BERG & BERG Hotel - Hellbühl Self-Check-in
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7.1Good
(853 Ratings)
"Quality of room"
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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BERG & BERG Hotel - Hellbühl Self-Check-in enjoys a location in Hellbühl, 8.5 miles from Lucerne Train Station and 8.6 miles from Lion Monument. There's a private entrance at the apartment for the convenience of those who stay.
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Accessible Parking
Family friendly
Smoking allowed
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
$$$$
Most favorited
7.1Good
(853 Ratings)
"Quality of room"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Close to the highway
Single room (#300) not suitable for a men over 1.85m; my feet touched one wall, my head the opposite… diagonal was the “solution”; without a pillow , otherwise my chin would have touched my chest…. Btw; the shower wasn’t sealed properly; water entered my room till over 50% (for 13m2 is always about 2m!!!)
7.0 / 10.0
The adjoining restaurant was lovely and plenty of parking in a lovely location
This was a self check in hotel so didn’t see any staff!! We booked the room online at 7pm but couldn’t get into our room until 8.30 as it takes a while for their booking system to update from Booking.com!!!!
No breakfast offered and no lift. No tea or coffee in the room
7.0 / 10.0
Good position for on ward journey
Not even a kettle in the apartment, no pans clothes not able to make anything
7.0 / 10.0
Not too far from expensive Zurich. Basic hotel although wonderful restaurant. Across street from church bells in the am.
Ownership does not speak English. Any way to save $.
9.0 / 10.0
Good location, quiet. Had some language barrier when I had to call in about check in, but we worked through that all ever turned out great!
8.0 / 10.0
Staff, clean
Very small bedroom, no soap/shampoo to shower
3.0 / 10.0
Close to motorway.
No reception, had to wait 20 minutes for someone to drive to the “hotel” and give me a key (I booked and arrived at 22:45. At least he was a nice guy). Quite expensive for a very small room. Hair/dust in the corners. TV did not work with plug for sat box broken/dangerous. No shampoo and no body wash. Not a single bottle of water in the room. No AC and only way to get some air was the window that’s directly on main road so constant cars/scooters/motorcycles driving throughout the night. To top it off the 7AM church bells sounded like they were ringing on my head.
1.0 / 10.0
Only the location
I had planned to stay there for 2 nights but room was without a window then I left after one night.
I asked them to change the room but there wasn’t free room. The staff member that I asked for change the room or some other solution, asked me to talk to his boss and let me know what he can do.
No sounds until now. I had to book another hotel for second night. As a frequent traveler I am really disappointed.
4.0 / 10.0
There were no instructions on how to receive the keys. I had looked around for someone to help me but there wasn't anyone until I noticed that the keys were on a desk with my name on it. It would've been nice to know how to collect them ahead of time. The room had a fan but it did not help cool it down. Because the room was so small it felt like a sauna. One of the cabinents was also full of trash from a previous guest.
9.0 / 10.0
Calm location, easy access to Lucerne with car, very clean, staff
Wasn’t value for money deal, It was costly, Breakfast should be included in such high price, no shower gel or shampoo was given, mosquitoes were there, wifi range was not good
5.0 / 10.0
When the kitchen and restaurant closed for holiday.
Staying for 9 days and no room service, fresh towels etc. EVER
5.0 / 10.0
Location
Too small rooms an broken toilet seat no spear Toilet tissues nobody their to ans you no body was their at check in or checkout no worth of wat we paid for
3.0 / 10.0
The staff was welcoming although there was a language barrier at first, they even allowed us to order dinner (obviously not for free haha) in the residence/hotel restaurant.
Although my travel companion hated the pizza, it was OK (6/10) to me but it was very expensive seen that the place is located in the countryside, around12 km from Luzern.
The building has been just refurbished and it is definitely tangible as a characteristic
The price was way too expensive, especially as the photos show you a sort of flat when we have been given for the price we paid, 130 francs.
The room was very tiny, the double bed was a sort of futon, with a very low hanging bed frame almost on the floor rather than having a half metre distance between the floor and the bed.
