Tranquera House

It’s near to the golf course, and helpful and friendly staffs. Convenient stay location especially for golfers who want to play and stay.

No TV in the room

Great location and views early morning of Mount Kinabalu were stunning, excellent staff, evening food was great. Amazing variety of beautiful moths in the morning !!!

Soundproofing of rooms was average

Beautifully decorated hotel that feels like a home, with spacious and well equipped rooms and a spectacular homemade family recipe restaurant. Great variety of options in the restaurant and for breakfast. Brilliantly located with a stunning view of Mount Kinabalu and nearby for local hiking areas. The staff/owners were unbelievably helpful and supportive with recommendations for activities and for taxis, onward transport etc. We are so grateful for the whole team for a wonderful experience. It’s a must!

Note - requires a car to access many local walking spots, but don’t let that stop you from choosing Tranquera as the owners were so helpful with transporting us, even taking us places themselves when they deemed the taxi quote to be too high!

The staff were superb. The experience was exactly like visiting relatives in the countryside. Friendly, casual, accomodating. The food was good, didn't seem entirely like the Peranakan food I'm used to, but it was tasty, hearty, and satisfying. Having breakfast and dinner on the premises was a pleasure especially on cold mornings/nights. The beds and pillows were fabulous: this trip was 1 week long and we stayed at 3 other hotels in KK and Kundasang, and nowhere did we experience beds/pillows as comfy as in Tranquera House. I wasn't previously familiar with this Selangor-based manufacturer, but now I know. Hopefully they'll ship to Singapore. The location was fine. Surprisingly cooler than another resort we stayed at just 15 minutes away. So strange. We especially liked being able to walk around outside without fear of traffic.

Unfortunately there were a few hiccups. It was really noisy: the floors creak with every step, and the walls are so thin that you hear every conversation from adjoining rooms. I'm not exaggerating, it really was that bad. Yes, there are lots of house rules, including about reducing noise, but ultimately these aren't really enforceable, are they? Short of rebuilding the structure and incorporating soundproofing, I doubt this can be improved upon. Funky smelling bathroom, but that seems quite common and is probably due to the existing sewage infrastructure in Kundasang. There are no blackout curtains, so blinding sunlight streams in by 5.45am. Coupled with noise from downstairs (cars, humans), this makes the use of eye-masks and earplugs an absolute matter of survival. Despite this, and because the overall atmosphere and the staff were so pleasant, we really hope to visit again soon.