Rysy Boutique Hotel

We had a very enjoyable stay in Zakopane. The hotel is modern, well presented, and clearly maintained to a high standard. Our room was spacious, clean, and very comfortable, with a fresh and pleasant scent throughout, which made a noticeable difference. The food was also very good, with a nice selection and good quality. Overall, everything felt well looked after and thoughtfully managed. A great place to stay, and we would happily return.

Great and clean hotel. Spacious breakfast!

Very nice room and staff Close to the center Highly recommend

I stayed at Hotel Rysy, and while the location is great and the breakfast is good, my experience was completely ruined by a terrifying security failure and terrible staff handling. 1. The Security Incident & Management Cover-up (The Main Issue): On my final night at 21:05, while resting on my bed, someone unlocked and opened my room door from the outside without knocking. When the intruder realized I was inside, they immediately slammed the door shut and ran away down the stairs without saying a word. I rushed out but they were gone. When I complained to the night receptionist, he first claimed nobody left, then changed his story saying it was a female staff member who "just went home." The next morning, the manager was extremely unpleasant. He claimed the night receptionist told him it was just a housekeeper who accidentally went to the wrong floor. This excuse makes no sense: * The housekeepers finish work at 18:00, so what was she doing there at 21:05? * There was no cleaning trolley in the hallway. * Earlier that day at noon, the housekeeper properly knocked before entering. Why didn't this person knock? * If it was an innocent mistake by a staff member, why did she run away in panic? The manager refused to show me the CCTV footage to prove his story. As compensation, he waived the 240 PLN parking fee, claiming it was a third of my stay cost (which is factually incorrect; it was barely a quarter). I felt so unsafe that I had to block the room door with a heavy chair just to sleep. 2. Additional Room Issues during the stay: * No Wi-Fi: The Wi-Fi did not work at all during our entire stay. I tried connecting an iPhone, a Samsung, and a laptop. The staff dismissively blamed our devices instead of fixing their network. * Water Leak: There was a disgusting dirty water leak coming from the bathroom ceiling, which was actually sewage water leaking from the shower of the room above us into our shower. * Broken Lighting: The light on the bathroom mirror was completely broken and did not work. * Big Spider: We found a huge spider in the room. A manager came to kill it and accidentally broke the curtain while doing so. To their credit, they apologized and fixed the curtain the next day. The Good Points: The hotel's location is excellent, the breakfast is good, towels are changed daily, and they have paid parking on-site.