JBR apartments by HAPPY SEASON

Only the location was good. Right on the Marina, 5 minute walk to the public beach area and shopping.

Absolutely the worst experience ever in Dubai. My wife and I have been coming to Dubai for 16 years either for work or vacation. This trip we decided to bring our youngest son (20yrs old) and his close friend. We wanted them to experience the wonderrs of the city and all the culture you can enjoy. Communitcation with the property was sporatic at best. Upon arrival at the apartments, a security guard greeted us in the garage with our taxi. He almost refused us entry even when showing him our reservation and access information. (Strike 1) Once we were able to speak with the security inside the building, he allowed us entry to the lifts up to the apartments after making us wait for 30 minutes even though I had a code for the lock box and the apartment number. There is no formal desk for check, just a security guard on the second floor close to an exit on the promonade. Not user friendly for guests, very difficult to navigate around to the area. There are no specific locations for a taxi to drop you. Our driver at least knew where to go. (Strike 2) Once we got into the aprtment and figured out the layout and who was sleeping where, we went out to the beach and grabbed a bite to eat. First night there, we figured out the bed mattresses are very worn and old. they are just foam and have permenant dips for being slept on and used for too long. This disapointed us but not a deal breaker. The next moring I woke up to roaches in the kitchen. I contacted management and asked to be moved. They wanted to spray the apartment and said they would look into moving us. We checked out the next day and went to another location. They never offered a refund, or made any attempt beside bug spray to help us. Said they were sorry for having a "Family Problem". I advised them we didnt have a family problem, they had a roach problem ! I do not recommend this place to anyone.

Worst property , I slipped on the floor because of soap. I will complain to Dubai economic department regarding this. I have video for evidence. Booking .com don’t sell there type of facilities for customers.

Worst property

The location is good. Close to the beach

The apartment is not adequately equipped to host self catering guests . No pots or cooking utensils . Lounge was not cleaned thoroughly with piles of sand on the floor. Would have loved it more if they had more kitchen utensils since it is a self catering place. Cleanliness could also be improved.

Location

i paid a higher amount and booked a sea-view balcony, but when I arrived, I found out it was actually a city view. When I spoke to them, they avoided the issue and didn’t take me seriously. Be careful about this, guys.

Nothing

Property advertisement is overrated. Its nothing special (below average). Over priced for what it is.

So close to the beach you’re almost on it!! Lots of shops and eateries and a proper smart TV with excellent WiFi

The aircon had no instructions and it was freezing! Finding the property was difficult and getting in was difficult at 4am. The key box was situated in such a way that a right handed person in poor lighting couldn’t see the numbers and it took me nearly 30 minutes to get the combination right.

Location

No bath plugs!!! TV no channels Need bigger table and chairs on balcony

Nothing — unless you count discovering cockroaches as part of the “local experience.” After a 10-hour trip, the last thing I expected was to play hide and seek with cockroaches in the bathroom and fridge. There was truly nothing to like about this place — not the apartment, not the hygiene, not the management.

MY HONEST ADVICE: IF YOU’RE READING THIS REVIEW, PLEASE LOOK FOR ANOTHER PLACE! I’ve been using Booking.com for years, Genius Level 3, stayed in dozens of places around the world — but this was by far the worst accommodation I’ve ever had. The photos are completely misleading. The listing shows over 150 pictures, but not all from the same property. They clearly manage several apartments and mix all the photos, so your booking becomes a lottery. I arrived around 11 PM after a 10-hour trip with my family and two small kids. I couldn’t even find the building using Google Maps. Tried contacting the host — no response. After a stressful search, I finally found it. The first thing I saw in the bathroom? A cockroach next to the toilet. Later that night, I opened the fridge and found another one, alive inside. I filmed it and messaged the host. Their answer: “We’ll send the cleaning team tomorrow.” Let’s be real — a broom doesn’t fix cockroaches. This is not a cleaning issue; it’s an infestation. I asked for another apartment, but they said none were available. In daylight, the place looked even worse. Old furniture, patched walls, everything dirty and worn out. The washing machine was full of black mold, and so was the bathroom wall. I stayed only two nights out of seven because the hygiene was unbearable. And if that wasn’t enough, the description says the property “offers a private beach area.” That’s a blatant lie. When I asked, they admitted it’s just JBR Beach — a public beach. I tried to contact Booking.com for help, but got the same answer: the host doesn’t respond, so nothing can be done. Completely unacceptable. I’ve traveled to many countries and stayed in all kinds of places, but never have I seen such a mix of dirt, lies, and indifference. Save yourself the frustration — avoid this property at all costs. The pictures lie, the description lies, and once you arrive, you’re on your own.

