Hotel Casa Izel Roma Norte

The staff and food are undoubtedly the best part of our stay. We were absolutely blown away by the service. It was truly white glove, 5-Star service. We were so impressed we wrote down a bunch of names of the people who went to great lengths to make our stay perfect, including Adrian and Alberto and also the concierge who works overnight whose name we unfortunately forgot to write down. He was so wonderful and helped us with an issue with our room at around 11pm on August 11. Adrian heard we weren’t able to get a table at one of the top restaurants in the city and we magically received a booking confirmation email from the restaurant a few moments later. Likewise, Alberto made sure they didn’t give up our table when we were running a little late due to a rainstorm. We travel a lot for work and were absolutely blown away by this staff. Jorge from the breakfast service was absolutely wonderful and the room attendant was so kind and went to great lengths to help us. The breakfasts were unreal. The mole tamale was exceptional. They even brought us delicious macarons before bed.

I loved the friendly and kind staff. The food was outstanding 😋. It was great stay for one person.

It was noisy due to the bar across the road and night life which was also a positive. The earplugs the hotel provided helped

Yo creo que la parte que mas me gusto del alojamiento fue la amabilidad del personal, se distinguen por tener una gran calidez, capacidad para resolucion de problemas, en mi caso a mi me gusta ir a la cdmx a andar en bici por lo cual me llevo una camionetita cerrada con las bicis en la caja, y tanto la dama de recepcion como el personal de valet siempre estuvieron en la mejor disposicion para que tanto mi vehiculo como su contenido estuvieran a salvo, me gusto la comunicacion via whatsapp, la cortesia que te dan al momento de tu llegada que es una galleta mexicana, me encanto el tema que enaltecen la cultura mexicana como lo es en su mural y en las galletas de cortesia, el desayuno fue fantastico, en otros hoteles solo te dan la oportunidad de comer algo muy basico, pero este desayuno incluido es a la carta y lo que gustes, bien por eso. En fin sin temor a equivocarme el mejor hotel que me he hospedado en DF, y si claro por las instalaciones, arquitectura, interiorismo, pero sobre todo por su capacidad humana y amabilidad.

Todo excelente.

Ubicación , parte nueva del hotel

Cuarto sin ventanas , pequeño incómodo , obscuro, caja fuerte no funcionaba , puerta de baño no cerraba bien