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Comfort Inn The Pointe

Top rated by guests

Exterior

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Desk, laptop workspace, iron/ironing board, free WiFi

Coffee service

Desk, laptop workspace, iron/ironing board, free WiFi

8.0Excellent

(1,564 Ratings)

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Laurine

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(1,564 Ratings)

Hotel in Niagara Falls, NY

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsAir conditioner, Internet / Wifi, Balcony or Patio and more

About this hotel

Hotel with free breakfast, steps from Niagara Falls State Park
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Comfort Inn The Pointe

Air conditioner

Internet / Wifi

Balcony or Patio

TV

Gym or Fitness Center

Free parking

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.0Excellent

(1,564 Ratings)

"."

Laurine

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(1,564 Ratings)

Hotel in Niagara Falls, NY

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsAir conditioner, Internet / Wifi, Balcony or Patio and more

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

About this hotel

Hotel with free breakfast, steps from Niagara Falls State Park
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Internet / Wifi

Balcony or Patio

TV

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.0 / 10.0

Excellent(1,564 Ratings)

5.0 / 10.0

The room was very clean and the staff very helpful and courteous.

4.0 / 10.0

This hotel is perfectly located on the American side with beautiful views of Niagara State Park and very close to the Rainbow Bridge. It is clean with a comfortable bed. However, it is old and needs renovating. There is no sound proofing and you can hear the people in the next room. We lucked out and got a corner room (2 great views) on the 6th floor. We loved it.

4.0 / 10.0

It was a good location and the room was clean.

4.0 / 10.0

Good

4.0 / 10.0

I

4.0 / 10.0

All good except for the extremely loud ?music? In the lobby at check in.

2.0 / 10.0

First thing the staff was not very friendly at check in and check out. I have never had to pay to park at a hotel I was staying at ever. They only five channels on the tv. The stays at both Comfort Inn were not a good experience and I will never stay at any other Comfort Inns ever.

4.0 / 10.0

Clean rooms

4.0 / 10.0

Great location clean rooms ok breakfast cool potatoes .

1.0 / 10.0

We went for a family vacation. When you walk into the hotel the smell is overpowering and the staff stare at you and do not acknowledge you. They are very rude and when you ask a question you feel like you are bothering them. It took over an hour to get towels and we went to the desk to just pick them up but apparently they send someone to you. Our room was on the first floor and there were gnats and a roach in the bathroom. When I say gnats I mean tons of them that you start feeling itchy. We complained about the gnats and were told that there is nothing they can do because they are sold out. I then said get someone to spray the room instead an hour later they send two teenagers with a rag each to try to swat them all. The boys said they are sorry but there are too many and we should complain. We had to leave the bathroom door shut and light on every day so the gnats would stay primarily in the bathroom. Floors are filthy. We went to get breakfast on day one and as soon as you walk in you were sticking to the dirty floor and the food was cold, potatoes had several hairs in them. So we left and never went back(even though it’s free). On a side note it is walking distance to Niagara Falls state park(that was the only positive thing I can say about this hotel). Honestly this is my first time leaving a review on a hotel because the experience was so bad that I want to make sure that this doesn’t happen to anyone else. There are several hotels by the Falls avoid Comfort Inn Point

4.0 / 10.0

Very close to the national park. Lovely comfy beds. Restaurant onsite and near to other facilities.

3.0 / 10.0

Location was perfect for walking to the Falls but that was the best part of this hotel. This hotel is very outdated and pretty dirty. Wallpaper chipping everywhere and stains on walls. Rooms are very small and carpet needs replaced. It's ripped and stained. The staff was on another level. Don't ask for anything. They all (except the lady who worked the morning shift) seemed so bothered that they had to work. Every time I had a question they were so bothered that they had to pause their TikTok videos and look up from their phones. Very rude staff, especially the guy working the night shift. He even made the comment of "why do I have to keep getting up? Ugh!"

4.0 / 10.0

The room was clean, Wi-Fi worked well for all our devices. The location was what drew us to this hotel, it is directly across the road to the entrance of Niagara Falls State Park. The convenience was wonderful. There is a small brewery/restaurant on property that was delicious, and outside were several food trucks, and many small cafes, pizza places etc with in walking distance. The hotel was also convenient to walking across Rainbow Bridge into Canada. Now the down side, 6 floors and only one ice maker worked, hubby tried every floor, and the only working machine was on the 6th floor. Once we knew where it was, it was only a slight inconvenience. Parking....be prepared, I read online that it was $10 a night, but upon arrival they said it was $20 a night. It was the slow season and the parking lot was almost empty and the kicker was that they were charging the public only $15 a day to park. I voiced my displeasure with that arrangement, and they waived the fee. Overall, I would definitely stay here again for all the conveniences.

