L3 Oasis Hotel

Overall, the stay was really nice. Staff was generally helpful and the room was clean. I enjoyed relaxing by the pool as well. The location was nice as it was only blocks from the main Palm Springs downtown area where there are a lot of shops and restaurants.

The outside of the building wasn't quite as presentable as the inside, just older looking and a few spots in the parking lot needed a little cleaning up. I would have liked a bit better selection of snacks in the lobby area.

No breakfast.

I do not recommend the L3 Oasis Hotel. During our stay from February 17th through February 22nd there were a series of events that you would not expect from a hotel rated four stars. The first occurred on the day we checked in and no one was there at the registration desk from 3:30 until 5:00 pm. The door to the lobby was locked and there were a number of us waiting to check in. Someone finally found a maintenance person who unlocked the door and then we had to wait in the lobby until someone showed up to check us all in. The second event occurred when we saw that housekeeping would only come if you notified the front desk requesting that service. The day we asked for the housekeeping service we were told that there were only two housekeepers for the 160 room hotel and that the two would eventually get to our room. When that happened it was late in the afternoon and we were not prepared to leave the room for them to clean. This lack of housekeeping services also meant no replacement for the two coffee pods originally provided. Oh, and by the way, the hotel has no coffee service in the lobby. The rooms have been updated with new furniture and plantation shutters. However, all the rooms face onto outside corridors and, if you open the shutters, your room is very public to those walking by. Otherwise, with the plantation shutters closed, the rooms are dark with not much interior lighting. The last event occurred with the $150 deposit that they required be put on your credit card at check in for incidentals. When the deposit was credited back to our account, the amount was $149.96. According to their calculations, we must have spent $0.04 on incidentals. All the above events that occurred during our stay, taken in totality, points to a hotel challenged by staffing and management issues. I emphasize again I would not recommend this hotel.

The location was close to Palm Springs but far enough away to be quiet. The beds were comfortable and the room was clean. The complementary shampoo and conditioner was good quality, The Bill Reed restaurant was outstanding and just a short walk away.

The bathroom needed updating and there was no microwave. The office people were not personable. The television channels were minimal and not user friendly. The room decor was stark and the cheap wall art was unpleasant.

The staff was friendly! The room was clean.

The first impression was not good. I entered the lobby of the hotel which had two buckets collecting water from the leak from two rooms above. The bed frames were a little rickety and made noise when you moved positions.

I didn't have breakfast. Great location for me in town for Tour de Palm Springs

The pools, the bed.

Better communication, no microwave, no desk

We’ve stayed at the L3 oasis hotel when it was the Ivy Palm things have changed since then, and is very beautifully. The pools are wonderful. Staff is amazing would definitely stay again.

Na

Location and cleanliness

The deposit increase rate and the beds are falling apart !!