The food we ordered was basic but very expensive but we could not go anywhere else as the place is in the middle of nowhere.
A glass shattered in the middle of the night seen how short (10 cm) the window sill is where I left the glass for a second, I could have seriously hurt myself and my travel companion.
No breakfast was included for the price but a mediocre chain bakery is there.
7.0 / 10.0
It is located outside Lucern in a quietand nice village and very convinient, only if you have a car. Suer market just next to the room. Room for two persons is big and bed and pillows were very convinient.
The room was not very clean, ( they should use anti calc products, cause showers doors were extremely dump ). The room had a smell of smoke.
2.0 / 10.0
Location nearby Luzern
Price
Easy check in/checkout (in case of payment in advance)
Lot of dust on the floor and hair from previous guests
Not well equiped kitchen in the studio apartment
At the noisy/busy street
6.0 / 10.0
the price in comparison with other locations in the Luzern area
No one to be seen. Keys after a phone call with someone who spoke barely English. Kitchen poorly equiped. Room at sub terrain level. Lots of flies. Bad Wifi connection.
7.0 / 10.0
It was very close to the city and had free parking.
It was very dirty in the bathroom. Hair everywhere. It was also very loud and hot in the room. But that was due to the location and the weather.
10.0 / 10.0
Quality of room
Nothing
8.0 / 10.0
Room was cleaned and location was easily accessible with public transport. Had a bus stop in front of the property. There was a small terrace as well to had dinner or drink while enjoying the sunset.
No staff. No reception, though they mention a 24hr reception. Called one of the property number but the guy couldn't understand English.
1.0 / 10.0
Nothing
Very rude and unprofessional property. Denied our fully paid booking on arrival. Threatened to call police if we don't leave right away and Locked their doors, when we were trying to get alternative booking and asked us to wait outside. And all this when we were travelling with 2 young kids and had reached after travelling for the whole day. Shameful act. Unreliable and insensitive owners. We had booked this property 4 months in advance and they even confirmed the booking when we checked 15 days before. They simply gave our booking to someone else at a higher price. Such greedy people. Please stay away and stay safe.
7.0 / 10.0
One of the positives was the hotel's location, situated opposite a charming church. On a Sunday, I had the opportunity to witness a procession of people heading to the church, which added a cultural touch to my stay. Additionally, the hotel managed to maintain a peaceful ambiance, with minimal noise disturbance from other guests, allowing for a relatively tranquil environment.
There were a couple of aspects that left me less satisfied. The first issue was the absence of floor drainage in the bathroom. This posed an inconvenience as any water spilled during face washing or other activities would accumulate on the floor, creating an uncomfortable and potentially hazardous situation. It would have been more convenient to have proper floor drainage to avoid such concerns.
Another drawback was the slow drainage in the shower. It took a considerable amount of time for the water to fully drain, which led to an accumulation of water in the shower area. This extended waiting time was somewhat inconvenient and diminished the overall experience of using the facilities.
10.0 / 10.0
Great rooms and a bar and restaurant below and the food was excellent
nothing
3.0 / 10.0
1.room was in basement which was not mentioned on booking.
2.inside of dishwasher was not clean and partly rotten..
3 after shower, you will have the bathroom floor full of water
4.a fly kept bothering all day.
9.0 / 10.0
Good accommodation
Bad restaurant
1.0 / 10.0
Customer service and care
7.0 / 10.0
The location was good and few minutes drive from the Lucerne attraction spots.
- free parking onsite
- the host was friendly
- you have the basic stuff in the room
- decent size room with attached bathroom
- clean
However you need to take your own shampoo, body wash, tooth paste. its a self checkin room, so you would need to take the keys from the key box. The keys are named in German so if the hosts sends a message with the key name and be careful because bookings.com will translate this into English and you may have confusions, so better to read the original versions.
overall value for money!
Nothing as such.
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at BERG & BERG Hotel - Hellbühl Self-Check-in. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is BERG & BERG Hotel - Hellbühl Self-Check-in pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at BERG & BERG Hotel - Hellbühl Self-Check-in?
We found 17 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
