said no. That was the beginning of my troubles. While on the elevator, it started making loud noises and buzzing, and it stopped between floors 3 and 4. As soon as the doors opened, I got off and started recording my Will on my phone just in case the elevator plummets from the 4th floor while I’m inside. As a result of the elevator issue, we had to take the stairs for the entire stay. There was an out-of-order sign placed on both elevators throughout the weekend. I’ve checked out and 7 days later I still have not received deposit.

4.0 / 10.0

The rooms were dirty, if you used the shower water didn’t drain just built up as if you were taking a bath, lights flickered on and off, elevator broke down so they brought in people to repair at 2am while I appreciate trying to get it fixed the people fixing it were slamming doors stomping down the stairwells and yelling. Walls are paper thin and you could hear everything. All and all this was a disappointing expensive stay!

10.0 / 10.0

The staff was very good! Room was comfortable and clean.

1.0 / 10.0

Received a call a few hours prior to check that they overbooked and canceled my room. When I called their manager was extremely rude and would not listen to my concerns. Rather she talked over me. Then, when I told her to stop talking over me and listen she told me she was hanging up. Thankfully hotels.com saved the day and got me a better place and the people there were so kind.

4.0 / 10.0

The staff was friendly and very accommodating. Rooms were clean. Very cold in the room initially however we were able to adjust the temperature. Parking very sufficient.

10.0 / 10.0

Friendly staff

6.0 / 10.0

So many things were broken all the way down to the pump soap in the bathroom. I wondered how long this property has been a holiday Inn because this is not the standard I am use to. The worse thing for me was I booked a handicap room and the room had one of those very low profile toilets. The toilets in the pool area were taller but there was no door knob to close the door. Oh I am still waiting for those hash brown potatoes that I have enjoyed at all the other holiday Inns.I actually gave up trying to get things corrected. My hands will shake the next time Holiday Inn comes up as a choice.

4.0 / 10.0

Night clerk check is in with great customer service after our flight was much delayed. Room was nice and comfortable. The bathroom could have use more attention on the floor and toilet.

8.0 / 10.0

Loved the room , and cinnamon rolls and sausage at breakfast bathroom water took a little while to get hot and tub needs repainting sill definitely stay again

5.0 / 10.0

Friendly staff/clean rooms. Didn't get a chance to see the pool.

10.0 / 10.0

In the middle of everything, close to expressway and the bed was super comfortable

10.0 / 10.0

N/A

6.0 / 10.0

Was unable to stay at the hotel, due to bed height and aroma throughout the hotel. Requested a lower bed,m was told all beds were tall beds and nothing could be done to aleviate the air freshener, had to check out as stay elsewhere.

10.0 / 10.0

We enjoyed our stay. The beds were amazing very comfortable. The only issue i had was when we got to our room there was hair on the sink and the bathroom floor and tub from the previous stay.

10.0 / 10.0

Front desk is always super nice

2.0 / 10.0

We had worst experience with the breakfast staff (Angela) , we did not know that breakfast started at 7:3o , the door was opened , we started to serve the food and the employee Angela started to scream to us . It was the worst experience that we had in one Holiday.

5.0 / 10.0

Great service-especially at the breakfast buffet

5.0 / 10.0

It was wonderful. Me and my kids had a great time

8.0 / 10.0

Overall the stay was wonderful, the checking in could have been easier. We had requested for an early check in due to driving distance and working all night in order to get a couple hours rest prior to our engagement. When we got there they told us they were not having any early check in and were putting names down to be contacted as the rooms became available. When we called later they told us we did NOT have a reservation in the system. Fortunately they did find it and they were very gracious and got us a room right then. We will definitely come back on our next trip to Chicago

6.0 / 10.0

No air conditioning in the common areas on the first floor. Free breakfast was not good at all.

10.0 / 10.0

Everything was fine. The convenience of everything was great. We had a handicap ♿️ room which we didn't want but in the end it was OK.

4.0 / 10.0

Dirty

6.0 / 10.0

Girl checking us in did a great job. Elevators were broken down, which sucked because there was no air conditioning in the public areas, good thing we were only on the 2nd floor. Air conditioner in room worked but was extremely loud. There were only 2 towels in our room, when I asked at the front desk for more, I was told they were out, and we couldn't get any. This sucked, because we had someone in the shower and our only 2 towels were already used. I improvised and took two from the pool area. The hot breakfast was decent.

6.0 / 10.0

I was placed on a floor with kids and they were loud and running in the hallway. Fri y came up twice.

8.0 / 10.0

Room was ok. A bit run down but still ok. Elevators were not working but we were on the second floor. However if we were on the third or fourth that would have not been great. Our first room was not correct. We booked a king with sofa bed and we were originally given just a king bed. We had 2 adults and 2 kids. So changed rooms to 2 double beds. Our first room in the king we only had 1 towel. Then changed to the 2 beds and there were only 2 towels. However the cleaning person was very nice and got us more. The cleaning people did come super early. 8am on our second day the maid came in to clean. We were still sleeping and forgot to put out sign. That’s a bit early but they were super nice and came back later. Breakfast was a little disappointing. Had bisquits and gravy 3 of the 4 days and eggs each day. Had sausage links 2 days. There were bagels, toast, and oatmeal and some cereal. But over all it was ok, just enough for the start of the day. Overall it was ok. We like this hotel because it’s close to family and we have stayed before. For the money it’s ok but compared to others it’s worth it.

8.0 / 10.0

Clean and central to multiple fast food chains.

8.0 / 10.0

everything was good

10.0 / 10.0

All I can really say is the staff was amazing. Worked through an issue on my part and made it an incredible stay. Thank you very much for your assistance.

6.0 / 10.0

Convenient for my use

10.0 / 10.0

It was close to everything. The staff was very polite. The front desk staff greet me every time i passed the desk.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Holiday Inn Express Crestwood by IHG. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Holiday Inn Express Crestwood by IHG pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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