St Giles Southkey

Room spacious with comfy bed. Staff is welcoming. Did not take breakfast. Queue was long as we went during the peak period

None.

The room cleanliness and is cozy. The strategic place of this hotel is link to the mall and convenient for shopping and food

The check in process not acceptable. Understand that check in is 3pm and the room only available after 3pm. Upon arrival at hotel and while checking in at reception, I have specifically asked the front desk to book in my room somewhere in the middle not at the end. After I received my room key, I received end room and the surrounding there is a renovation work going on. At the end i went down to reception to request to change the room. Staff must be alert and seems that my request didn't enter into system. Time also wasted again to wait for a new room. If rule stated check in is 3pm, room should be made available for your guests, and I can see everyone waited at your lobby with frustration.

Good service, good location, very clean.

Some smelly in water glass container. Hand it to the staff but never return with the replacement.

It's clean and easy accessible.

The breakfast spread was not so tasty. Replenish of the buffet food was slow during the peak period. Assigning guests to their tables was not done systematically.