The Westin Resort & Spa Ubud, Bali

Great place to stay. Very tranquil. Service was great. Everyone was extremely polite. Kids clubs kept the kids entertained also.

Nice size of rooms. Good service. Big swimming pool. The resort has a small size. It is more an hotel than a resort. The rooms have no Balinese authenticity. It is a pure Westin stereotype of rooms.

The hotel rooms are tired and probably 3 star standard. The humidity makes the rooms smell damp and aircon also blows damp smelling air into the room. The cleanliness was good in places but attention to detail on balcony glass, around the pool under the chairs and in the room was lacking. Staff are polite and friendly but this doesn’t make up for the slow service. Breakfast good selection of food and the food quality is good. Staff at the reception and bar cannot be more helpful. Overall disappointing.

We had an amazing time! The hotel is beautiful.

Had a great weekend at Westin Ubud! The staff was amazing and both the restaurants served great food. 10/10 recommended.

Hotel and staff were amazing

We had a true 5 star experience at the Westin. The staff at the hotel were very friendly and accommadating. Our room was very clean and comfortable. We had breakfast included in our stay and also had lunch everyday at the pool and alll of the food was very fresh and tasty.

The Westin Ubud is a visually stunning property with some standout features. The infinity pool is absolutely beautiful, and the buffet breakfast was a true feast—plentiful, fresh, and satisfying. The shuttle service into town was also a convenient and much-appreciated option. The room and restaurant staff were warm, welcoming, and genuinely excellent throughout our stay. Unfortunately, the experience was let down by several service-related issues that are difficult to overlook, especially for a hotel that presents itself as a premium destination. The check-in process was particularly disappointing. While other guests were given guided tours of the hotel, we were simply told to have a seat with no further information. The staff member who checked us in offered no explanation of the hotel’s amenities or services, leaving us to discover things gradually over the next few days. We reported a couple of room issues—a balcony door that wouldn’t lock and a large mat that posed a trip hazard—but nothing was done for three days. Additionally, we could clearly hear children playing and walking in the rooms above us, which disrupted the peaceful environment we were hoping for. To make matters worse, during our first dinner we were approached—right at the table and in front of other guests—about our check-in concerns. This was uncomfortable and felt quite inappropriate. During the same meal, we were also asked to join the Marriott Bonvoy program, which really should have been discusse

If we had any issues the Staff were always quick to react and assist to ensure our stay was enjoyable, Thank you Team 'Westin'

Great property for stay. Beautiful ambience, wonderful amd helpful staff, amazing pool and breakfast :)

Unbelievable property ! Must stay area in Ubad !!! They did beyond expectations; wonderful Hospitality .....

The hotel was good and staff were ok ,the area around the hotel was dirty and no shopping mall close to hotel.

We stayed at The Westin Resort Ubud over the Easter long weekend in April 2025 for four nights and had an exceptional experience. This was our first time in Ubud and a return to Bali after 10 years, and we couldn’t have picked a better place. We spent most of our time at the resort and loved every moment. The yoga and fitness sessions with Heri each morning were a great way to start the day. We had deeply relaxing massages at the Heavenly Spa, and the floating breakfast in our pool villa was a highlight. Breakfast overall was amazing—great variety and quality—and the restaurant staff, especially Suchi, were incredibly warm and accommodating. I also attended the barista course, which they kindly customised to focus on latte art for me. A wonderful touch. The front office team were always courteous and helpful. We’re leaving feeling totally recharged and already planning to come back. Highly recommend!

Quite Large size property Secluded

Friendly stuffs, quite place.

It’s not in the center of Ubud and we loved the quote and local feeling as well. The swimming pool was great and the hotel provides a lot of activities which you can join :) The breakfast option is also fair enough and you can enjoy western to Asian dishes.

Quiet and tranquil great stay with a young family. All staff and namely Suci from Tabia restaurant was very kind and helpful. Will definitely come back to Westin Ubud!

Catered for as a coeliac needing gluten free Clean Polite staff

It was nice and clean hotel, but size of Hotel was too small and too many Koreans were staying eventhough I am Korean. But overall the hotel was ok.

Great stay

It was so great memory in The Westin Reosrt & Spaa Ubud. Staffs are so kind and friendly. My son had been hurt his leg on the street so he went hospital to cure his leg. after he came back to hotel he couldn’t move but hotel rented wheelchair and he could stay well. Also Ms,. Aldilla front office manager took care our family so we could stay very comfortable. I really appreciate everything. Also Widya who works in resturant helped us to had breakfast more comfortable and easily for my son. Also Pande who work at lobby bar gave us great experience to learn how to make coffee. Also made great cocktails to have fun. I don’t have good memories in Bali but if I visit Bali again it is only one reason ‘The Westin Resort & Spa Ubud. Thank you all.

The staff are a credit to the brand - well done. From the moment we arrived to the moment we left, every interaction was professional and courteous. The hotel itself was to the standard expected of a Westin, service and activity offerings was top notch. Throughly enjoyable. We'll be back.

My wife and I had an incredible stay at Westin Hotel and Resort. The staff’s dedication to guest satisfaction truly stood out. Everyone was incredibly nice and accommodating, going above and beyond to ensure our visit was memorable. We had booked a photoshoot session and a massage during our stay, but due to unforeseen maintenance issues, the power outage lasted longer than anticipated, requiring us to reschedule both activities. While this could have been a frustrating situation, the hotel turned it into an opportunity to showcase its exceptional service. They generously provided a complimentary transfer to a nearby coffee plantation and a massage session, which was absolutely amazing. The professionalism and care displayed by the staff made us feel valued and well taken care of. Despite the hiccup, we left feeling relaxed and grateful. This hotel truly knows how to make its guests feel special.

Very kind staffs in the hotel. SPA AND infinity pools are great. I want to revisit one day

Beautiful. Great breakfast. Amazing spa treatments.

Beautiful property, loved the rooms, great hospitality and the staff was super friendly and caring. Will visit again. Thanks Preet

Great service

Incredible views and rooms

The staff was very courtious and the food options were excellent

Very comfortable property but the are around simply shuts evenings . No night life at all . The area around is for morning activities only.

Excellent service!! Most helpful/responsive and friendly. Highly recommend. Will return!

This property was everything we had hoped for and more. It exceeded our expectations in so many ways but the staff were the star of the show. They were always there for whatever we needed when we had food poisoning and were so sweet and attentive to our needs. Really appreciate everyone at the Weston in making our stay so memorable. Thank you