Location

Happy season who rent the Property were an absoloute nightmare to deal with! I’d messaged for 2 weeks prior to get check in details. We booked an extra day to ensure we could get in as we would arrive during the night. Still no check in details with a small child left outside for 5 hours until 5am. 1 of the beds were not cleaned someone’s old socks left in them. Construction going on the whole time barely any sleep. Place was very grubby. Looked better in the pictures.

Large apartment very well furnished, clean and entry instructions were clear.

When booking a pick up and drop off the address exchanged between the property and booking.com was incorrect so we had to check/ correct all the details for both journeys. In addition I was trying to arrange a late check out but was unable to establish whether that was possible as the property manager insisted on waiting to the last minute to agree this whilst they waited to see if they could get a booking for the following night. That made organising the last day for my family very difficult so we had to make other plans.

The property is a scam nothing like the pictures. The owner of property is the most unwelcoming and irresponsible, only wants to scam people of their money and precious time. We were supposed check in at 3 pm, upon reaching we found the room was filthy, the beds were not made the kitchen was dirty, even there was no space on a single chair to sit it was all filled with messy stuff of the previous guests. The housekeeping lady was still there trying to tidy all up but asked us to wait another 2 hours, After having flown from spain we were made to wait 4 hours to check in and still couldnt, we sent the pictures to the owner and he refused to answer, we asked our refund as we could not stay there since it was already too late, the property was in state to stay at, the escalators were broken, there was a wait for 30 min to go down and fetch a bottle of water as the did not even have the courtesy to keep one. We could not stay there, we had to leave and he refused to refund the money, even after showing him the i of the filthy house. The worst experience the day1 dubai.

The property is a scam nothing like the pictures. The owner of property is the most unwelcoming and irresponsible, only wants to scam people of their money and precious time. We were supposed check in at 3 pm, upon reaching we found the room was filthy, the beds were not made the kitchen was dirty, even there was no space on a single chair to sit it was all filled with messy stuff of the previous guests. The housekeeping lady was still there trying to tidy all up but asked us to wait another 2 hours, After having flown from spain we were made to wait 4 hours to check in and still couldnt, we sent the pictures to the owner and he refused to answer, we asked our refund as we could not stay there since it was already too late, the property was in state to stay at, the escalators were broken, there was a wait for 30 min to go down and fetch a bottle of water as the did not even have the courtesy to keep one. We could not stay there, we had to leave and he refused to refund the money, even after showing him the i of the filthy house. The worst experience the day1 dubai.

It’s in very good location

The main issue with this property is that they don’t hold the luggage.for example if you come little early or you need to checkout and wait for your flight time they don’t hold luggage at all .

Nothing all are perfect

The best thing about this apartment was the location. Minutes from JBR walk and bluewaters island. Balcony overlooks the pool and beach. The pool was good size and shaded by towering apartments which was a positive. The apartment is spacious and AC worked well.

The apartment is very dated and the furniture tired and rickety, from lack of key card entry to broken sofa and wobbly chairs. The TV was not compatible with netflix. The water coming from the tap was yellow. The lifts are very slow. The host was not very friendly and very rigid with the check in/out times. I think there should be clearer instructions as to the car entrance through P2. We drove around looking for entry point. Also there was a rude neighbour.

The apartment size was good but that’s all it had going for it

The smell once we arrived was absolutely atrocious, there was dust everywhere and the customer service and house keeping was terrible.

Great Location and views, with parking! Good size for a family. Nice and quiet.

The most disappointing element was the lingering smell from the recent floor cleaning. Kitchen utensils and pans needed to be cleaned before use. Couldn't use the pool as it was under construction.

Very spacious and clean. Great views

Actually it was fine

So nice, clean, good view and a lot of space, facilities

Wi-Fi would play up, on and off at random times

Only location

The employee was disrespectful and rude. We were discussing changing the apartment with her, but she refused and was responding to other customers, ignoring us completely. She also refused to provide us with other contact numbers to explain the issue. The apartment is not clean, the bathrooms are dirty, and there are no personal hygiene items such as shampoo, etc.

• Early check-in (helpful with a small child). • Quick responses. • Hot water available.

