Cà Bèla - Pergolesi

The instructions to enter and get to my room were very good and I loved the room. Nice spacious bathroom too and good tv. Was in a very useful area for central station.

Nothing

Great location, only about an 8-minute walk from the train station. There’s a tram stop and plenty of restaurants right outside the building. The room was very clean, and the staff were friendly and welcoming. Would definitely stay here again.

there wasn’t a proper table or desk in the room, so it was a bit inconvenient for eating, working, or putting on makeup

Close to station, comfy bed, good shower and lovely decors. Check in was straight forward.

David, who met us for checkin, was friendly, helpful and professional, although completely uninformed about the preamble to my requesting to be met in person. The multiple staff at the (presumably large) property agency running this place do not communicate well with each other. They were hacked and subsequently sent out a whatsapp message warning those with bookings not to click links, however it was too late for me. The scam was sophisticated - the fraudulent text message looked exactly like booking.com, complete with headers/ graphics, a pic of the property and the correct dates for our stay. Unfortunately I fell for it and had my credit card stolen. Criminals attempted to buy crypto with it. Luckily I was able to cancel the card before I lost money, however it was stressful and inconvenient to have no credit card while travelling. Not to mention the trust issue. I explained what happened to Barbara who contacted me from the property agency. I asked her to please only communicate with me via the booking.com app, & requested a human to meet us for check in. She agreed. I thought that was an end to it, however I continued to have my holiday interrupted by multiple whatsapp messages from other (legit) people working for this agency demanding I click links to pay tourist tax, upload my passport detail online - all outside of booking com. In summary - an irritating process that eroded my trust in booking.com I will avoid using it in future where possible. A nice clean room in a good property as described. However, poor communications after their security breech.