The Tide - Hotel

On the afternoon of our departure we contacted reception to inform them that all ferries from Bodø had been cancelled due to severe weather and to ask whether a refund would be considered. The response was blunt: “No refund. It’s not our problem.” We arrived around 4 am in the middle of a violent snowstorm, with near-zero visibility. The key had been left outside, but with no instructions they said they d have sent the day before. A handwritten A4 sheet was barely readable, constantly blown by wind and snow. Only by pure chance did we discover a fire escape at the back of the building that allowed us to get inside. When we finally reached the room, it was freezing. The window had been left partially open and the heating was completely off. We had no choice but to sleep fully dressed. Breakfast was advertised as available until 10:00. At exactly 10:00, staff abruptly removed all food while guests were still serving themselves. By 10:03, everything was gone. At check-out, I explained the issues, hoping for at least some acknowledgement of the situation for their future. The manager reacted in a hostile and aggressive manner, becoming defensive, slamming her fist on the table and ordering us to leave. This level of aggression, combined with total lack of communication, assistance and basic empathy, is unacceptable anywhere, but particularly serious in an isolated location where common sense, safety awareness and support should be a minimum standard.

Outlook from the restaurant is beautiful

No option to open a window to get fresh air into the room. Expensive for what the room had on offer . No fridge in the room. Breakfast was very basic . Not value for money

Breakfast was good, nice selection to suit all. Very clean, modern and comfortable hotel. Nice restaurant. Free parking.

It was all good.

A modern, clean, and comfortable hotel. Excellent, courteous service and a delicious, varied breakfast.

The location was magnificent. The room very cosy and clean. Staff very attentive and helpful.

Beds were comfortable and breakfast was excellent. Staff was very efficient during checkin. The location is great - close to Reine, and the view of the harbor was lovely if you sit a certain way. The restaurant looked very nice, but we decided to eat next door at Anna Maren which was OUTSTANDING.

Room was small for the money. The hotel also seemed a bit out of place given the unbelievable and historic setting

Nice view from the corner room, nice restaurant with view.

Very small room, no space to place even some small clothes like T-Shirt or underwear. Just 2 hangers. Most expensive of our hotels in north Norway and there have been several better ones

clean, nice staff, good breakfast