2.0 / 10.0

The stay was nice but when I went to breakfast I was talking to other people and ask them how they liked Comfort Inn. 3 other visitors heard us talking and had a concern about the same thing. The $20 day parking was brought to my attention. I had already paid for hotel and now they want $20 a day to park. I stayed here in 2023 and parking was free. We placed the parking pass on the car dash and that was it. The people I was speaking with were upset because they didn’t see on the booking about the parking fee. That seemed to be the only complaint. So if you stayed at The Comfort Inn The Point, let me know if you new about the $20 a day Parking when you booked your hotel room. By the way the breakfast type breakfast was awesome. We stayed 2 days.

3.0 / 10.0

The room is small too many old furniture

1.0 / 10.0

They were very unaccommodating. When talking to front desk they were always rude and talked like they didn't care about their job, the hotel, and especially guest. Never will book a Comfort in again.

3.0 / 10.0

The surrounding area is wonderful. The hotel needs some updates and some staff that don't smoke marijuana all the time. The breakfast was not very good.

3.0 / 10.0

The check in staff was an hour late getting to the front desk to check us in. Was really arrogant as well

5.0 / 10.0

Location, hotel, and great magic show on site

3.0 / 10.0

My stay was not what I expected...the hotel is very outdated and the rooms could have been cleaned better. The tub was slow to drain after a shower leaving 3" of water left to drain after your shower. They did have a very good breakfast...and the location was perfect.

4.0 / 10.0

Disappointed in the pillows that were too squishy and had no support to them. There was no microwave in the room. Hotel needs a pool. Breakfast was very good with a nice array of options. The parking lot was hard to find as there were no signs.

1.0 / 10.0

Room was dirty.. There was a disgusting smell..

3.0 / 10.0

The gentlemen that checked us in was not friendly at all. Also, they charge $20 for parking. $250 a night to stay there and they charge for parking? I’ve never heard of such a thing. We will find another hotel to stay at next time we visit Niagara Falls.

3.0 / 10.0

Started off rough as didn’t have the room I reserved (king) so had to accept double room. When checking out total was more than supposed to be, as we had to take double room it was on upper floor and they were going to charge more! Clerk at checkout was nice and helpful, clerk at checkin acted as though I was a bother. Breakfast on day 1 was out of food one hour before closing and they didn’t make any more- many people were upset about that. Day 2 we went 2 hours before closing and did get to eat but it was running low when we left. Had to ask for toilet paper (only little left on roll), lampshades need to be replaced- cracked. Good was location as right at entrance to state park, bed was very comfortable-slept great!

4.0 / 10.0

Good hotel for our last-minute booking. Right near the falls for the early morning walk to the State Park. You can also see the (summer) fireworks from the property (or from room if you luck out). It is a very busy hotel with lots of foot traffic and check-ins and check-outs. Giving it the benefit and consideration while not the cleanest or quietest.... it is what is expected of a very family touristy location. (I've stayed at lots of hotels near Niagara Falls, they are all the same)

3.0 / 10.0

Hotel was close to the park which was a plus! The overall stay was not so good due to being able to hear guests in the next room, bathroom was not clean and hotel needs an update.

8.0 / 10.0

Easy access good people

10.0 / 10.0

.

10.0 / 10.0

The location is the closest to the falls.

10.0 / 10.0

Good

6.0 / 10.0

Proximity to the falls.

2.0 / 10.0

Overall state of hotel and surrounding ver bad

8.0 / 10.0

The room was nice but they definitely stick to the 4pm check in. The breakfast was nice the staff working that area were helpful.

10.0 / 10.0

Close to attractions.

8.0 / 10.0

This location is as close to the falls' attractions as you can get, and it is very convenient and has parking. At the 4pm check in time, the digital key system was not working, and we were not able to go to the room and drop our stuff off, to continue on with the days events. We eventually were escorted to the room by a very nice employee who allowed us in, and then he later returned with the programmed keys and provided them to us.

6.0 / 10.0

The best thing about this hotel is its location. It's as close as possible to the American falls and Bridal Veil fall. But I cannot believe at this prince point, the staff can be so unfriendly! At checkin, they were cold and indifferent. When I went to ask for a toothbrush explaining I forgot to pack one, I was told they were out of toothbrush since the morning, with no apology or any facial expression. Next morning when it rained, I went to ask whether they had punchos, I was told stonely no. 3 different staff members at three different encounters and they all had the experession and air that they didn't care or bother to help. It's a shame that they had such a prime location but they wasted that advantage with their poor service.

6.0 / 10.0

The hotel needs updating and areas outside cleaned up. Staff was not very friendly.

10.0 / 10.0

Perfect! Clean!

4.0 / 10.0

Property run down and in poor condition. Room had leaky faucet and broken wooden pieces. Location was excellent and only reason we picked the place. In middle of night there was apparently a false alarm that went off and staff was unhelpful.

6.0 / 10.0

Noticed damp musky odor in room. Old rough looking well used worn out room

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