Riverside 2- Bedroom Apartments

The location is amazing, transport right at your doorstep! The apartment was a good size and had ample space. It was warm and the kitchen had everything you needed.

The only thing I would say is there is mold in the bathroom. It might be due to the guests not knowing how to work the fans but a wipe down and touch up would make it. This would hinder us staying here again. The communication with the landlord was easy, quick and above and beyond - we had a slight issue with a cot and it was resolved asap!

Nice, spacious and clean. Close to transport and shops

The lack of hot water and bad smell in the en-suite bathroom

The location couldn’t have been better, our view was fantastic! We had heating around the whole apartment, access to all kitchen essentials with plenty of cupboard space. As well as bathroom cabinets. The WiFi was very good and had all the channels on the TV.

The dishwasher was dirty and wouldn’t work properly unfortunately. We only had two mugs between five of us, but plenty of glasses. We ran out of toilet roll after two days sadly and we didn’t have any tea towels or hand towels.

The property is in a good location.

The property is tired and the appliances like washing machine/dryer and dishwasher need replacing. The washing machine had a terrible mouldy smell and the dryer component of the machine does not work, the dishwasher failed to heat the water required to do a wash - the filter was very very dirty with lots of dark green smelly mould in chunks stuck to the filter, this was so bad it looked like it was turning into white penicillin. I tried to clean it off the best I could but I was not comfortable with touching it with my bare hands, I boiled water over it to try and get some off, seriously I wish I had taken a photo. The fact the machine is not heating is also creating this problem. The remote on the TV had flat batteries, we had just come off a long-haul flight with 4 children and wanted to sit but couldn't turn on the TV. As a family of 6 the reason I booked this unit was for the use of the household appliances, to discover these not in functioning order was EXTREMELY disappointing as we had packed very light and needed to regularly wash our clothes and I did not want to be on holiday doing dishes for my family of 6. Also the sofa bed was not made up for our arrival, and it was booked for 6 people, no hidden surprises and there not enough linen to do this well. There were limited products available for our stay of 6 days like, dishwashing detergent approximately 3 cms in a bottle left, hand wash (same) and toilet paper. I politely reported these issues whilst we stayed there but no action other than acknowledgment to alert maintenance staff, which didn't help me as a customer as these appliances where highly important to my booking and I accordingly paid a fee where I was expecting to be able to use the machinery, however I ended up hanging the washing across the unit and turning on a fan to dry all our washing after being left with having to use the very smelly machine :(.