Maison Labruyère - Bordeaux Centre

The location is beautiful and the property is beautiful. The concierge was very nice to deal with and we appreciated being able to leave our luggage prior to check-in.

I wouldn’t change a thing!

Excellent location. Very quiet, traffic wise. Communication from accommodation company was excellent.

More suited to a couple. I stayed in the garden view room with one bedroom and a pull out double bed for my two children, aged 9 and 14. While the bedroom is comfortable, the living area is small for a family. I would return but only as a couple.

Location

Spacious rooms

Maison Labruyère Bordeaux - Jardin Publc Stay 23 June to 27 June Good things - air conditioning - nice little garden - good location backing on to Jardin Public - nice linen - access to a laundry room washing machine and tumble dryer

Maison Labruyère Bordeaux - Jardin Publc Stay 23 June to 27 June Not so good - parking v tricky - very odd bathroom arrangement - unacceptable time keeping re checkin - would not work with more than 2 people - far too small - kitchen utensil equipment level poor - cooking facilities, very limited, two hobs and a microwave - no shelving for food etc. - substantially non existent storage for clothing - tiny fridge Unacceptable - we came back one evening to an infestation of flying ants. The bedroom was not habitable - happens - Urgent calls for help at 10pm to the property managers ignored. Follow on WhatsApp msgs with attached video then sent. We could see that the messages with attached video were being read, but no phone pickup. When finally the WhatsApp message contact was responded to, we were informed that they would come round the next day at c1.00pm - no one was available earlier and told it’s just what happens with garden apartments. Very patronisingly. It was lucky we had a can of insecticide, so we could stop the infestation and we were pointed to the location of the “house” vacuum cleaner, allowing the dead ants to be hoovered up - otherwise we would have had to move out overnight - solicitous calls the next day - offering 15% refund - never received via Booking.com or anywhere - subsequent call looking to avoid a bad review Lack of timely help/response when sought and lack of promised refund- unacceptable