Le Meridien Pasadena Arcadia

Very clean

Breakfast was just ok

Nothing

Pastries and coffee were excellent.

Did not like valet only option, although we did not have to wait long for the car when we called ahead.

Extremely beautiful ambiance. Great bar, lounge area.

Clean

Lovely hotel! It is in an excellent location - close to restaurants, the Santa Anita Horse Race Track, Pasadena, and the Los Angeles County Arboretum and Botanic Garden. The hotel rooms were very clean. All of the staff members were kind and attentive (from the valet, bar, receptionists, housekeepers to the restaurant). I had a wonderful stay and would definitely visit again!

Valet parking is mandatory ($31/day). There are no self-park options. It would be nice to have self-park options.

Clean nice efficient

A robe would have been nice.

Beautiful lobby and bar area. Location was very nice. I had a view of the horse racing track from my window

Really wish I had known there was no self parking for your car. All cars are parked by valet. This an added expense and a hassle when you plan on using your car on a daily basis.

location

the coffee machine in the room was dirty

Great.

Great.

It was beautiful and clean and had valet parking.

The restaurant food was not great.

The grounds! Lovely spaces

The lack of manners and education of the restaurant staff ( request a spoon. The girl brings it her hand, no plate) In general the food was bad for the price( avocado toast) in general the breakfast

Di at the front desk is the Man! He was very welcoming especially for my wifes and I wedding night. Would highly recommend this hotel! Extremely nice! Just like the staff, beautiful rooms. Everything you need is in this hotel and some 👏

The Staff are very professional and accommodating!

The water didn’t drain well in the shower. Waiting till a room was available.

It was nice, modern and clean. Bedding was comfortable and provided a cot for my toddler which I appreciated as it helped me get a better night sleep.

We arrived at 10pm at night after we had done 14 hours of flying and over 10 hours of driving, we didn’t even walk into our hotel room for less then 3 minutes before the phone rang from front reception saying the people below our room had complained about our toddler making noise. Although I can appreciate one needing sleep however for the reception to call us making us feel so unwelcomed rather than explaining to the other customer that we had only just arrived and were getting into our room with our suit cases and settling in, it just didn’t sit well with me as we were trying to be quiet and considerate and it’s not as thought it had continued. Our other terrible experience was the valley parking. They brought around the wrong car one that didn’t belong to us and then went and got ours leaving no Tom at lobby entrance for our car so they parked it right in the drive way near kerb garden side having us to walk all our luggage over with three kids to try keep an eye on and having to climb in the garden to get into our car doors. Make matters worse they parked in the most terrible spot that other cars couldn’t fit passed us.

Location

Communication with staff is hard

Great proximity to Pasadena and walking to Santa Anita Racetrack to see the horses and jockeys training (a novelty for me). I also really like their gym and salt water swimming pool!

Modern Asian

Love the location to Santa Anita Racetrack, very customer friendly and aim to please

The service from start to finish was great.

N/A

The property was really clean and the staff were all super friendly! Will definitely stay here again!

The only thing I wish they had was a grassy area to walk my dog, since it is a dog friendly hotel. They have an area, outside of the bar area with artificial grass, which I didn’t feel comfortable letting my dog on since I wasn’t sure how it would hold up if she pottied on it.

The property was nice, the courtyard was nice too.

Room was too small, not spacious enough for a family. The bathroom was not private and the room was more like a studio with a small sink and counter. The bathroom was not cleaned well. Carpet was dirty as evidenced by my daughter’s black feet after walking on it. Wifi is not free, additional cost. Valet service only for parking, felt more for additional cost rather than an actual luxury service. They actually dont have a parking lot, your car gets parked in a construction area infront of the hotel. They took $100 refundable deposit which no prior hotel ever did with us before. There was no jacuzzi or hot tub on property. Service was slow, staff were not overtly friendly. Meals were overpriced. Overall looked like a nice hotel, claimed to be 4 star luxury hotel but did not give a luxury feel in the room. Stayed at a cheaper 3 star hotel in San Diago prior which had much spacious rooms and excellently cleaned rooms with free breakfast, parking and laundry service.

Fridge didn’t work, bed sheets didn’t even cover bed, filtered water was gross and everything was extra charge… parking, water, internet etc.

Guest service .

The front check-in person (Di was his name) was very accommodating and got me a room on the 2nd floor overlooking Arcadia Park, that was right next to a stairwell, which was great for taking my dogs in and out easily. My room (232) had HUGE windows and very modern and updated features and furniture. Everything was really clean. High-quality shampoo/conditioner/body wash in the shower. The option to do room service was a life saver on a wet and rainy night with 2 dogs in the hotel room with me, and dinner was delivered very fast.

There is a $29 per night mandatory valet for parking. You are not allowed to self park. This was not clear to me when booking. I had 2 dogs with me and LOTS of stuff, which made loading and unloading in the valet line very stressful and not efficient at all. I ordered tuna tartare for room service dinner. It was ok, but not great as I would have expected for this type of food in California. Room service was very expensive. Dinner for one person came to $73 because there is tax, plus a service charge, plus a delivery charge, and this does not include gratuity!!! Convenient, yes, but yikes! Also, the mini fridge was TINY and barely fit all of the things I needed to keep refrigerated.

friendly staff, great customer service, clean

not enough water stocked in the room for the number of guests

cleanliness, close proximity to race track

n/a

Food was excellent. People were very nice and helpful. It was a high end hotel at an affordable price. Close to USC Keck so it was walkable.

Parking, should have a choice! I get space challenged.

Location, staff, cleanliness, newness.

We were not told about the mandatory parking fee when we checked in. We were given a frustrating surprise upon check out of additional parking fees! And the hotel didn’t give me any choice to park in self-park. Plenty of other hotels in area WITHOUT parking fee surprise.

The room was nice and spacious for a family of four (two young children). The valet crew was polite and friendly.

Even before stepping into our room, we were double-charged for our stay. I booked through a third-party site and paid for our reservation. The front desk asked for a card on record for incidentals and my husband provided his debit card and he was charged $420. I called the front desk and they explained that this was supposed to be a "hold" and the charge shouldn't have gone through. The big problem was that IT DID. The solution we were offered at first was to stalk tot heir accounting department the following day; she believes the department could help us and that the money would be back in our account in a couple of days. This was unacceptable as we drove 6 hours and this was a family vacation. That money wasn't a small amount in terms of something we could use for our vacation. It was eventually returned but that whole ordeal left a bad taste for us.

close to shopping and dining

The little refrigerator wasn’t working properly in the room but maintenance got right on it and brought in another one.