Venere & Zefiro Apartments by Mamo Florence

Great location, very nice apartment, big, clean, walking distance everywhere

we did not like the fact that we have to send pictures of our passports to get a check in instruction

Amazing place, AC, host. V quick response to any question or issue, the place is like a fancy hotel, close to all nice places in Florence

Nothing

The apartment sits just 50 meters from the Basilica of Santa Croce — a genuinely convenient base for exploring the center of Florence on foot. The approach to the building is a little awkward, as it's right in the heart of the historic center and the streets are quite narrow for the mix of foot traffic they carry. That said, this holds true for almost any apartment in the old town, so it's not a fault of this place specifically. To reach the apartment you climb two floors on a narrow staircase. For us this was no issue at all, and it's clearly stated in the listing — I'm only flagging it for the many Booking.com guests who may struggle to manage around 50 steps with a couple of suitcases. The apartment itself is spacious, and having two bathrooms was a real convenience for a family with two children. Access was easy, and the host's description was thorough and informative. Cleanliness was good, if not flawless — nothing significant, just the small details a professional cleaning occasionally overlooks. Both bathrooms and the kitchen were well stocked with all the necessary consumables. The one real problem we encountered was a rattling air-conditioning unit in the bedroom. We chose not to trouble the host, since it was clear it couldn't be repaired during our stay — but our friendly suggestion would be to check the air-conditioning periodically between guests. We simply used the unit in the other room and stayed perfectly comfortable, even with daily temperatures of 36–37°C, so it never became a real concern. Communication with the host ran through the platform's automated system and was seamless, providing all the information we needed. The listing was spot-on — we got exactly what we expected.

The property was clean, comfortable, has wonderful working AC, and is close to fantastic restaurants and coffee shops.

If I had to choose something, I wish there was more lighting in the stairwell. The last set of stairs are dark and the only light is once you reach the door,so you have to feel around to make sure you don’t miss a step.