Star Anglia Hotel City Center by OYO

Stay was okay. Did not receive a receipt which is disappointing. Can’t do business expense claim without a receipt so called hotel. Still not seen a receipt.

Rooms facing road very hot in afternoon. Luckily could open windows a bit and allow the cooler evening breeze in, so had to use ear plugs to deaden the noise from the street both car and humans

A slightly broken toilet seat (offset) in maintained. A shower dial that was really hard to adjust. Which would have been fine but the evening was ruined by me finding stains under the bed sheet including small black peice and hair. For £95 I felt like I had been robbed. Really disgusting . I travel slot for work and put up with alot. But a dirty bed is unacceptable. This is the first time I leave a bad review. I have a photo for evidence but the app is not allowing me to upload

I booked a hotel room for a US university student staying in Colchester. When she arrived at the property at 9 pm (one hour after the booking was accepted), she had to bang on the door and wait 10-15 minutes for someone to admit her. She was shown to a room and discovered as soon as the person left that the door would not close completely, so it would not lock. Obviously a dangerous situation. She tried calling the front desk and walking down there. No one was available to help her. She had to leave the hotel (not what she wanted to do) and go to another. The hotel did not respond to email requests for a refund and has denied the refund. DO NOT BOOK HERE IF YOU ARE CONCERNED ABOUT YOUR PERSONAL SAFETY OR MINIMUM LEVELS OF CUSTOMER SERVICE.

On arrival and after we had checked in and given our room we were told there was going to be a party on our 1st night. We had no advance warning of this or any email to let us know. The music/noise was very loud and was still going on at past 1 o clock in the morning. We tried to call reception many times and it was closed. On telling them at the desk the next day they didnt seem to care. If we had been forewarned we would have made other arrangements or been prepared. The room was small and dated. The carpet hadn't been hoovered and there were sweet sticky bits all over it. For the price we paid we could have stayed elsewhere.

We had a lovely stay at the Star Anglia, very welcoming. Great room and facilities.

Easily the worst hotel I have stayed at in a very very long time. Room was freezing cold, had to, more or less beg for some form of heating (Fan heater supplied eventually), no food, no bar, no breakfast, no wake up call (staff don't arrive until 09.00 hours), room very grubby & on need of TLC

On arrival the staff were very helpful and great you with a smile. The room wa very nice and very clean and comfortable. Would definitely use again.

Really friendly staff and great location

Disgraceful. Booked pay at hotel only to get a notification from my banknyheyd tried to take a random amount of £85 out of my bank with no authority. Spoke to the guy on the desk and he was blasé and uninterested. Got to my room and it wasn’t cleaned. Bed still left from previous guest. Again complained and was told it wasn’t his fault. Given a twin room and one of the beds was messy. Tv don’t work properly. Absolutely disgraceful. I do not recommend this place in any way. Have they forgotten about COVID. I would say a massive yes. No customer care and dirty

Disgraceful. Booked pay at hotel only to get a notification from my banknyheyd tried to take a random amount of £85 out of my bank with no authority. Spoke to the guy on the desk and he was blasé and uninterested. Got to my room and it wasn’t cleaned. Bed still left from previous guest. Again complained and was told it wasn’t his fault. Given a twin room and one of the beds was messy. Tv don’t work properly. Absolutely disgraceful. I do not recommend this place in any way. Have they forgotten about COVID. I would say a massive yes. No customer care and dirty

Lovely stay friendly efficient service

Lovely stay friendly efficient service

the Hotel looks like it has been built or refurbed very recently and the Beds are really comfortable ( Firm Mattress and pillows). The rooms are tastefully equipped and all worked as it should.The hotel is right on the edge of the town so plenty of places within a short walk to eat and drink.The car park is a decent enough size and is well lit at the rear of the hotel.

the Hotel looks like it has been built or refurbed very recently and the Beds are really comfortable ( Firm Mattress and pillows). The rooms are tastefully equipped and all worked as it should. The hotel is right on the edge of the town so plenty of places within a short walk to eat and drink. The car park is a decent enough size and is well lit at the rear of the hotel.

Hotel not manned, no hot water, shutters down and allowed to use the tradesman entrance to get out to get food. Only guest in the hotel.

