Embassy Suites by Hilton Arcadia Pasadena Area

The service was amazing. The breakfast is fantastic. Front desk are so niceand very helpful.

Very comfortable and clean

Great

We are a family of five, so we utilized the sofa bed. We stayed 5 nights. The room was clean, and the staff were helpful. Breakfast was great. They have an omelet station. The dining breakfast area would be blocked off after breakfast, so that no one could use the tables later in the day if you order food and want to eat in the lobby. The tables they do have available do not allow you to use them for outside food. They do have seating areas to eat at, but no tables to eat outside food.

Great experience, Check in was busy but the hotel is immaculate in service, cleanliness and amenities.

The room was clean! The breakfast was great! We will be back!

Beautiful place and room was nice. The indoor pool and hot tub were the highlight besides complementary drinks between 5:30-7 pm. Alcoholic and non alcoholic, which is great in case you’re not into it. The only thing that I would change is the floor my room was on. I didn’t know that the elevator was glass were made out of glass. My child got really scared and cried, but other than that, this day was great.

Staff and the room was great.. i loved the happy hour drinks and snacks!

Very good

Great indoor pool and gym

Good: Good breakfast with variety of selection. Staff was responsive to our issues. Room is clean, have all he amenities described on the web site. Check-in and Checkout was painless. Plenty of parking space available. Many restaurants near the hotel within walking distance. Shopping Mall nearby. Could use improvement: Room is a bit outdated but clean. Sofa bed seems worn but usable. Pool needs more towels replenishment at times.

The room had a musty smell, looks like the walls and carpets need to get repainted, the pillows should’ve been replaced five years ago, the bed was lumpy, air-conditioning, didn’t work,

Clean and spacious rooms. Very nice buffet breakfast

The breakfast selection was good.

Breakfast was great. Very standard for Embassy Suites, which is known for extensive breakfast options. Interior decor was great, also expected from an Embassy Suites hotel. Great location.

Bathroom was dirty. The bathtub basin is peeling. Black mold on the ceiling. Toilet does not flush well. Killed a cochroach.

yes

Not very well serviced, breakfast was so-so

The stay was overall amazing & above my expectations. The room was clean, the staff was absolutely amazing (friendly, helpful, always available & happy to help). The breakfast was delicious & had great selections. The only “negative” thing about the breakfast was that there wasn’t any gluten free options for bread/pastries & the meat proteins were only pork (for being in that area i would think they would’ve offered Turkey sausage/bacon, however the restaurant offered plenty of GF options for dinner) but that was my own personal opinion. They breakfast staff kept everything clean & fully stocked. The restaurant’s food was delicious, delivered hot & fresh. I recommend ordering!! The general areas & pool were always clean. Parking was secure & we felt safe in the hotel. When I go back to the LA area I will definitely stay there again.

Clean and staff was friendly and helpful

Restaurant and housekeeping staff were very kind. The front desk were also friendly, however, this morning I just needed a little more time past check out as my daughter was not feeling to good. I called the front desk to ask if it would be okay to che k out a little past 11am. I was told NO because the hotel was sold out tonight. I was disappointed and I felt the gentleman at the front desk was In compassionate. 😔. If it was not for that experience, I would have raved about my stay. I have always had excellent service at the Glendale Embassy Suites.

I was charged for unknown parking fee $25/day. Hotel.com app didn't mention about extra cost, which is parking fee. After the trip i talk to ""live" chat , they saud there was a description of $12 parking. I never saw this description on the reservation app... i told them about poor customer service, then, they said me to send them the proof durin chat mode. of original itinerary, which is not possibl

Great stay

This is the most traumatizing hotel experience I have ever had. This is not the Embassy Suites of the 1990s or early 2000s anymore, it’s a slum now. The rooms are filthy, so nasty that I had to cancel a 4 day stay after 1 day because the hotel is dirty and run down. I had the misfortune of first being assigned to a 2 queen bed suite and it was sour. The bathroom smelled like rotten butt. There was obvious dirt, grime, and filth every where. The room was dusty and smelled of old smoke and despite being on the 7th floor I had audio of whatever was going on at the pool. The first room was unacceptable, I called the front desk they were apologetic and offered me a transfer, reluctantly I accepted. While on my way to get new keys a man who seemed to be a long term resident, most likely someone displaced because of the wildfire had just left happy hour with a plate of gold fish crackers, Chex mix and peanuts with a glop of spinach dip appeared from the elevator devouring his concoction with a fork. I was terrified. I avoided him that time but that didn’t stop him from standing and watching my movements from the top of the 4th floor as if I was in an episode of Oz. I grabbed the new keys from the apologetic front desk clerk and proceeded to move my items with the bell cart, after an hour or so I made it to my new room that was surprisingly worse. The new room was on the 5th floor, it wasn’t as dusty as the previous room but the linen reeked of old smoke, it was like cigarette smoke

This is a new hotel, the room is clean and comfortable. They offer free breakfast, not much choice, but yummy.

Great clean room great coffee options

Bar gave adults 2 free drinks each night with happy hour. Room was tended too every day breakfast had many options

sit down Dinner service tooks so long.one hour to wait for food

the room was ok, little outdated, clean but has a damp smell. the location is great so overall good stay. we will consider staying at this property again.

Bubbles were coming through the part of the tub that has the stopper gadget on. The tub filled up 1/3 and in the morning scums and hairs in the bottom of the tub! Disgusting! They would not give me my Hilton reward points as we did not make our reservation directly through them, but through hotels.com. I guess it’s a new Hilton rule which I am not pleased about! After I explained what happened in the tub and told them Hilton should do something for me, the girl took off the $15 a day parking fee which also did not make me happy to pay such a fee. At least they took that fee off and I appreciated it. Anyway, not sure we’ll stay there again. I do have to say, though the breakfast was fabulous the best thing of all.

I love the rooms.

Great staff. Good breakfast. Very pleasant.