Kazakhstan Hotel

The staff at reception were extremely helpful throughout our stay. Room comfortable and clean with superb views of the city and mountains. And excellent breakfast, including cooked to order omelettes 😀

Nice location

Rooms small

We asked to change the room and was shown to the newly renovated room which was appreciated.

On our first night, we woke up with power outage since 4.30am. Luckily we changed our room from 17th floor to the 5th floor!!I could not imagine how rough it would be for guests who stay at higher cloor. Of course it was not the hotel's fault, but there was absolutely no communication with guests regarding the situation and with a language barrier, it made things even more difficult. There is renovation going on at the moment and many lifts were closed so there is also a wait time. Breakfast variety was good but many options were not very tasty.

Good location, restaurants inside were nice.

Considering the cost of the hotel, it's lacking. The hotel isn't really as advertised; it essentially has no facilities and everything is a paid extra. The pool is a separate business yet they include photos in the main pictures on websites. To access the top level restaurant you must have a minimum spend. To add insult to injury, it was the middle of summer and when I asked for another bottle of water in my room they refused and said only one bottle per room per day. Do yourself a favour and stay at the Novotel across the way