Boutique & Spa Hotel Heaven

Top rated by guests
Boutique & Spa Hotel Heaven Hotel in Velingrad
Swimming pool
Boutique & Spa Hotel Heaven Hotel in Velingrad
Boutique & Spa Hotel Heaven Hotel in Velingrad
Boutique & Spa Hotel Heaven Hotel in Velingrad
review stars
9.3Outstanding
(108 Ratings)
"The room is exceptionally large and spotless clean. Nice interior, nice spa facilities. The staff were very friendly and helpful. Everywhere in the hotel was very warm."
Verified guest
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9.3 / 10.0
Outstanding(108 Ratings)

Hotel in Velingrad

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Boutique & Spa Hotel Heaven has a seasonal outdoor swimming pool, garden, a terrace and restaurant in Velingrad. Attractively located in the Kamenitza district, this hotel has a bar, as well as a hot tub and a hot spring bath.

Map of Velingrad


Available Rooms

Things to know


Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

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    Ratings and reviews

    9.3 / 10.0
    Outstanding(108 Ratings)
    100% verified reviews
    10.0 / 10.0
    Spotless, beautiful hotel
    The room is exceptionally large and spotless clean. Nice interior, nice spa facilities. The staff were very friendly and helpful. Everywhere in the hotel was very warm.
    The food in the restaurant was nice and delicious. However, there were no menu options for the included breakfast and dinner. There was no options for food allergies, for example. It would have been better to have vegetarian, gluten free etc versions.
    9.0 / 10.0
    Lovely relaxing stay
    Beautiful quiet boutique hotel , great jacuzzi and pool
    The spa is very small and more of a steam room and small pool
    10.0 / 10.0
    Very clean room, pool and restaurant nice looking place at all.
    Very clean and very well maintained place. I think it is very quiet and good looking hotel. Profesional service and nice staff. The pool was very clean, also there no any chlorine they use only filters and flow of healthy natural mineral water that was really great. The restorant in the hotel is fancy one with delicious hight quality home made specials . Me and my family really enjoy it. Sure we will visit that great place again but next time we will order bigger pack with all inclusive service.
    5.0 / 10.0
    Keep it clean please.
    The room style was in a kind of a baroque style which was great. The view from the room, especially the sun set was very beautiful.
    The room was anything but clean. There was this awful smell around the toilet and when I looked at the beach of the toilet seat there was mold that was having this smell. Also when we filled the jacuzzi with water and put the soap there was this dirt that came up on the top of the lather. This felt alful actually. The service wasn't great at dinner and breakfast as well.
    4.0 / 10.0
    Disappointing
    A really big terrace, comfy bed, nice bathtub in the room.
    Hanger for the shower was broken, food was very average. We’ve had issues with payments. At the time of checking-in, it was clearly stated that the hotel accepts payment with various type of bank cards, however that was not the truth. The receptionist asked us to pay with the cash as an answer to my request for card payment. At the end we managed to agree the fact that he will try to process bank payment through POS. Later on, we were declined to pay any other bill with POS.
    9.0 / 10.0
    Superb
    The food was really good and the room was nice.
    The drainage of the jacuzzi was broken.
    9.0 / 10.0
    Препоръчвам!!!
    Уникален хотел с собствен стил, който изненадващо ни допадна. Чисто, уютно и много спокойно. Отпочинахме си и се насладихме на съчетанието от комфорт, тишина и изключително отношение към гостите. Благодарим!
    7.0 / 10.0
    Отлично обзаведени стаи, чисто, подредено, но липсваше подръжка на СПА услугите
    Спокойствието, домашния уют, идеята за придаване на характер на всяка стая, а не просто номер и цялостното обзавеждане. Изхранването беше на много високо ниво, вкусно с отлично обслужване. Като цяло персоналът е старателен и отзивчив.
    Не ми хареса това, че част малкото СПА удобства, които предлага хотела, реално не можахме да ги използваме. Не е редно да заплащаш за нещо, което или не се поддържа или трябва да чакаш за да стане използваемо. Визирам сауната, която се пуска само при поискване и са нужни часове докато достигне желаната температура. Резервирахме стая с Вана, заради ваната, на която и липсваше тапата и не и работят всички дюзи. Жената, която ни посрещна ни услужи с тапа, но тапата беше с по-малки размери и реално не можахме да я използваме рационално, понеже част от водата си изтичаше. Отделно още при настаняването ни оповестиха, че парната баня е развалена и няма кой да я оправи, понеже са празници. За да не звучат като абсолютен критик, радвах се, че капацитета на хотела е с малък на брой посетители и вътрешния басейн в един момент работеше персонално, спокойствието ми се отрази много добре.

    FAQs

    Is parking included with this hotel?

    Parking is not specified as an available amenity at Boutique & Spa Hotel Heaven. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

    Is Boutique & Spa Hotel Heaven pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"


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