Holiday Caravan

Everything

Nothing

It was dirty, and dangerous. sofas dirty and floors, cigarettes and ash on decking, electrical sockets open - my child nearly put his finger in it, gas safety certificate 3 months out of date which is generous for obvious reasons including carbon monoxide. The whole place just felt really skanky unfortunately, so we had no choice but to cut our holiday short and pack up and drive the whole family back to London. Was a real shame. And the price for it surprised me as we had just stayed in a 5* caravan the 2 nights before that was CHEAPER than this one. I don’t believe that this place should be on booking.com for people to stay in.

The location is only 1.3 miles away from the beach and and it,s very handy. Also inside there's a swimming pool facility and parking space as well and a restaurant with a playground which is amazing. The caravan was clean. A fully equipped caravan which again it,s very helpful if you need to cook something or in need of cutlery.

I didn't like that the caravan was advertised with a sofa bed and in fact it was a normal sofa whereas the owner knew that we are a family and we're dependent of that sofa bed and also we couldn't use the WiFi. We have tried to get in touch with the owner but the delay in answer and lack of solution we didn't quite like.

No WiFi, but was said it was working

Caravan smelt of smoke when we first entered, we opened all windows which helped,

Upon arrival which was quite late and dark we didn’t notice the dirty deck we notice the bedding wasnt great .but didn’t have much choice but to use it . We did look at other pillows but they were not clean also . we noticed the home was not very clean , and very cold .in the morning we noticed the Dirty ashtrays cigarette buts and empty beer cans littered the decking. .the linen was marked and not that clean I took it to my Nans house who lives locally to wash it. The boiler wouldn’t work on the next day only cold water. We had to. Leave it as the reason we are in Clacton is to see my grandad who is very ill. On returning to the home in the evening the shower would still not work . Or again the following morning . There was also a pair of old shoes left inside the home. We left a couple of mugs in the sink as no hot water to wash them. The one good thing abou the home was the bed it was very comfortable. I got in touch with owner who was quite dismissive and said we should have complained when we got there. I told her we didn’t have much time. As seeing my grandad, but I would send the photos to her which I did. Since then she has said to contact yourselves about my complaint . DIRTY HOME. DIRTY DECK . UNCLEAN LINEN. NO HOT WATER. NO HEATING. ( she did say the fire in the lounge was adequate which it wasn’t). I would not recommend this place to anyone . Leila Rayner

Everything except the bed