Porto Santa Maria Apartments

Smooth & professional

We had an excellent stay with a free transfer from the airport. Our host was super helpful and made an arrangement for us to check in early as we had all our luggage with us. The room was spotlessly clean and very comfortable, well located.

Localização muito boa para nosso objetivo. Acesso fácil ao metro, supermercados, padarias, lavanderias..........

Falta de lugar para estacionar carro A cama não é inteira, são duas juntas.

The location is ok, mostly for young people who do not mind walk a bit, change the metro line, etc. There is Pingo Doce at walking distance so you can buy something for the breakfest. The beds are good, the humidity is acceptable and seem to be a safe place. The appartment is on the ground floor so we could not open the window at night but this is not a problem.

There was an issue with the cleaning as we found a pillowcase seriously dirty (with human bodily fluid). That was changed by the owner (or the representant of the agency) but in fact it should not have happened and we were wondering if the rest of sheets were actually changed. The microwave was not functionning and the same person had to call somebody to enter our appartment to fix it during our stay. We informed the same person about our time of leaving but he did not come. 60 hours after we left he wrote to us saying that the appartment was left dirty. We do not agree at all as we are frequent travellers and always wash the dishes, leave no rubbish, clean the bathroom etc. If the owner do no trust his guests despite coming 3 times during their stay (and having the opportunity to asess the appartment), he should better come at the time the guests leave the appartment. Otherwice such behaviour is unfair.