One bedroom at Chelsea cloister Hotel

The most important thing about this unit is its location. With only a ten minute stroll to South Kensington station, it is perfect. You can go out, come home for a while and then pop out again to the museums or galleries or shops nearby. Yes, the unit is a bit shabby, but if it was perfect, it would be twice the price. I found communication very good with the owner, who provided what we'd asked for and responded to my texts. The kitchen is tiny, but has enough room to prepare simple meals. There's a Sainsbury's right next door, so you don't have to worry about carrying large amounts of food - just get what you need daily. The air conditioner cooled the place down nicely on the hotter days. I would most certainly stay here again.

It's a bit shabby and there's no view, but that's why it's cheap!

Good location. Quiet, suburban but close for the tube and bus. Compact but clean and comfortable.

They got our check-in time wrong. No-one there to meet us. Ended up getting the key from the cleaner, then had to go straight out to let her finish off. No joke after standing room only for a couple of hours on a hot train. Messaged for the wifi code. Got no response and no-one followed up to make sure we were in and happy.

Great location. Clean apartment. Quiet at night. Bed very comfortable.

A few minor issues..no batteries in TV remote, a wine glass would have been nice and a note about how to access WiFi would have been appreciated. I also couldn’t work out how to get the bath taps running without the shower coming on and then the plug didn’t work anyway.

Great location. Once we managed to get in touch with the host he was v helpful and responsive. The shower pressure was good. The towels and sheets/pillows/duvet were clean and good quality.

Communication ahead of arrival date could have been better. It wasn’t clear to me when booking that this apartment was not part of the hotel (privately owned). I had therefore assumed a hotel level of provision eg climate control in the flat. The floor was grubby - had to wear something on feet to avoid getting dirty feet when walking around. The kitchen tap was stiff making it difficult to moderate water flow. The shower spray soaked most of the bathroom when used. The aircon unit that was in the flat was loud and a makeshift arrangement - condenser(?) pipe poked out of the open window - and leaked so much it flooded the floor in that area. The owner and cleaner resolved this as soon as we reported it by supplying a second smaller tower fan, and cleared up the floor which we greatly appreciated. Sofa bed and cushions have seen better days.