Embassy Suites by Hilton Chicago Lombard Oak Brook

Wonderful space, clean, easily accessible and quiet.

Our stay was very nice. We were there for 5 days, and the entire time the rooms were clean, the evening reception was fun, and the staff in all areas of the hotel were friendly courteous and professional. Would absolutely recommend this hotel.

Clean room, awsome breakfast , always clean

The staff was courteous. The room was clean, although outdated - wallpaper, furniture, everything showed wear. But CLEAN!

Great hotel. Love the rooms are suites. Pool was down for maintenance. But overall a good experience.

Great breakfast and clean room.

Very nice staff and a nicely stocked breakfast. Only complaint was the they close the atrium area at 10pm. My son wanted to sit down and call his girlfriend and they kicked him out. I can see them not wanting a rowdy party but a personal call seems silly.

The hotel is only okay. Staff was friendly during our stay but the property is very dated with old TV (who still uses pay per play?), old gym equipment, no USB-C ports. The walls are extremely thin — we were pretty disturbed by our loud neighbor. Pool is really not in a good condition at all, murky water, stains near the pool area etc.

Clean and spacious room, good breakfast and a nice atrium.

Positives: front desk staff, cleanliness, easy check-in/out, nice welcoming reception with 2 drinks, breakfast, and location. Negatives: Strict about 18 and younger in the hot tub, security made the pool less fun (no throwing balls, no floats, no jumping), elevators were in then out of service, which created long lines and wait times.

Clean room, staff was phenomenal, great food

The room was spacious - however the couch sleeper sofa was rock hard and very uncomfortable. The front desk staff are not very friendly - one woman was extremely rude to an elderly couple ahead of me. I was so uncomfortable watching the elderly woman struggle to get questions answered, and the cold way in which she was treated - as if she was bothering the worker. Please improve customer service! Additionally, the pool was dirty with stuff floating in it - needs a thorough cleaning. I gave 4 stars because the location is great - and the rooms are spacious.

I checked it on Friday evening that Friday right before bed. I took a shower and found out that the tub was stopped up later on that night turned the heat up and it was just blowing out cool air so I called downstairs and asked for some blankets, they brought them up. The next day the heat didn’t get any better. I had to go downstairs three times to have my key card redone and at some point, it did not work at all so they offered me $25 gift card and to switch my room. I declined a gift card because it was a very much of an inconvenience for me and my family, which, by the way, my brother has a disability. After switching me to another room, the bathroom sink stopper was plunged down in the sink and I couldn’t use the sink. They finally came up that night after calling a second time about it not only that the kids are running up and down a darn hallways up until almost 1030 last night until I went downstairs and complaint to the staff, she immediately called security and the noise almost instantly stopped. I had to use the laundry facility there come to find out the washer was fine. Put the clothes out of the washer and put them in the dryer in the dryer did not even dry the clothes I had to put them in the other dryer and spend another $3.25 so that cost me $9.75 to wash a few clothes. I have never been so disappointed at establishment before like this, but I promise you I will never patronize you guys ever again. Awaiting a call from management

Clean room, free breakfast, accessible rooms made my stay better

Front desk not helpful at all! They make you pay for parking in it’s never any parks Internet second visit there for business never works! My daughter got stuck on the elevator!

Clean rooms

Smelled like smoke in my room walls are super thin bugs in the bathroom

The staff was exceptional and the complimentary omelettes - beyond yummy!

Staff was very friendly, and I appreciated that my room was cleaned and restocked with fresh towels. I really enjoyed the custom omelet bar and the fitness center. It was disappointing that the treadmills didn't work on one day and the staff had to wait for maintenance to come in for the day before being able to fix. Since they all went out at the same time it seems like a fuse had blown and they could have flipped a switch or pushed a button to fix. I found another option for cardio, but did see several people walk out.

Great

Everything was great

Staff and amenities

Courteous and helpful Elevator was stuck my whole stay, so long waits getting down to first floor Busy hotel with teams coming and going

Clean

Breakfast was hot and delicious

The breakfast menu was decent but they could give more options. Kitchen staff was awesome.

I didn’t know about parking fees until check-in. The shower had hair in it, there is a gap between the door (entrance to room) and the floor, and the fitness room needs cleaned. In the two days of my stay I didnt see anyone in the pool or hot tub, then I looked at reviews and maybe that's why.

No complaints bartender and front desk were very pleasant on all occasions

This is amazing hotel. Absolutely I'll come back. I really enjoyed my stay.

Clean

I asked for an early check in, but the front desk told me I had to wait an hour or so. So I was fine waiting but right after me, there were three men who also wanted an early check in and they were given rooms. They were even staying at different rooms, so they were given three separate rooms. I did not complain at that moment because I didn’t want to make a big deal, but during my check in time, I was not given a water bottle when I clearly saw other people getting complementary water from the front desk. I had to ask for one because I saw the woman in front of me getting one, especially a new, cold one from the fridge in a paper bag. But when I asked for one, the front desk gave me the one that was sitting outside the whole time (the one that the staff was going to given the woman in front of me but then put it back on the table and gave her a new one) and even without a bag. From the start to finish of my stay, I didn’t feel like I was respected.

Nice place and around everything food, mall, entertainment for family or kids. Not too far from downtown Chicago. If you have plans, just leave a little early due to traffic.