Hilton Garden Inn Chino Hills Pomona CA
Top rated by guests





8.5Excellent
(455 Ratings)
"We've stayed at this location for many years. Had a hiccup this trip due to my booking the room through a third party.
Brandi took care of it and I learned a valuable lesson! Thank you!"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Located in Pomona, 23 miles from Disneyland, Hilton Garden Inn Chino Hills Pomona CA has accommodations with an outdoor swimming pool, free private parking, a shared lounge and a restaurant.
Business facilities
Concierge services
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
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TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
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Top rated by guests
8.5Excellent
(455 Ratings)
"We've stayed at this location for many years. Had a hiccup this trip due to my booking the room through a third party.
Brandi took care of it and I learned a valuable lesson! Thank you!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Clean, comfortable, easy access to lots of shops
7.0 / 10.0
Large television. Pretty good size room. Was able to choose room.
The bath tub filled up if we didn't totally remove the plug thing. There was a charge for breakfast. SUPER lumpy pillows. hardly any bedcovers. My digital key only worked on the outside door into the building, not the door to my room, even after a reset by front desk.
8.0 / 10.0
I've been here twice now for convention work and both times have been very nice! It's also close by a lot of good restaurants and a target in case I need supplies. The only hiccup was that the key card I had didn't activate properly on the second night so I had my sister go downstairs to reactivate it but other than that, the stay was excellent. It's also very spacious too and I like how you need the keycard to activate the elevators.
There wasn't really anything that I didn't like. I didn't get to try the restaurant but for the weekend stay, I didn't really need to go. Also the keycard not activating was only slightly inconvenient but it wasn't anything to worry about.
7.0 / 10.0
Convenient stopping off point. Good parking. New.
Sorry to say that us Gold card members get less than no acknowledgement or value from the status. Shame on you Hilton! With what you did (removed) my points during COVID, that's my loyalty gone...
10.0 / 10.0
We've stayed at this location for many years. Had a hiccup this trip due to my booking the room through a third party.
Brandi took care of it and I learned a valuable lesson! Thank you!
9.0 / 10.0
Clean ,modern, comfortable
9.0 / 10.0
Clean, new, nice, staff was awesome
9.0 / 10.0
It’s a newer property and the staff is very responsive to any needs.
The mini fridge in our room wasn’t working.
10.0 / 10.0
Not mutch to order
More choises on brekfast
10.0 / 10.0
It was really clean and quiet.
N/A
9.0 / 10.0
I love this property, the location and proximity to Pomona, which is where I was working was perfect. The freeway access was amazing. There's lots to do around it, and the hotel itself was clean and very well maintained
The only thing I didn't like about the property was that they did not make our bed or resupply our towels each night doesn't matter fact they never did room was never cleaned, except by us
1.0 / 10.0
Lighting and size of room
-Extremely rude GM with zero customer service skills
-Extremely rude staff except one nice person working the evening shift my first day (makes sense after GM interaction)
-Horrible blinding bright light in gym
-No windows in gym
-Pool was closed with no warning
-Windows don’t open for fresh air even half inch!
-Windows face freeway
10.0 / 10.0
Everyone was in there friendly
Very clean
4.0 / 10.0
It was convent
Front staff has good customer savings
8.0 / 10.0
The room was pleasantly decorated and very little noise even though we had a room very close to the elevator and ice machine. The housekeeping staff did a good job keeping our room nice and clean, even offered us extra clean towels. Parking was never difficult and check out was a breeze.
They could offer scent free toiletries options. The smell of Axe body wash musk was very heavy. So heavy that I thought maybe someone had been in our room just before we had arrived and for 2 female travelers that was very off putting. We realized it was coming from our bathroom soaps and lotions Zero%, I would have appreciated a fragrance free option.
9.0 / 10.0
Comfortable beds and alot of places to eat.
Table in room was wobbly.
9.0 / 10.0
Very clean & modern property. They have a good breakfast menu with lots of options , loved their all veggie omelette - it was delicious!
9.0 / 10.0
The pillows is not good at all. But everything is exceptional.
10.0 / 10.0
Really clean and comfortable
Front staff were making fun of my kids for waiting in back door and didn’t realize it until I said they are my kids waiting for me to check in
10.0 / 10.0
Monique was FANTASTIC!! Whenever I walked by the front desk or in the lobby, she spoke to my husband and I and remembered my name!! 🤗
Not enough choices on the restaurant menu
7.0 / 10.0
The location and vicinity were perfect! Close to freeway and shopping centers with restaurants, coffee shops, and gas stations. Perfectly situated.
The pillows were terrible. I’d highly suggest taking your own pillows. No towels in the pool area, had to go to front desk and request for pool towels.
10.0 / 10.0
Friendly and welcoming for my pet dog
N/a
4.0 / 10.0
Staff was unprofessional.
Location
10.0 / 10.0
Clean, well lit, extremely helpful and attentive staff.
Nothing
1.0 / 10.0
Free parking
AC did not work.
10.0 / 10.0
The comfort in the bed and the room itself was welcoming
Na
9.0 / 10.0
Nice clean the bar and grill local food options
N/A
9.0 / 10.0
It was a very Comfortable stay
The cleanliness
1.0 / 10.0
Van was nice and the microwave and fridge were good.
Staff was rude and not helpful overall. Also the shower is too slippery I fell and I hired myself and I’m waiting on an incident report which I have yet to receive. Also no urgency from staff or concern when I told them.
8.0 / 10.0
Good location
Close to fair and fwy
4.0 / 10.0
Hotel looks great and is clean.
Well, the coffee maker in our room was broken so we went down to the breakfast buffet (which we did not get because you have to pay extra) and the coffee was so bad we had to go to Starbucks instead of drinking it. The fire alarm went off when we were getting into bed so we had to throw on clothes as it blared SO loudly and get our minature dogs out as soon as we could. Turned out to be a false alarm. The sink had strange water pressure and would only let out a trickle. There was something with the type of TV or the Internet set up, they had that made it not work with our fire stick.
8.0 / 10.0
Front of house staff were wonderful.
4 adults- father and 3 children(adults)
We requested extra towels and it wasn’t provided twice.
Breakfast staff unfriendly and was only concerned about taking our breakfast coupon, but should have been tending too the items that had run out and was not available to us when we arrived.
8.0 / 10.0
Loved the comfort of the room, actually think we got the same room as our last stay there, which we loved.
The late check in times usually tend to cause issues with our trip plans. They did manage to get us in about half an hour earlier though which was pushing it close for our plans but better then not getting in because otherwise we wouldn’t have been able to check in till late that night because of our trip plans.
9.0 / 10.0
Our room was really clean and decorated really nicely. Location was perfect.
Didn't really like that there was no fan in restroom and that the restroom door was a sliding door instead if a swinging door. Sliding door didn't close enough for privacy.
10.0 / 10.0
Very clean and exceptional staff
6.0 / 10.0
It had ample parking
No soul, and there is a church meeting on there in Sunday. The church meeting is horrible.
6.0 / 10.0
Easy access to highway and necessities.
The room was cluttered and small for all the furniture in it. Dog area was nonexistent and staff was not helpful.
3.0 / 10.0
Good location and clean
10.0 / 10.0
How clean it was and how modern!
That the restroom door didn’t close all the way although it was very nice
9.0 / 10.0
The beds were super comfortable and so were the pillows!
Nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hilton Garden Inn Chino Hills Pomona CA. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hilton Garden Inn Chino Hills Pomona CA pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Garden Inn Chino Hills Pomona CA?
We found 2 amenities for this rental. This includes business facilities, and concierge services.
