Hotel in Lower Manhattan, NY
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Amenities at The Cloud One New York-Downtown, by the Motel One Group
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Wheelchair accessible
WiFi/Internet
Cleaning products
Map of Lower Manhattan, NY
Available Rooms
Things to know
Check-in: 3:00 PM
Check-out: 12:00 PM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Pets allowed, fees apply
- Kids allowed, fees apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
8.8 / 10.0Excellent·Jan 2025
When we arrived at Cloud One Hotel, we were greeted by a lovely and genuine receptionist who made check-in smooth. However, as soon as I entered my room, I noticed a strong damp/moldy smell. I tried opening the windows and spraying aftershave, but when we returned later, the smell was still there. I went to reception, and they offered me a new room, which I accepted.
The first night in the new room, I found myself itching and scratching a lot. I didn’t think much of it at first, but the next morning, after showering, I realized the hotel’s shower gel and shampoo were very strong and caused a rash on my skin. I’ve never had a reaction to hotel toiletries before, so I stopped using them.
Another issue was housekeeping. Rooms weren’t cleaned until 4:00PM, which was frustrating since I was leaving early in the morning and returning in the afternoon to rest. I asked twice if my room could be cleaned earlier, around 11 AM or noon, but nothing changed. The cleaners was good but there was still dust in the rooms and sides wasn't wiped down. But the rest of the room was clean
A few days into my stay, the itching got worse. I went to reception and asked if there could be bed bugs or dust mites. The staff said they would check with the manager, but I never heard back. When I followed up, I had to explain everything again to a different staff member. I showed them pictures of my skin, and they suggested I see a doctor or go to urgent care. I asked if they could at least change the bedding or inspect the room. They said it was likely the detergent their cleaning company uses. To test this, I slept in my own clothes for three nights—and the itching stopped. This confirmed the issue was with the sheets.
I asked to speak to the manager and explained my concerns. He immediately shut it down, saying, "We don’t have bed bugs or mites." When I asked how the hotel planned to handle the situation, he said, "Do you want to leave the hotel or get a new room?" His attitude was cold, and he didn’t seem interested in helping.
When I questioned him further, he hit me with, "I’ve been in this industry for 30 years—longer than you’ve been alive." I couldn’t believe how rude and unprofessional that was. I told him straight that his response was unnecessary. Another staff member tried to defend him, but I wasn’t having it. I said I would wait to see how they handled things before deciding what to do next.
They eventually upgraded me to a better room, which I appreciated, but after that, the atmosphere changed. Before this, the staff were friendly and welcoming. After the incident, they barely acknowledged me. It felt awkward, like I was being avoided.
On the positive side, the hotel itself looks great, and the location is perfect—close to the 9/11 Memorial and other attractions. Some of the staff were lovely, but the way management handled my complaint ruined the experience.
The view from the last upgrade was the best view and too. Was much bigger and much nicer. Thank you for the upgrade.
Would I stay here again? No. If they worked on their customer service and management’s attitude, it could be a great hotel.
8.8 / 10.0Excellent·Oct 2024
clean, good view, good location in Wall Street
$$$$
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Perfect for a quick get-away
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