Riad Manzal

I like the hospitality and breakfast and customer service specially mr umer who has been guide to very very good according to the area and options

NA

The architecture and design of this riad are beyond beautiful, very esthetic. All the staff we met were nice and kind. The location is spectacular. As we are a family of three, we were given a quadruple room, which is quite spatious, but half of the beds are on the gallery, steps are very steep and both bathrooms are on the ground floor, which made the gallery unusable, as we didn’t want to risk any of us falling down the stairs. I believe the same would be for the elderly and people with limited mobility.

There is some room for improvement when it comes to towels and linen - cleanliness wise.

To start with positives, Omar was a great host. Gave me a warm welcome, had a good conversation with him and always greeted with a smile and kindness. Special mention to Soufiane who was a real gent, we had a nice chat on the terrace one evening - staff here are wonderful! The riad has a calming energy providing a respite from the chaos of medina/souks.Designed beautifully from the entrance and common areas. Huge bed and big fluffy towels! Handwash, shower gel and shampoo is provided. The location is perfect being just on the edge of the souk without being too far in and everything still on your doorstep. Taxi area is just a 2 minute walk away.

The room I was in (double room 16sqm) was not so nice. I booked last minute and took the only room that was left, I believe this is the worst room they offer as the other rooms look to be much better and bigger. The room felt rough around the edges and a bit grotty in areas. The glass enclosed bathroom area isn’t user friendly - the toilet is in a glass box with barely any space to move. The shower pressure is low (but sufficient) and cubicle lets water out into the room with no shower mat provided to help soak up the water. Fixtures around the room and bathroom are showing significant signs of wear. The upholstered furniture is all white and showing lots of staining. Breakfast is provided but leaves a lot to be desired. It’s really not great so don’t expect much. Maybe better to eat out if breakfast is important to you Unfortunately I was spoilt by my previous Riad where large bottles of water, tea, juice and biscuits were offered multiple times throughout the day without extra charge but in Manzal even a small bottle of water is charged for. At the very least there should be one bottle a day complimentary especially in the hotter months. There’s plenty of convenience shops around the corner where you can get large water for 7MAD. WiFi was shockingly bad in the room and just unusable. Patchy coverage in other areas of the Riad too. I didn’t see any other reviews mention bad WiFi so I’m unsure if it just an issue I experienced.

The location is convenient and the staff is kind, warm and friendly.

We were quite disappointed in what the riad actually offers and this is after conversations with multiple friends who lived in similar riads in the same area at the same budget level. We had booked the large room with breakfast. 1. They don't offer daily housekeeping. We stayed for 8 nights and had to ask everytime we wanted the room cleaned. "Cleaned" also means they only replace the bathroom towels and empty the dustbins. They made the bed maybe 1-2 times throughout the entire stay. There was no vacuuming, cleaning the toilet and we didn't even have our face napkins or drinking water in the room replaced. Only our bath towels were replaced and dustbin was emptied. Weird that they don't have a standard system in place for the bare minimum, especially for someone who has booked 8 nights! We asked for cleaning maybe once in 3 days and on one of those days, we had to remind them 3-4 times. It was a chore! 2. The breakfast is underwhelming to say the least. When you select an option "with breakfast", you expect atleast a few options to choose from. We were served Moroccan pancakes with honey and jam for 8 days straight. Not even water. There was an additional 50 dh charge if we wanted eggs, orange juice and water. That is not expensive, but it's also not transparent. We had friends who paid around the same range, even less than us and were served eggs, orange juice, water, pancakes and fruit. The day we did pay for breakfast, we asked for an extra glass of orange juice and were told it was over. 3. The restaurant is always full of flies and cats. Understand there may not be a permanent solution to this but it's literally impossible to finish a meal without having to constantly swat away the bees and flies or shoo away the cat that keeps poking it's way onto the table / couch. 4. The pool is tiny and spotted some tiny things floating in it so we didn't jump in!