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The Chester Grosvenor

Top rated by guests

Exterior

Executive Room | Premium bedding, minibar, in-room safe, individually decorated

Bathroom sink

Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated

Suite | Bathroom | Combined shower/tub, designer toiletries, hair dryer, bathrobes

9.4Outstanding

(1,013 Ratings)

"This hotel was the best I’ve ever stayed about gorgeous facility, fancy atomosphere, good service and nice breakfast in the restaurant. Only one thiing dissapointed is one broken shower lever."

YOKO

Don't miss out! Price and availability may change

9.4 / 10.0

Outstanding(1,013 Ratings)

Hotel in Chester

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.

Amenities at The Chester Grosvenor

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.4Outstanding

(1,013 Ratings)

"This hotel was the best I’ve ever stayed about gorgeous facility, fancy atomosphere, good service and nice breakfast in the restaurant. Only one thiing dissapointed is one broken shower lever."

YOKO

Don't miss out! Price and availability may change

$$$$

9.4 / 10.0

Outstanding(1,013 Ratings)

Hotel in Chester

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

About this hotel

Luxury hotel with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.

Amenities

Air conditioner

Internet / Wifi

Laundry

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.4 / 10.0

Outstanding(1,013 Ratings)

5.0 / 10.0

All staff from reception, restaurant to concierge were so polite .

3.0 / 10.0

Moved room due to the original being in an unacceptable condition- the upgraded room also had a number of issues indicating sloppy in house maintenance and or lack of the work being inspected by a competent inspector

5.0 / 10.0

Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless

5.0 / 10.0

Staff were lovely. So helpful nothing to much trouble. The hotel is beautiful. Would definitely come back. 😍

5.0 / 10.0

The doormen who greeted us very so polite abd helpful as were all the staff

5.0 / 10.0

Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.

5.0 / 10.0

Overall, amazing stay, location, food atmosphere. Well worth visiting.

2.0 / 10.0

Room and its amenities are not 5star

5.0 / 10.0

Perfect stay, perfect location, perfect service

5.0 / 10.0

Excellent

4.0 / 10.0

Room was lovely, staff were great

2.0 / 10.0

The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing

5.0 / 10.0

Truly fantastic from minute we arrived and the warmth and professionalism of all the staff

5.0 / 10.0

Huge bed & lovely room. Good continental breakfast couldn't eat it all!

5.0 / 10.0

Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.

5.0 / 10.0

From booking to leaving the whole experience has been amazing.we had a very pleasant greeting and our room was upgraded. The room was on the first floor , very pleasant room with settee seperate bathroom , tea coffee facilities and robe with slippers. We used the spa and the breakfast was included i had porridge and toast with ample tea. My husband upgraded to an omlette which was tasty. Fantastic service and we were made to feel special. Thank you

5.0 / 10.0

It was spotless.

5.0 / 10.0

An amazing stay!

5.0 / 10.0

Incredible stay, we wish we had booked two nights. Can’t fault it. Such a brilliant position being so central to everything. Definitely going to stay again.

5.0 / 10.0

Lovely comfortable room excellent breakfast and dinner. I have put 4 stars for service because the serving of breakfast was a little slow even on one quieter morning. However the staff were excellent in their delivery and friendliness

5.0 / 10.0

Another great stay at the Chester Grosvener. Very friendly and helpful staff throughout our visit. Sublime Suite. Wonderful breakfast and an unforgettable meal in Arkle restaurant.

8.0 / 10.0

Service was amazing, nice to have an included breakfast in the price and rooms were big and very clean, however the hotel itself could do with things such as new wallpaper/general updating which would reflect the price per night. 7/10

10.0 / 10.0

This hotel was the best I’ve ever stayed about gorgeous facility, fancy atomosphere, good service and nice breakfast in the restaurant. Only one thiing dissapointed is one broken shower lever.

6.0 / 10.0

4 wall and flat roof view from room window, if had known this i won't of booked this hotel,specially the mount CHARGED for it not worth money. Ac air vents in room not been cleaned in along time, fluff and dirt. Water leak from side of bath when showering. Plus room fridge had to be replaced as wasn't cold only hot temp.

5.0 / 10.0

Great hotel. The staff were great from the minute we arrived. Lovely clean room.

5.0 / 10.0

Really good hotel right in the heart of downtown chester. Convenient parking garage to get right into the hotel. We had an issue with the AC in our room and got sent to a suite which didnt suck! Very attentitive and helpful staff

4.0 / 10.0

This hotel location is great, easy access to parking and the sites.

5.0 / 10.0

Staff always lovely, nothing too much trouble.

10.0 / 10.0

Chester was a pleasant surprise

10.0 / 10.0

Superb hotel, lovely room with very comfortable bed.service faultless and excellent food.excellent n f

10.0 / 10.0

beautiful hotel, proper 5*

5.0 / 10.0

High standard hotel. Book early for breakfast, it gets very busy, not enough breakfast staff so when you are seated, you wait along time to be served, and if you need anything, it takes ages.

5.0 / 10.0

We stay at the hotel once a year as a treat. It’s such a unique and friendly hotel with fantastic staff. It’s a very old hotel but they keep it updated but somethings like not having walk in showers might put some off as the shower is a curtain around the bath but that just adds to the charm for us. Chester is a lovely place to visit and the hotel is in a great location.

10.0 / 10.0

Excellent hotel right in the heart of Chester.

6.0 / 10.0

X

10.0 / 10.0

Great hotel , very central to Chester city centre plus very easy to get to Chester racecourse

3.0 / 10.0

This is a very grand hotel. It looks amazing when you first arrive. However it’s not worth the high price to stay there. Upon looking closer it’s in serious need of an upgrade. The wallpaper and carpets are heavily stained throughout the hotel. Our room (338) was very dark, with a lack of lights and electric plug sockets. The bathroom was dirty. The grime on the bathroom door and round skirting boards was unpleasant. The shower over the bath was dangerous to use, it need some type of slip mat. The positives.. the location. You can’t get any more central than this. The beds are very comfy. Would I stay again, unfortunately not. I think £450 for two rooms for one night in a sub standard hotel is excessive and there are probably nicer places to stay.

6.0 / 10.0

Convenient location for Chester city centre. Continental breakfast was poor

6.0 / 10.0

Upon arrival, the walk from the car park to reception is long, with worn and dirty corridor carpets and decor that shows signs of aging. The stairwell, however, with its beautiful chandelier, did offer a glimpse of grandeur. Reception was disappointing: while another couple was escorted to their room, we were simply handed a key and told to find our way to the 2nd floor, back up the stairs we’d just come from, to the furthest corner of the hotel. Additionally, they required a £100 refundable deposit, which felt unnecessary. The deluxe room didn’t meet 5-star expectations. While the bed was comfortable and the dressing area lovely, the carpet had noticeable drip stains, and the bathroom was in need of attention—broken marble around the sink, a loose toilet seat, and a very shallow bath. We had reserved a table at the Brasserie for a special celebration, intending to dress up for the occasion. However, when we arrived at 8 PM, we felt overdressed among diners in shorts and t-shirts. While comfort is important, we believe the hotel would benefit from a modest dress code—perhaps smart casual after 7 PM—ensuring a more cohesive atmosphere and better experience for guests. The main course was excellent—hot and flavorful—but the drink prices were excessive. I was also disappointed with my dessert: the strawberry pavlova, which contained just one strawberry.

8.0 / 10.0

Pretty decent place. Staff service was excellent, but could use a few updates in the rooms (carpet, bathroom).

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