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Comfort Inn The Pointe

Top rated by guests

Exterior

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

Coffee service

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Upgrade) | Desk, laptop workspace, iron/ironing board, free WiFi

8.0Excellent

(1,564 Ratings)

"A very good place to stay with yourself family."

Gautam

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(1,564 Ratings)

Hotel in Niagara Falls, NY

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, TV and more

About this hotel

Hotel with free breakfast, steps from Niagara Falls State Park
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.0Excellent

(1,564 Ratings)

"A very good place to stay with yourself family."

Gautam

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(1,564 Ratings)

Hotel in Niagara Falls, NY

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsWiFi/Internet, Air conditioning, TV and more

Map of Niagara Falls, NY

city location on map

Nearby attractions

Fallsview Tourist Area

Horseshoe Falls

Cave of the Winds

Available Rooms

About this hotel

Hotel with free breakfast, steps from Niagara Falls State Park
This smoke-free hotel features a fitness center, coffee/tea in a common area, and conference space. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and gift shops/newsstands are onsite.
Comfort Inn The Pointe offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.0 / 10.0

Excellent(1,564 Ratings)

3.0 / 10.0

Vending machine was empty and the bed was very hard

5.0 / 10.0

All good

4.0 / 10.0

Clean room. Check in and check out very smooth and quick. Breakfast lady on Sunday was very rude to customers. Young lady on Monday was awesome.

4.0 / 10.0

Great location for the falls. Restaurants are within walking distance.

4.0 / 10.0

The stay was great—clean and comfortable. However, the breakfast was very limited and poorly managed for the number of guests. We arrived at 9:00 a.m., and there was no bread, muffins, bagels, fruit, or milk available.

4.0 / 10.0

Location is nice, at the entrance of Niagara Falls

3.0 / 10.0

The rooms really need some TLC. Our room had a chunk of carpet missing between the bathroom and living area, the shower head leaked so the water pressure was subpar, and the tv offered no way to access Netflix so I could watch Thursday night football. Location, staff, and breakfast were all excellent.

5.0 / 10.0

easy to find and great location

4.0 / 10.0

Yes

5.0 / 10.0

Just a minute walk away from the park and a couple of mins walk to the falls. Rooms were clean and the people working at the front desk were nice and helpful

5.0 / 10.0

The room was very clean and the staff very helpful and courteous.

6.0 / 10.0

Receptionist was very rude

4.0 / 10.0

This hotel is perfectly located on the American side with beautiful views of Niagara State Park and very close to the Rainbow Bridge. It is clean with a comfortable bed. However, it is old and needs renovating. There is no sound proofing and you can hear the people in the next room. We lucked out and got a corner room (2 great views) on the 6th floor. We loved it.

10.0 / 10.0

A very good place to stay with yourself family.

8.0 / 10.0

Clean room, Thank you !

2.0 / 10.0

When we got to our room the tv wouldnt turn on, the sink stopper was completely broken. The handlebar for the shower was halway broken off and for a shower the pull to turn on the shower would only go halfway, so water came out of the faucet and shower head. The floor also needs new carpeting and spider in the room (my son got bit on his cheek by one) Absolutely do not suggest this place it ruined the entire vacation. Also no rooms come with microwaves...

8.0 / 10.0

The breakfast is decent. The room is not quite clean and there is long hair on the restroom floor. The conditioner is used up. The shower is not working well. But the staff is nice and after I told them about issues, they fixed them right away. There is a $5 parking fee for each day. The location is great, close to the falls park. There are many great restaurants nearby.

10.0 / 10.0

Clean room in a great location

10.0 / 10.0

Good hotel very easy access to falls

4.0 / 10.0

It was a good location and the room was clean.

8.0 / 10.0

It’s was really near the falls. Variety on the breakfast.

4.0 / 10.0

Pay extra and stay in Canada. This hotel is a little sketchy… questionable side businesses connected to the hotel. Breakfast is located down stairs … it’s a maze… and next to housekeeping. Rooms were ok, but not staying there again, pay extra and go to Canada. Asked for late check out… Nope!! Toilet ran… asked to fix it for two days… nope!! Buyer beware!!

4.0 / 10.0

Good

10.0 / 10.0

Friendly staff, kind and he’s very helpful.

