Embassy Suites by Hilton Milpitas Silicon Valley

Fine

The room was very clean and the staff was professional and friendly. However, ththe noise from outside traffic was very loud and made it hard for all of us to sleep. There was also a wedding one of the nights we were there and there was loud music that could be heard all the way up in our room on the 9th floor well passed 11:00. I understand that events may take place at the hotel but to allow loud music passed 11:00 and to not communicate about the event was problematic.

Staf was very courteous. Place was clean and nice. Although it did seem a little outdated for it being an embassy suites.

I’ve stayed here in the past once since the remodel. I spent two days for the holidays live in town now they’re charging $20 per day parking I never see security guards outside, so I guess you park at your own risk checking in I asked for a quiet area so she gave me the ninth floor room 908 between multiple families with multiple children probably more than is allowed. They were banging on doors yelling and their parents were standing outside, talking loud into the night With the gap in the door, I could hear everything then I blew the circuit using the heater that they provided and the person working there seeing the gap took a picture and he said he would look into it. You can hear everything outside because of that gap under the front door anyways, it wasn’t a very peaceful experience also the bed wasn’t that comfortable. It was a little hard for me . I ran out of body wash proved in theshower smelled pretty good thankfully I brought my own soap then the elevator was super slow. I think there was only one working went down the stairs towards the back of the building and it was filthy. There was garbage everywhere and smelled like urine at the very bottom. I let them know, but it was too late. I had to endure it. This seems like a fun place for families with a lot of kid but not if you want to relax or sleep in people in the room together, but stairs. I g were

Nice large room Very humid from past guest shower use Dim lighting 1 of 2 TVs didn’t work; maintenance couldn’t repair Long line (30 min) to check in at 5pm Long line for free breakfast but out of all food (fruit, yogurt, muffins, potatoes, creamer) by 9am. Eggs & waffles still available though. Ample seating. Pretty lobby. Nice staff. Nice glass elevators & roof ceiling Decent gym

Room was spacious & check in was quick. Breakfast quality has gone down, & definitely not near what it used to be

We were there for a family service, you made the stay enjoyable under the circumstance.

There was a children’s hockey convention the weekend of our stay and they over ran the pool and the hallways. Running around and yelling until at least 11pm. I chose this hotel so my husband and I could swim but unfortunately we did not get a chance since the pool was filled with screaming children the entire weekend we were there. I love kids but I was trying to have a relaxing birthday weekend to celebrate mine and my husband’s birthdays. I think there should definitely be an adult swim situation set up. The staff was super nice and the hotel itself was really nice. The breakfast wasn’t great so on day 2 we ventured out to a restaurant.

We have stayed here before and all the times we stayed here we enjoyed. Staff is very friendly and rooms are clean.

Heater doesn’t work

Breakfast was wonderful. Staff was helpful.

The room was very cold and one couldn't regulate the temperature. I asked for a heater and or more blankets. None were brought

Beautiful hotel and very clean. Loved the large room with extra work area. The food for dinner was good and pleasant staff

Young lady at check-in was absolutely wonderful..

Good breakfast,

It was a very good time. We enjoyed our alone time together with no kids super relaxing

Much to improve

The staff was friendly, when we are traveling we usually stay in Embassy Suites. The rating we give for this hotel is 4 stars.

No GF food options for breakfast and the cook sneezed and coughed on the omelettes while cooking and no trays to take food to the room. Elevators were broken and took forever to get to the rooms

I loved how everyone working was always in a good mood.

The lady at the bar could have been a lillte more friendly.

Everything was great

it was good for everything i am so happy to stay here

Very spacious and clean room

Great place, lots of room, good service, and great breakfast. Only complaint is during the summer, the AC doesn’t work well. They offer fans though.

Everything was great! Would definitely stay here again!

I had left another hotel due to a bad experience( someone else sleeping in our room that we mobile checkedin and downloaded digital key) so.Came here.lady at the front desk welcomed me.She was amazingTold her my experience and she apologized even though it wasn't her hotel, but it was still a hillton honors hotel.My kids and wife to say the least were super happy with change

It was really cool

Great staff, very helpful and very

Room could be a bit cleaner. We had a dead bug on center of kitchenette floor. Stains on carpet. Not enough light in the front rooms too dark. Bathroom too crowded, toilet is in center and is in the way. Need better pillows Need a more experienced chef to make to order breakfast.

Everything is perfect

The staff showed very good customer service.