• This is a different apartment than shown — several apartments are pictured, and the real view is much worse. Very misleading! • Ongoing construction in Rimal 1 — dusty, difficult access with luggage, stairs only, no sign of completion soon. • Cold tile floors everywhere. • Tasteless interior — too many mixed styles, feels like a furniture showroom.

Stylish apartments, spacious, beautiful view. The set of dishes is super, all types of cups, glasses, pots and more. Host is very friendly and helpful!

nothing

Our stay has unfortunately turned into a complete disappointment. From the very first day, the issues we faced were completely unacceptable. The shower only runs extremely hot water with no cold option. After returning from the beach on our first day, we were forced to sleep in an unhygienic state without being able to shower. This is both unhealthy and a violation of basic human dignity. The showerhead in the bedroom is broken and barely any water comes out, making it impossible to bathe. Furthermore, the Wi-Fi password and building entrance details were incorrect and incomplete. We had serious trouble accessing the apartment, and despite multiple attempts to reach out, no one offered help, an apology, or any form of support. There was absolutely no empathy. We requested technical support that night, but it was not provided. We were promised it would be fixed the next morning, but the entire day passed with no communication or resolution. The problems remain unresolved. Such negligence and indifference are simply unacceptable. The money we paid feels completely wasted. Our holiday has been ruined and we have been left feeling frustrated and mistreated.

Location is absolutely prime! Clean apartment, new appliances, spacious, well designed. Manager is LOVELY!

Construction going on at the moment - which is obviously temporary - but just meant some of the access points were more difficult to manouvre

Nothing. It was the worst accommodation experience in my life.

THE WORST ACCOMMODATION EXPERIENCE – DO NOT STAY WITH Happy Seasons Holiday Homes (License No: 969923, registered in Deira, Al Qusais 2, Office 209) Health Hazard in the Apartment The bed was infested with a large number of bed bugs and visible bed bug nests. These nests were clearly noticeable, indicating a severe lapse in hygiene standards. It is evident that Happy Seasons Holiday Homes does not maintain even basic cleanliness. Unethical Business Conduct After self-check-in, I immediately informed the staff of Happy Seasons Holiday Homes about the bed bug infestation and requested a resolution. Staff members (Mark and Evelyn) proposed to disinfect only the bed and suggested I return after a few hours. I found this proposal completely unreasonable, as bed bugs can spread throughout the entire apartment. A proper response would have included multiple full-apartment disinfections, a quarantine period, and replacement of the entire bed, including the mattress. Due to the lack of an adequate solution, I requested a full refund. Following my cancellation request, the staff began ignoring both me and Booking.com, failing to confirm the cancellation. The majority of the payment (approximately 95%) was refunded only after I consulted a lawyer and threatened to file formal complaints with the Department of Tourism and Commerce Marketing and Dubai Municipality. Lack of Support from Booking.com I was extremely disappointed with Booking.com’s handling of the situation. They provided no meaningful support during the cancellation process despite the serious health issue. Furthermore, Booking.com staff refused to share critical information such as the property's license number and registration address necessary for filing a formal complaint against Happy Seasons Holiday Homes with authorities. Unethical Conduct by Booking.com Despite being provided with photographic evidence of the bed bug infestation, Booking.com refused to delist the apartment from their platform.

Location great

1. No hot water in apartment to shower 2. Mattress so old and unomfortable you can feel coils of mattress 3. Apartment dirty 4. Towels stained yellow stains 5. Broken iron in apartment 6. Ironing board very old 7. Old furniture in apartment 8. Host wanted us to check out 1 day earlier 9. Apartment booked was changed by host last minute and given another apartment

Liked the location, size of the apartment, friendly staff. Didn’t like the rather aged facilities, level of cleanliness could be higher, remote check-in process was a bit chaotic, and and it took several days to get a malfunctioning keycard replaced

We loved the location. And the apartment was nice. However, due to some maintenance, it was a maze to find the way to exit the building.

cleaning, comfortable, friendly, view, location amazing we like it

only if the swimming pool is bigger but its ok

Spotlessly clean apart from a really great place to stay.

There is nothing. I love it.

The apartment is well equipped and outstanding location

No housekeeping and only two card to control the access to the building.

Since we were staying during valentines day, they set us up towel decoration with hearts. So little effort, for so much joy :) It is actually really near Dubai Marina. Nice view from the appartment.

Great location, fantastic view. Apartment very spacious.

Didn’t find the swimming pool or private beach area, not very obvious how to or indeed if they exist. Didn’t pursue as plenty to do, so may be partly our fault.