10.0 / 10.0

The rooms were good and hotel was very close to Niagara Falls. The staff was very helpful and courteous

2.0 / 10.0

Subject: FINAL DEMAND FOR COMPENSATION - Case#13173859 - Failed Service (6 Days) - Room 416 - Stay Oct 24-31 Dear Comfort Inn The Pointe Management and Choice Hotels Corporate Customer Care Team, This email serves as a formal follow-up to my previous complaint emails and to the correspondence received from Diana, Customer Care Advocate (Case#13173859). My stay in Room 416 concluded today, October 31st. Per the instruction from Diana at Choice Hotels, who stated, "If no resolution is provided by the end of your stay, please don’t hesitate to reach out to us again at check-out. At that point, we’ll be in a better position to explore any remaining options and support you further," I am now formally requesting the final resolution. Summary of Failure (October 24 – October 31): Housekeeping Failure: Six consecutive days without housekeeping service, despite complying with the written hotel policy to request service before 11:00 AM daily. Safety/Hygiene Failure: Six consecutive days with an unusable fitness center due to lack of towels and drinking water. Management Failure: Multiple attempts to contact the front desk and management were ignored, forcing me to use corporate channels. Final Demand for Resolution As the local management failed to provide a resolution during my stay, the responsibility now falls to the corporate team to ensure this egregious service failure is compensated. I demand the following compensation for the complete failure to provide basic hygienic

10.0 / 10.0

Clean room

10.0 / 10.0

Everything was perfect

8.0 / 10.0

Plenty of choices at breakfast, but food was subpar. Parking was very assessible, although $10/night to park seemed a little excessive , should be included. Other than that, I was very pleased with everything else. Service was great, especially the lady at the front desk, hotel was very clean, and location was amazing, right next to the falls, downtown, casinos, and many restaurants and bars! Not to far from Orchard Park and Buffalo, so the ride to the Bills game wasn't too bad! 4 out of 5 stars for me!

8.0 / 10.0

Room was nice and pretty clean. Parking was $10 per night; Location was nice (right across and walking distance to the Falls). The hot water was all gone on Sunday morning when I wanted to take a shower. The hotel has a water container with ice in the lobby and there were free cookies next to it on Saturday night; that was nice. The 24 hour coffee station serves instant coffee. The breakfast is available at 7am. The area seems depressed, not many restaurants...just kind of run down. There is a beer bar with some food attached to the hotel, so you wouldn't have to venture away from the hotel if you didn't want to. I guess the Canadian side is where the night life is. I was warned to be careful in the area from relatives who live around here. Overall, I was still happy just because of the access and ability to easily walk to Niagara Falls State Park.

10.0 / 10.0

Comfort Inn at the Pointe was in close proximity to Peace Bridge to Canada. Canada was within walking distant. Also, it was a great location to see the Falls at night. There also were Food trucks nearby which my family enjoyed. While staying at Comfort Inn, the parking is 10.00 extra dollars a day, which made no sense! The breakfast was good with a variety of choices.

10.0 / 10.0

Everything was good . Thanks

10.0 / 10.0

a good hotel, nice room, but its the location that stands out - so close to the trails to the falls on the usa side and right by rainbow bridge for the Canadian side

10.0 / 10.0

Rooms were clean and tidy. Breakfast spread was great. Best of all is the loaction. Just walk 5 minutes and your are at the falls. Surrounded with many restaurants. Overall great place to stay if visiting Niagara falls.

4.0 / 10.0

Stay was fine till the 3rd day. Found a roach on the extra bed we had. I advised the front desk and was told someone will talk to us no one did.

6.0 / 10.0

The room need make over

10.0 / 10.0

Clean, comfortable rooms set up exactly as they should be. The walking distance to Niagara Falls State Park and the Falls takes minutes, just right across the street! Nice to have a good, complimentary breakfast in the morning 😊

6.0 / 10.0

Food is always the same thing everyday. We requested for room service, they came but didn’t clean the room, just left clean towels inside the room. A/C is not that cold. We were perspiring in the middle of the night. Parking is spacious and fee is affordable. There’s a lot of restaurant around the area and it’s walkable. The place is very near to the Niagara Falls Park.

10.0 / 10.0

This is our second stay here. It is just as good as the first time

10.0 / 10.0

A good place for a night at Niagara Fall. Room is decent and clean. Front desk is pretty nice. Breakfast included but not so good.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Comfort Inn The Pointe. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Comfort Inn The Pointe pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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