Cosy Studio in the City Centre

Kitchenette, location, lounge area with sofas, can come and go easily. Large room.

Have to pay for replacement towels and tea/coffee top ups. Bed a little creaky, bathroom shower could have been scrubbed a bit cleaner.

The keys were at a supermarket down the road. Easy to access as I needed to walk past on my way to the property from the station.

The lake of interest or enthusiasm to assist by the person behind the counter. If arriving by taxi it meant getting the keys and doing the rest on foot. A pain if wet. The property needs a standard lamp in the living area otherwise all overhead lights need to be on.

Location is excellent, with plenty of cafe's etc nearby

The property description on Booking.com is inaccurate, stating that washing machine and tumble dryer is included in the property, but actually is only access to a coin operated laundry down the hallway.

Good location in CBD, spacious apartment, easy check in instructions.

Unfortunately there were a few issues. When we arrived to check in, the bins were still full with all the previous guests rubbish and despite being advertised as fully equipped and providing toiletries, there was no body wash, shampoo or conditioner, but worst of all for an apartment with a kitchen and bathroom, there was no hand soap for washing anywhere in the apartment. This was really disappointing. I raised it immediately on the night we arrived through the portal, and then again on booking.com chat, and the agents agreed to sort this on each day we were there, but despite this, the toiletries and hand soap were never provided. I wouldn’t have minded if they’d said they weren’t able to provide them as would’ve bought some for our 4 day stay but it was the fact I kept being told it would be rectified and each day when we came back, it wasn’t. Then, they offered a goodwill gesture of some very small amount of compensation, which, despite me chasing twice, and being assured it was being processed in 10-14 business days, it never arrived. The false and empty promises and substandard cleanliness is what has been most disappointing and hopefully this doesn’t happen to other guests but the hosts are unreliable and I won’t be booking this place if we come back to Melbourne again. Also due to the location in the CBD, at the weekends most coffee shops and restaurants around are closed, just to be aware of.