Wellsquareism Ikebukuro East

The room was very clean, spacious and well equiped with the basic needs. The communication with host was excellent.We had trouble opening the door at first [need to push hard), however the prompt reply from host was helpful. Overall we had a great time. Thank you for having us

The only thing that would stop us is having to collect the key slip. It was an hassle as we took the airport bus, drop at sunshine city, go to ikebukuro to collect the slip and walk back again to the apartment. That was quite a long walk for me.

La propreté, le confort l’emplacement

Rien

Sijainti on erittäin hyvä. Juna ja metroasemat ovat alle kilometrin päässä. Talo oli rauhallinen ja liikenteen melu ei kuulu sisälle. Ihan näppärä majoitus kahdelle ihmiselle.

Avainkoodin haku on todella turhauttavaa. Lentokentän pisteellä ei qr-koodin lukija toiminut ja koodia ei saanut kentältä. Laukkujen kanssa pitkän lennon jälkeen ei jaksaisi enää etsiä kahvilaa, josta saa koodin, jotta pääsee majoitukseen. Astioiden kuivaamiseen ei ollut mitään pyyhettä tai telinettä.

The apartment itself is comfortable and has a good layout.

The main problem is the check-in process. The property says local regulations require an in-person key handover. That may be true, but the regulation does not require guests to carry their luggage to a remote café or other external business. The location and way the handover is organized are operational choices made by the property. Instead of arranging the handover at the apartment, at the building, or in a location genuinely convenient for the guest, they send you with your luggage to a remote external business, using unclear directions, just to complete the process. In my case, I had to walk around 15 minutes to a cat café and ask people in the building and on the street for help just to find it. The communication is also unnecessarily confusing. I received references to a physical key, key number, key code, PIN code, and self check-in, with no consistent explanation of which access method actually applied to my booking. The same problem continued at checkout: too much generic information instead of one clear instruction relevant to the reservation. There were also several basic issues in the apartment: no hand soap, very small towels, Netflix not working, a loud bubbling noise from the air conditioner, no proper cup or holder for a toothbrush, and only plastic cups and plates — including for hot drinks and food. Before I had even submitted a review, I received a message asking for a 10/10 rating and explaining that 8/10 could negatively affect their listing or ranking. Guests should be asked for honest feedback, not steered toward a specific score.