Hotel Fontan Reforma Centro Histórico

We stayed at the hotel for four nights. The staff was very professional, and well educated, and we felt safe throughout our stay. When we arrived, we were initially assigned a room on the 12th floor, but due to the altitude we didn’t feel well. We spoke with the front desk, and they kindly moved us to a lower floor. The room was good and the mattress was very comfortable; however, the cleaning could have been better. I paid in advance for breakfast, which was buffet-style but this wasn’t expecified when I made the reservation. Unfortunately, I was disappointed considering the price—it could have been much better. The food did not feel fresh. I even tried to cancel the breakfast, but since the reservation was made through Expedia, it doesn’t allowed me to cancel it. They offered me à la carte breakfast for one day, but when I arrived at the breakfast area, the staff had not been informed, and I couldn’t use it. I didn’t pursue the issue further because I wanted to enjoy my trip. I contacted Expedia afterward, but I haven’t heard anything back yet. Another downside was that the terrace was closed due to renovations, and I was not notified in advance. It remained closed for the entire duration of my stay. The restaurant was also under renovation, so breakfast was served in a temporary salon. Overall, despite these issues, the staff was genuinely very nice.

Clean room and great staff.

The breakfast is excellent, highly recommended. The rooms are decent — not great, not bad. The taxi service was bad — very expensive, more than three times what a normal taxi costs in Mexico City, and the hotel didn’t seem to have any desire to control costs or hold the drivers accountable for price-gauging their clients.

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