Milan Royal Suites - Duomo Santo Stefano

Zona era f curata, f aproape de centru, cazarea curata.

Cam galagie de la transportul in comun de afara, f mica camera.

Lovely place comfortable, clean and well set out. Comfortable beds and good facilities

Great property and nice surprise to have a washing machine with washing powder :) and thanks for the great communication.

Completely unprofessional service. My last communication with Milan Royal Suites was several weeks before our trip, confirming the apartment and address. When I arrived at the property there was no way to access the building and we were only able to get in when a resident was leaving the property and let us in. My husband and I each called both numbers provided several times and each time there were four rings and then the call disconnected. My husband then sent a text via WhatsApp which got a response and we then spoke on the phone to the representative. We were told that we were at the wrong address and the place we were staying was 2 minutes away. In reality it was a 1km walk (and further from the centre) with luggage and WAS NOT the location or suite I had booked. The representative admitted that someone had “forgotten” to send me a message about the change of location as the original apartment was closed due to broken air conditioning. I suggested that as I had just paid a taxi to take me to the location I was last provided with, that they should arrange for us to be picked up and taken to the new location at their expense. At that point I was put on hold for a brief moment and then to my surprise was told the air conditioning had been fixed and I could go straight upstairs to the original apartment. Only at that point was I sent the access information. The apartment itself was fine and a short walk to the Duomo. The apartment building is on a busy street with tram lines that run 22 hours a day. They did provide ear plugs that proved useful. Bring hangers if you want to hang clothes as none were provided. I did send a message about this a couple hours after arrival, but none were dropped off.