Magnuson Hotel Detroit Airport

Good

Airport shuttle was easy, just call the front desk to arrange it.

Filthy. Entire hotel reeks and is dirty. Bugs in the room.

Good.

Everyone is nice, thank you so much‼️

Not a very safe place to stay and very uncomfortable sleeping arrangements. Other guests could be heard yelling outside. Had to call the police on a homeless man that kept trying to start a fight.

It served the purpose for a close place to stay for a morning flight out of DTW.

The Hotel is tired. Seems like many people live there and behave like they’re at home. No common area.

Never come to clean the room

This hotel needed to be remodeled in the year 2000 the paint was terrible on the walls. The rooms were grossly dirty. I had a 3 day stay and never got an extra set of towels. I had to ask each night and I was received one towel and 1 washcloth. Room was never refreshed. The continental breakfast contained 5 pieces of white bread, a toaster watered down, orange juice, water down, apple juice and a Waffle machine . at night, my car had been attemptedbreak in on 2 occasions. There. Are 4 other hotels within a 100 foot Distance that may cost you upwards to a few dollars more. And they are well worth it. Please think twice about booking this unless there's no other options. outside of the factor that the staff was really nice. I wouldn't let my best enemy stay here. Waiting to be executed. If you have a family, this is not a family friendly hotel. You may save a buck and it is very convenient from the airport. And if you're looking for a bed to lay down in just long enough for a layover, it may be perfect, but don't expect any amenities, any cleanliness and for all of your belongings to smell like the hotel when you bring them home.

They gave me a room that was occupied then the room that they did give me it was dirt everywhere the windows was filthy there visible dirt on the blow dryer the hallway trash was overflowing the ask for a $50 deposit for no smoking and damages soon as I walked in you smell smoke in the hallways people loitering around the property the staff was cool overall parking wasn’t a problem and the windows do open but the screens were damaged

Bugs

They will tow your car prostitute hotel

Property looks good on internate photos compared to original. Stay was good and staff is nice to talk and helpful. However, during stay drinking water is unavailable and cleaning the room is not on daily basis. Quality of shampu, soap are not as per the expectations. Overall, quite good stay.

Internet spotty, which was annoying since I needed to get work done. Breakfast was on the weak side. Price was good.

Inexpensive, dirty rooms, run down, plenty of free parking, no clean towels.

The shuttle driver is always friendly and it’s a great most if you’re on a budget and need someway to stay for a night or two

*Formal Complaint Form* *Guest Information:* - Name: [jay stone] - Contact Information: [313-878-2003 *Complaint Details:* - Date of Stay: [sep18-23] - Room Number: [110] - Description of Issue: - Long wait in the lobby (1 hour) - Room was not cleaned properly, and the condition was unacceptable *Circumstances:* - Purpose of Visit: Work Trip - Traveling with: Boyfriend - Out of town guests, expecting better service *Request:* - A formal apology and resolution for the poor service experienced during our stay. *Expectation:* - Better communication and service from the staff - Clean and comfortable accommodations *Additional Comments:* - The experience was disappointing, especially considering we were traveling for work and expected a comfortable stay.

Shuttle

Bed was broke, floors were nasty but it was incredibly cheap so I feel like you get what you paid for. I feel this place could use an investor to come in and give it a make over. It’s in an incredibly convenient location to the airport.

Do not stay here! Hotel is extremely dirty and full of sketchy people. When arriving we had to stop over a man laying on the floor in the entry talking on his phone. The room we were supposed to be in had an awful smell and the furniture was disgusting. The door to the room did not shut all the way and looked to have been pried open at one point! We did not stay there.

My check in was ok, the attendant who worked in the afternoon was a nice man. He deserved the many extra stars I gave him.

The hotel is dated. The tub was obviously glazed as it was peeling bad. Staff were nice. Shuttle was very quick to take us to the airport.

This property needs some TLC. Definitely a disappointment. The room we were given had a deodorizer used to cover up something and it was very overpowering. Not pleasant!! The carpet was damp in one area and the bathroom wasn’t fully cleaned from previous guests. The air conditioning unit had surface damage but ran well. The front desk guy was nice so that’s good.

This property needs to be remodeled on the inside. Everything is out of date and beds are not comfortable. I wouldn’t shower in their bathroom.

Breakfast was really poor

Room had mold

The pictures on the site made it look so nice...The realty is soooo different! When I got to then room the 1st thing I noticed was the door frame which had chipped paint and the frame had pieces of wood removed. * the wood was It looked like a door & frame was like those in a crime area. The bath tub was stained which looked like rust. I was horrified I was with my daughter in law & I was sooo embarrassed. I will never stay in this place again.

This is an older property which has been re-branded. The age is really showing. The booking was for two King rooms, switched at check in and ended up with double beds, instead of queens. There was a slight musty smell at check-in, which was cleared once the AC had been run while we were out for dinner.

Not a good hotel pictures were deceiving

1. Slight smell in hallway upon arrival. 2. "Upgraded" to jacuzzi in room which did not work and reported for maintenance which never arrived. 3. Trash bags on top of trash cans in the evening inside of exit door.

It was supposed to be smoke free however the halls and rooms smell like smoke. The bedsheets were dirty, old stains on the wall near the fridge obviously a spill that had not been cleaned, and the walls are so thin that you hear nothing but other patrons in their rooms.