Disappointed with our stay, for the price the room was pretty dirty and had several issues. Upon entering reception I had to present my ID which a photo was taken on an iPhone? Not sure why. I asked to book two breakfasts for the next morning at 7am, this was a deciding factor when I first made the reservation as my partner was leaving for work at 7:30am and I had seen online that breakfast was from 7am-9am which was ideal. I was told that this was not possible due to covid, and that the staff don’t like to come in that early?! But it states 7am still online and even in the rooms? We had to go and buy breakfast cereal and milk from the shop, however there was no fridge to put the milk in. I tried to put it in the sink in cold water, but the sink tap would only run hot water. I called and asked if we could have two bowls and spoons in the room, the bottom bowl was dirty inside. There was no hand towel nor floor mat, and the floor became dangerously slippery. Two towels were left on the bed, one had marks all over it, and when I pulled back the duvet there appeared to be two dirty shoe prints on the bottom sheet (towards the bottom corner). The room was stuffy when we entered, and my partner tried to open the windows- which are covered in condensation (right window) dust and cobwebs. The left window right latch will not open and the safety cord was just left dangling - assumed that this is the reason one of the window latches is locked? Chair is also wobbly and dangerous.

Fantastic stay, nice hotel and very nice owners

Fantastic stay, nice hotel and very nice owners

From the outside we were not sure what to expect from this hotel but very pleasantly surprised. Close to town centre so an easy walk in, on-site parking, free WiFi, really comfortable rooms: booked the double deluxe as really wanted a bath but upon arrival found we were upgraded free to a large family room. Breakfast was nice, continental options and cereal set out buffet style along with help yourself tea, coffee and juice. Full English or Indian breakfast cooked to order. All staff we interacted with were friendly and welcoming, couldn’t have asked for a better stay. Thank you

From the outside we were not sure what to expect from this hotel but very pleasantly surprised. Close to town centre so an easy walk in, on-site parking, free WiFi, really comfortable rooms: booked the double deluxe as really wanted a bath but upon arrival found we were upgraded free to a large family room. Breakfast was nice, continental options and cereal set out buffet style along with help yourself tea, coffee and juice. Full English or Indian breakfast cooked to order. All staff we interacted with were friendly and welcoming, couldn’t have asked for a better stay. Thank you

Very clean and new inside. Room big enough for a solo guest. Breakfast OK although the bread items may not have been the freshest.

Short walk or bus ride to all amenities, friendly staff, bad point no air conditioner when spend £360 you’d expect they’d have one, good thing I bought my portable chillmax air led was a life safer.

Hotel was clean and looked nicely decorated. Room was a good size, bed was comfortable and had a good night’s sleep.

Very clean hotel as overall. really like the terrace but didnt have chance to use it as it was raining on the day I stayed. Great breakfast either full English or continental and will take the order of what you would like to have only. The reception is friendly but could not help much on some of the questions I have. Overall happy with the stay and definitely recommended.

Very clean hotel as overall. really like the terrace but didn't have chance to use it as it was raining on the day I stayed. Great breakfast either full English or continental and will take the order of what you would like to have only. The reception is friendly but could not help much on some of the questions I have. Overall happy with the stay and definitely recommended.

Decent place to stay.

After phoning to confirm why the money hadn’t been taking out by then ( they phoned not me) I had cancelled the room, an hour later they took the money out and I phoned and said why, the person I spoke to was rude and when I asked for my money back he said no, talk to Expedia and hung up

Absolutely fantastic staff. Can’t do enough for you.

This property was excellently presented, staff pleasant, only problem was noise from outside, it was too warm to sleep with the windows closed, but impossible with the windows open cos of road and people noise, would go again however was good value and beautifully presented.

Every thing was perfect . Great check in. Room was lovely great price

We don’t get to go away alone often so saw a perfect opportunity for a friends 40th birthday party! We are a family of ten so time is precious as is money! The reception wasn’t attractive, there was a coffee shop set up with the morning breakfast and fridges there. We were shown to our room, corridors were clean and welcoming but did have dust on the floors but was fine. Shown into our room and was a little gobsmacked! Photos are included! The skirting boards covered in dust with spilt tea and coffee, net curtains frayed and smelt and looked like they had never been washed. A corner of the room plaster all pulled off where they’ve taken a cabinet out! Wooden floor so a dusty old, not even connected together divan bed, slid across the room when you sat on the bed! I was unhappy but tried to focus on the weekend but went into the bathroom and frankly I was disgusted! I actually cried! We had looked forward to being away for ages! The shower was covered in mould the toilet was dirty and it’s just didn’t smell clean! I went to the reception as had enough, with the pictures and the response was oh it wasn’t cleaned today!!! Mould like that does not grow in a day! We were moved to another room, carpeted so much better but they put us in a tiny room that was clear it was for a single occupancy! You could only get in the bed from one side so had to climb over and only one bedside cabinet etc. Looked for alternate hotel but none available! Our weekend wasn’t memorable for the