Studio 6 Hayward, CA Silicon Valley Gateway

Being charged for a room on the 18 of last week when I had already been in room every since the 16 of October so their was no way I should have been charged twice in one day . I hope that booking.com will correct this and in the future this will not happen again. Thank you Sincerely KaSonya Sims

So... given that the review rating of this place was "disappointing" when I booked, the facilities were surprisingly good. There was floor instead of carpet. The A/C unit was not musty and produced fresh air. Walls were painted an attractive color and textured, helping to avoid the place feeling small or dingy. Full size refrigerator with excellent cooling power. Countertop stove and cookware available. The furnishings used at this Studio 6 were very simple but well-designed to accommodate a variety of traveler needs, I'm sure. I had 2 small cats and the room design & furnishings were very well prepared for pets: No bed skirt, no way for pets to get under bed, base of bed goes all the way to the wall, curtains are thick, durable material that isn't the wispy type of fabric that can tempt some cats to screw around with it, no hidey-holes for my small (7 lb) cats to get inside. Lighting was adequate and well placed. Water got hot easily (maybe a little TOO hot) and water pressure was fine. Laundry room nearby for Studio 6 guests, including ice machine and vending machines. I also liked that the room was easy to clean MYSELF. It was an extended stay with pets, and I preferred to do some cleaning myself every other day instead of rely on housekeeping. The design of the room made it super easy for me to clean quickly myself.

Staff behavior and practices at this hotel can be unexpected and odd. I can see how a guest with limited patience can become irate and make a bad situation worse. I just tried to minimize reason to ask for anything and kept requests as simple as possible. Check-in was a mini disaster: I gave my ID and payment card, then without sharing much info she insisted they were charging me up front for the whole stay. Maybe she meant AUTHORIZING my card up front for the whole stay? No, she said they were charging me. Can I at least SEE what you'll be charging before you do it? That was also hard for some reason, she wasn't sure how to give me a breakdown of room/taxes/etc. After all that, she gave me keys but didn't tell me where to go and gave me no info except the wifi code. She wasn't mean or rude, but she just seemed like this wasn't actually her job, maybe? I tried to extend and that was weird, too. Front desk told me they couldn't do that and I needed to book on booking.com. I have experience in hotel industry and I understood this was not strictly true but they could have a reason to ask me to do that which they are failing at communicating well. Fine, I extended by creating new online reservations throughout my stay. Settling up between these reservations was a hassle the first time because the rate was not accurate, and that took some effort to get on the same page about. I was helped several times by Artie (I think was her name) and Artie was actually calm, friendly, and consistent. Props to Artie. Also the staff that checked me out for having good vibes that day. My other interaction with her some days before was weird and It pepped me up to leave on a better note. Just smile and be casual, y'all! It helps with the vibes...