Guild Siena Senior Resort & Residence

The staff were amazingly supportive and helpful, and looked after our family group with great care. The reception staff were amazingly helpful in booking restaurants, ordering taxis and advising generally. The space was great and afforded opportunity to spread out and relax.

Arguably the website could have been clearer about how the restaurant operated, but this did not detract from our stay.

L’accoglienza

Ottima organizzazione e servizi, personale sempre attento e cordiale, la struttura è grande ma ben gestita

Solo i cuscini erano molto molli ma questo è solo un mio parere

Gym and nice comfortable bedroom. Very scenic location for outside walks and sitting down.

Not allowed to use the pool and different reasons given even though people were using the pool when we arrived and then signs put up later after we checked in. Gym was off access a lot of the time and no timetable given to when it’s free to use and not. Ants in the bedroom and no bin provided had to ask for it. Also no indication whether rooms would be clean or fresh towels given. Rooms were not cleaned in the end during our stay. When asking for coffee at breakfast had to ask three times and then just waited at the coffee dock until they gave it to me. The senior staff member spilt my coffee and didn’t apologise when I asked for a tissue to clean my cup and saucer. He just said tissues over there.