Royal Glen

Hotel modern and staff friendly. Liked the room for both style and comfort. The only annoyance is having to download app to park as it’s not on ringo and then scan the code from the hotel front desk to pay otherwise it doesn’t charge the hotel rate.

Yes

Yes, all good

Breakfast was very filling with lots of options. Service was quick and staff very friendly and attentive. Room was older, as expected, but a little small for moving about with our suitcases. Building was lovely inside and brought us back to a previous gentler era. So happy to have safe, free parking next to the building. The only thing that I would have liked would have been a cloth on the table for evening dining. This would have made the evening more special for our anniversary dinner.

The staff that serve the breakfast were wonderful. Attentive and friendly. However, the female receptionist was on her phone and was quite rude when I asked some questions. I paid the amount due to wanting to use the gym and pool. The gym equipment was awful. Bike not working, tredmill broken and weights and gym ball was filthy which stained my clothes. Pool was lovely but if I'd know about the gym I would have got a better value room elsewhere. My room was clean but the bed was so uncomfrlortable matress was lumpy and springs stuck in my back so I did not sleep both nights. I was visiting Devon for a course so needed sleep to be on good form and this did not happen and after a 6 hour drive even that did not send me to sleep as the bed was so bad. Also the furniture creaked and the heating did not work. Not happy and would not reccomend.

Very pleasant stay even though only a couple of days. The staff were very freindly. Most enjoyable.

Rooms are very tired. Smell of damp. No wine, and no beer on draft which meant you had to go out. Someone else mentioned that the lift was not very good. Staff were very attentive though and breakfast was good.

We do love Sidmouth and the location of the Royal GLEN located short walk on the main shopping area and the beach. I have recently had a replacement knee operation and needed crutches to move around. No help was given by the staff. We stay just two nights and had our evening meal in the hotel, both nights. We did make one or two requests for evening meal to have any added sauces to come in a separate jug, but this was not done. We had the duck and although there was plenty of meat, the sauce was extremely sweet and it was difficult to get a piece of meat without this added sweetness. We also found that the elderly server gentleman, somewhat abrupt, and misinformed about kitchen procedures. On one particular morning, I asked for smoked salmon and scrambled egg, and when it came, because they had put the plate underneath the heated warming station, the smoke salmon was cooked. I asked the server if this was a normal practice as part of this particular dish, and he said yes, of course, we always serve it like that! On another occasion at dinner, the same thing occurred, where my meal was put under the warming station. Not only were the French beans shrivelled and crispy, but the mash potato had an obvious skin on the top where it had effectively been cooked again. On the second morning, breakfast was a different affair. Entirely we had a European server who couldn't do enough for us, and we thank you for this and left a tip accordingly.