2 Bed in St. Ives oc-s28155

Excellent location, clean well equipped apartment, just like the pictures.

The stairs to the apartment, not good for people with mobility problems, needs to be mentioned in the description.

Stunning flat with the best location. You’re on the high street and 2 mins walk to the beach. It was spotless

Nothing

Great layout, clean, tidy, perfect location, 👌

Air con would have been good, but was still amazing without.

The apartment was spacious and modern with pleasant decoration and very clean. Towels and bedding were provided along with washing up liquid, one bin bag and three dishwasher tablets. The apartment was situated very close to all amenities, just a short walking distance from the harbour.

We were aware that the apartment was above a shop, but didn't realise we would have to climb over 30 steep steps to reach the apartment; this was really challenging for those with mobility issues and that information should be better advertised. The noise from the street was overwhelming; even with just a few people talking it echoes through the street; when the pub was open and music playing it was very loud. As the apartment has no air conditioning, the windows needed to be open so sleep was challenging. We were unfortunate enough to have neighbours from hell in the flat above us who were drunk, arguing, screaming, relentlessly buzzing our buzzer, banging our door and even walking in to our apartment thinking it was theirs. When the washing machine door wouldn't open I called the number to ask for assistance - that was challenging in it's own right as there is no signal on the phones and the wifi would often stop working and need to be turned off and back on. Unfortunately all of our towels were in the washing machine. They were unable to sort an engineer until the next day which was fine, but nobody helped us with extra towels as requested and the message they left me to advise what was happening was left on my HOME answering machine (luckily, they did follow it up with an email). The description of the apartment states parking nearby. There is no way you can park nearby! The nearest parking is very far away and costly. There is a bus available, but again, a charge is associated with this. The instructions in the welcome folder stated there should be a fire extinguisher and torch but these were nowhere to be found. The toilet seat in the en suite bathroom did not fit the toilet, making it difficult to use.