Sheraton Fairplex Suites & Conference Center

Staff was very helpful

TV was broken and although they visited twice, it remained broken. Middle of the night the pipes in the bathroom were incredibly noisy - I literally expected that sewage was going to start blowing up through the sink and toilet

Comfortable, clean room

Amazing staff, friendly and helpful and beautiful room and area!

The room was clean, the bed was beyond comfortable, and the staff was so friendly and attentive.

The staff was friendly, room was clean, didn’t get a chance to check the amenity since I was just there for a short amount of time but overall great. Not so happy to have to pay for parking, but it is what it is.

The room was spotless

Very great team working there, clean big rooms. Thank you

Very good hotel, quiet comfortable and clean

Very nice property. Excellent location.

We read it two rooms for a high school reunion nearby. Both rooms were clean, well appointed and a very nice layout. However, our room, room 516 was near the elevators and every time the elevators operate it day and night it sounded in our room like an airplane taking off. This made sleeping arrangements impossible in room 516. We contacted the hotel the next day and told him about the problems with the room and ask for a refund because it was totally unaccepted, especially since this has to be an ongoing problem because there were nothing wrong with the elevators just the noise from them. They said that we should’ve contacted The desk, which makes no sense since we are going to a reunion and did not have time to move to a separate room this room should have never been used for hotel guests. It is totally and completely unacceptable. They did not offer a refund or a discount in the future just said that we hope that you’re staying in the future is better so they have not stood behind their product Very disappointing and by the way, this is the first time that we have ever made comments like this towards a hotel so we are not habitual complainers. During the night when the elevator slowed down and was not used as often it was like playing Russian roulette, waiting for it to go the next time we slept very very little.

The restaurant on site is amazing. Farm fresh food.

Hotel was convenient to Azusa Pacific. Large convention property. Well taken care. Rooms were large which was great as we had our dog.

Very nice room, but I had to drive to Walmart to buy toothpaste.

Very nice room

Place was very comfortable and the room was plenty spacious for all of us

Very clean!! Loved the furniture.

The hot tub was an utter disappointment. All the nozzles were missing and therefore no 'jets' at all. The water was just randomly bubbling. Also the gift shop should stock some milk along with other cold beverages. The room was cold and did not warm up in spite of raising the thermostat setting significantly

Always clean, staff is friendly and their on site restaurant is pretty good.

NA

Courteous at check in/ out. Friendly and courteous staff in the dining area. Room comfortable n clean but didn’t need two entries into the bathroom.

It worked fir me

Bar is small

Very nice hotel and really liked our room. I will stay here again.

The carpet is old and dirty. The furniture and drapes are dated. This hotel needs an upgrade

The room was huge and better than expected!

The check in process was fast and efficient. The room was clean welcoming.

Beyond my expectations. Very nice, friendly staff and accommodating. Valet was exceptional! Thank you! I and my family had a wonderful stay!

Family friendly, the extra play around the pool. Overall service was excellent!

We stayed here for the Pomona swap meet as it was very close to it. The only downside is that it isn't close to shops or other things. We didn't have a car but we were able to get a taxi to go the local towns around.

Nice staff, room was clean and nice, jets didn't work in the hot tub, so thatvwas a bummer.

Very spacious. Clean.